Outreach Sales Execution Platform
OutreachExternal reviews
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Great product
What do you like best about the product?
I like the Salesforce integration and the easy-to-use UI of Outreach
What do you dislike about the product?
That I can't use it within Salesforce. I would like to be able see everything in one place and not have to go to another spot to use Outreach
What problems is the product solving and how is that benefiting you?
Email sequencing
User interface is complicated
What do you like best about the product?
I like the ability to reach out to hundreds of candidates at once, and have everything automated. I also like when I can see when an email has been opened, or responded to.
What do you dislike about the product?
The user interface is complicated, and there are many steps that must be taken to do one action. There is no clean way of going step to step.
What problems is the product solving and how is that benefiting you?
Automation of emails and lack of campaigns. Not wasting time sending individual emails over and over again.
Outreach is okay
What do you like best about the product?
Outreach does allow you to send email campaigns and sequences to large groups.
What do you dislike about the product?
It is not very user friendly. I used it for several months and never got the hang of it and I consider myself pretty tech savvy.
What problems is the product solving and how is that benefiting you?
I was able to reach mass quantities of prospects and determine where to focus my time based on open rates and click rates.
Recommendations to others considering the product:
It gets the job done it’s just not always easy
Local Presence is Great!
What do you like best about the product?
The fact that I can instantly dial anyone in the country and have a local area code
What do you dislike about the product?
Sequences and tasks can get confusing sometimes. Still don't understand the real difference between templates and snippets other than length. Need to figure out how to leave a pre-recorded voicemail.
What problems is the product solving and how is that benefiting you?
Cold calling new prospects
Ease of using it to reach out to people
What do you like best about the product?
The functionalities and integrations between tech
What do you dislike about the product?
Sometimes clunky and confusing while migrating over contacts
What problems is the product solving and how is that benefiting you?
Increasing efficiency with reaching out to prospects
Literally the most awful emailing platform I've ever used
What do you like best about the product?
We *thought* the cool features like A/B testing, email opt out from within the emails themselves syncing to SFDC, etc., would make it worth the switch. Boy were we wrong.
What do you dislike about the product?
We later learned that Outreach was designed entirely by a team of Engineers with little to no actual Sales email experience, and it shows wildly in their product. We were rushed through the eval- when things didn't perform as expected, we were told we must've done something wrong. Turns out, it's because our account wasn't configured correctly. We've sent out more emails than I can count with bad information in them because the account was nearly impossible to set up correctly. It's honestly made us look terrible to our prospects and customers so many times.
What problems is the product solving and how is that benefiting you?
None and none.
Recommendations to others considering the product:
Do not buy or waste your time evaluating this product.
Solid emailing tool with limitations for marketing use case
What do you like best about the product?
I've been using Outreach for years now and I've always been impressed by the admin features which allows a lot of control to set up permissions for user profiles. Also, Outreach offers a lot of options for mailbox settings (the SendGrid integration is great). The UI and the depth of the Salesforce integration are also huge selling points for Outreach. In addition, Outreach has great safety features that will prevent human error like adding the same contact twice to the same sequence.
What do you dislike about the product?
I initially chose Outreach because at the time they were ahead of the competition when it comes to automation features. Unfortunately, not many improvements have been made on this front in the last year. Particularly, it can be tricky to use Outreach for both inbound and outbound use cases. For instance, there is no way to prioritized inbound emails over outbound emails and if you have a lot of outbound emails already queued, the inbound emails would have to wait to be sent. Also, when I signed up there weren't any sending limitation per user but now users can only send up to 5,000 emails per week and this limitation is independent from Gmail (I'm using SendGrid and still limited to 5,000). Not great if you have large list of customers you want to email. If you want to send more emails you would have to purchase multiple outreach and salesforce licenses per sales rep and then user management becomes a nightmare. I wish their pricing structure would be more flexible by allowing the purchasing of additional email volume independently from the number of user seats. Finally, while using Salesforce reports to automatically pulled new contacts from Salesforce into Outreach overnight is a great feature, it just doesn't work. The feature has been broken for more than a year and had never been fixed. As the results, I have to import contacts manually which is a very inefficient process.
What problems is the product solving and how is that benefiting you?
I started to use outreach to prospect new customers. Outreach has allowed us to structure and automate many part of this process. The program has grown a lot however some limitations from Outreach has prevented us to scale the program as much as we would like to. Also, I considered using Outreach for inbound leads but has mentioned above, there are challenges in implement both outbound and inbound workflows in Outreach.
Recommendations to others considering the product:
If you're looking to send no more than 500 emails per day per user, Outreach is a great tool, above this you may start hitting some roadblocks.
Outreach is next level
What do you like best about the product?
This tool is so robust, it literally does everything. I can't imagine being an outbound sales rep without a tool like this for task tracking, email automation and activity tracking.
What do you dislike about the product?
As we're making calls through it and its dependent on the internet, at times calls can get buggy or may drop. Rare but does happen at times.
What problems is the product solving and how is that benefiting you?
Organization, task management, email/touch points
Great tool!
What do you like best about the product?
I really like being able to stay on top of my daily tasks and have marketing approved email templates to help me prospect. It also gives me and my team insight to what material is the most effective!
What do you dislike about the product?
The dialer is a little faulty at times and connection is spotty. In addition, the extension in Chrome tends to log you out every so often which is annoying but not a big deal. but other than that the tool is great!
What problems is the product solving and how is that benefiting you?
Time. Outreach allows me to move through my sales process efficiently and effectively.
Outreach is a force multiplier
What do you like best about the product?
Very intuitive SAAS sales solution. Great support, always adding new features. You can start light and go very deep when ready.
What do you dislike about the product?
Needs to mature. It' s not yet as developed as say a SalesForce would be. But they are adding features. I submit feature requests monthly.
What problems is the product solving and how is that benefiting you?
Sales team effort is stretched. This tool allows them to reach more targets more often. It also gives me visibility into which accts are getting touched.
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