Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for managing prospects throughout the lifecycle
What do you like best about the product?
The platform has become a critical part of our end to end sales cycle - from the start, the platform was easy to set up and very intuitive so our team was able to quickly transition our activities to Outreach. The tasks have really helped to hold our team accountable, ensuring we stay on top of cold outbound as well as follow up for deals moving further down the pipeline. We continue to realize more value from the platform as we work with our CSM and begin to use new features.
What do you dislike about the product?
Reporting - The recent update to their reporting structure has made it easier for managers and individuals to see open and reply rates across the team but reporting in Outreach is still less than ideal. There is no single page which I can go into to see all the tasks (including LinkedIn) in one place, pull insights on high level patterns and dig into individual emails and responses.
What problems is the product solving and how is that benefiting you?
Outreach provides us the tools to build our pipeline through cold prospecting and keep pipeline deals moving forward through consistent follow up. Additional benefit is the time our team has saved through use of templates & snippets for standard follow up responses and triggers for updating things like prospect status - this has really helped us cut back on the non-value added admin activities.
Great software!
What do you like best about the product?
Enable us to automate communication from our BDR team to enable them to focus on the key responder. Help us make sure that everyone was follow up on. No issue with the SFDC sync.
Great CS team!!!
Great CS team!!!
What do you dislike about the product?
If a record is deleted in SFDC, Outreach does not delete it. Hard to manage GDPR rules as well as duplicate prevention.
What problems is the product solving and how is that benefiting you?
No leads left behind.
Powerful software. Allows for scale and success
What do you like best about the product?
Ease of use, implementation and management.
What do you dislike about the product?
Clearly linking opportunities back to Outreach work
What problems is the product solving and how is that benefiting you?
Linking leads from events/interactions with activities, opportunities and closed business.
Recommendations to others considering the product:
Great tool, let's help them continue developing it!
#1 in Our Sales Tech Stack
What do you like best about the product?
Outreach makes each rep on our team more productive. We really couldn't operate without it. Our SDRs live in Outreach but our AEs live in Gmail. So, the Gmail integration is one of the most valuable features for us. We don't have to change the way we prefer to work to use Outreach.
What do you dislike about the product?
I really don't have any complaints about the app. I do have trouble getting their billing department to respond promptly to my emails.
What problems is the product solving and how is that benefiting you?
Outreach is like an operating system for our SDRs. They create a sequence, add prospects, and then outreach queues up the activities that the SDR needs to complete each day. Outreach allows us to prospect more efficiently. The more activities we can complete the greater likelihood we have to be successful.
Recommendations to others considering the product:
Outreach has a ton of functionality. Your employees may feel a bit overwhelmed at first so I would recommend introducing just the basic features in week 1 and add on additional feature training as the weeks go on.
Great tool for growing companies
What do you like best about the product?
We bought Outreach for the automation, but stayed for the standardization.
One of the best side effects of implementing Outreach was that it helped our team stay on message. Initially our conversations were about data visibility and automation, but this too turned out to be one of those unintended side effects, which we've greatly benefited from.
One of the best side effects of implementing Outreach was that it helped our team stay on message. Initially our conversations were about data visibility and automation, but this too turned out to be one of those unintended side effects, which we've greatly benefited from.
What do you dislike about the product?
It feels like parts of the platform can be a bit disparate and can be more difficult than necessary to navigate. For example, why do I go into the settings section to find information on the state of my team's sequences, instead of it being in the reports section?
What problems is the product solving and how is that benefiting you?
Automating our teams tasks, getting the appropriate amount of touch points on each prospect, standardized messaging and data visibility.
Outreach for Sales Management - Absolute Must!
What do you like best about the product?
We have a sales department of about 10 using Outreach and it has dramatically assisted in optimizing our sales automation. Being an admin and evaluating Outreach from the start, the set up and integration to our existing stacks was not only seamless, but our Outreach CSM was there every step of the way to assist. Following our initial setup, our CSM (Customer Success Manager) has been beyond responsive and attentive to our needs, meeting with us as frequent as necessary. From implementation to now fully using the tool, Outreach has been crucial in our increased success and I would never go back to not having it in our sales stack. It has allowed automation and assistance from everyone in business development, to outside sales, to inside sales.
What do you dislike about the product?
Not much to say here! Outreach is growing, if there is something you dislike or a feature or function you need, their support and product team will work on road mapping to make it happen.
What problems is the product solving and how is that benefiting you?
Outreach is helping us with automation and follow up. Our sales force is able to focus on selling and helping existing customers while Outreach assists them in reaching new accounts, following up, and prioritizing their day.
No brainer...
What do you like best about the product?
This is a must have for anyone selling anything at scale. Set up is relatively easy. A/B testing is encouraged and supported in a way that makes it easy to implement at scale.
What do you dislike about the product?
Many permissions are global and I have needs for more dynamic permissions. Example - email throttle is all users - I would like an option for select users .
What problems is the product solving and how is that benefiting you?
Scales the efficiency, optimization and uniformity of my go to market motion for my team. I love Outreach.io!
Recommendations to others considering the product:
This has more than doubled what my team can achieve. Outreach.io does the heavy lifting to align my team to a solid cadence and helps me track what we can improve in our approach. Best yet, it all maps directly back to Salesforce so my system of records are in great hygiene.
SDR using Outreach to improve efficiency and increase success
What do you like best about the product?
I really like the ease of importing and putting prospects into sequence and then managing communication: calls, emails, follow-up is very easy to do! We were using SalesLoft previously and had difficulty reaching prospects because our emails got flagged as spam. Outreach definitely increased our open rates, and Outreach Voice was a huge upgrade over our current system.
If we ran into any challenges, the support team was very helpful and responded quickly.
If we ran into any challenges, the support team was very helpful and responded quickly.
What do you dislike about the product?
-Sync with SalesForce caused some API issues with saving notes. We had several tools feeding in at once that made it challenging to update sometimes.
-Couldn't update order of a Sequence with prospects in it.
-Reporting. Would be nice to see expanded reporting features: highlighting the best times for the team to reach out/send e-mail based on open rates, call connection rate, etc.
-Couldn't update order of a Sequence with prospects in it.
-Reporting. Would be nice to see expanded reporting features: highlighting the best times for the team to reach out/send e-mail based on open rates, call connection rate, etc.
What problems is the product solving and how is that benefiting you?
Outreach has allowed us to more quickly and consistently reach our prospects via phone and email. The sequences keep the SDR team organized and communicating at the correct time and the follow-ups ensure you don't miss anything.
Since moving to Outreach, we saw an increase in: calls and both set and attended meetings. Outreach definitely helped our team go to the next level of productivity.
Since moving to Outreach, we saw an increase in: calls and both set and attended meetings. Outreach definitely helped our team go to the next level of productivity.
Recommendations to others considering the product:
If you need a tool that will provide: improved visibility on prospects and metrics, as well as ease of use/sequencing and great call quality--Outreach is definitely the right tool!
Great product - infinite analysis capabilities
What do you like best about the product?
Highly drill-able metrics. Clicking into anything on the app gives you the data that makes up the number. You can look at results by team, rep, lead, etc and move on from there.
What do you dislike about the product?
Cant add calendar rotators for people without seats in outreach. We had to solve this by using outside cal links.
What problems is the product solving and how is that benefiting you?
Reporting and scalable email campaigns. Trackability by rep has been improved greatly.
Great tool to increase production and revenue
What do you like best about the product?
Sequences are what make this software. Within the sequence, the tasks are create for the agent. Thus making it much more simple for an agent to manage the customer pipeline.
What do you dislike about the product?
The only thing i don't love, is that it only syncs Accounts and Contacts. We use mainly the salesforce opportunity in our instance. But i've created flows for it to work more seamless.
What problems is the product solving and how is that benefiting you?
The pipeline fall-out. With the sequences, agents are able to have call tasks, email, and cover all parts of their sales pipeline. Instead of manually scheduling all these tasks, outreach sequences do this for them.
showing 2,801 - 2,810