Outreach Sales Execution Platform
OutreachExternal reviews
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Valuable features, UX and Reporting could use some tweaks
What do you like best about the product?
The amount of sales tasks that can be easily automated with their feature set. Sequences and triggers allow us to get a lot more done with a lot less effort.
What do you dislike about the product?
The user experience could be much better. Too many clicks are required to accomplish certain tasks and information about specific prospects and accounts isn't always available within the interface that you'd like it to be (e.g. a one-off email that has been scheduled can only be viewed from within a user's outbox rather than on a prospect's profile).
Also, reporting is billed as more effective than it is. The metrics you're able to see within the platform are limited or not available in one place.
Also, reporting is billed as more effective than it is. The metrics you're able to see within the platform are limited or not available in one place.
What problems is the product solving and how is that benefiting you?
Thanks to our ability to automate many of the tasks that our team was previously spending countless hours on doing manually, we're able to do more outreach and have realized a slight uptick in the number of opportunities generated as a result.
Flexible and helps drive automation across many different processes
What do you like best about the product?
It seems like Outreach is constantly coming out with new features that truly are valuable to a business and help save our teams tons of time. I personally am a fan of leveraging Outreach Everywhere in GMail and I'm not even a rep. I use these features for internal purposes such as templates and reminders.
What do you dislike about the product?
The upkeep for reporting is sometimes frustrating - especially if we want to see usage data for which teams of ours use Outreach the most.
What problems is the product solving and how is that benefiting you?
Mostly for setting up meetings for our AEs. This makes the handoff process super easy and quick, especially with the meetings feature.
Outreach is the leading sales engagement platform
What do you like best about the product?
Outreach is the best when it comes to building work flows for outbound pipeline gen. It's great for guiding what to do on a daily basis, plus see which emails are getting opened/response rates to iterate my approach.
What do you dislike about the product?
The call disposition fields feel manual and a bit clunky, but that could admittedly be an admin thing on our end.
What problems is the product solving and how is that benefiting you?
I can easily keep focus and organized when it comes to simple and complex outbound outreach, which is crucial for maximizing my time on a daily and weekly basis.
Good Product
What do you like best about the product?
I use outreach at work every single day. My company uses this as the main vehicle to make outbound, or take inbound calls, because it is absolutely phenomenal at it. This helps us keep track of our clients, create tasks, and stay on top of any emails emailed to (received, and opened by) clients. We also integrate it with ambition to keep track of individual employee productivity.
What do you dislike about the product?
Sometimes, due to whatever reason, our calls can drop in the middle of conversations, or we are unable to make any calls at all. This is clearly a frustration for all of the employees, as we can't really do our job at all. Thankfully, issues like this don't take more than 2-3 hours to resolve. Also, they need to come up with a smoother way of utilizing outreach on our smartphones. That feature would be very helpful.
What problems is the product solving and how is that benefiting you?
My company uses this as the main vehicle to make outbound, or take inbound calls, stay on top of tasks pertaining to each client, and send emails.
Recommendations to others considering the product:
Yes I would recommend Outreach to companies, and friends. It is one of the best products to use for the purpose of cold calling. Although it is far from flawless, because sometimes, it just lags, or doesn't let us make outbound calls, it does its job most of the time. Whenever there is a problem, a quick call to their team prompts a fast response.
Great tool for managing opportunities and follow up
What do you like best about the product?
Outreach allows me to manage my opportunities on a daily, weekly, and monthly basis and assists me in following up.
What do you dislike about the product?
Within the last few months, they rolled out Opportunities function, before they didn't have them and we are still working on the transition and making sure we have the field we need there.
What problems is the product solving and how is that benefiting you?
Management of pipeline and opps
Incredible tool for Business Development, Account Managers, Account Executives
What do you like best about the product?
I use Outreach from an Admin standpoint and oversee our sales operations for Business Dev, Inside Sales, and Outside Sales. Outreach not only helps my team day to day but has afforded us a lot of visibility
What do you dislike about the product?
Not much to dislike. It is very robust and deep so does take some time for a (smaller) organization to fully ramp up.
What problems is the product solving and how is that benefiting you?
Lead generation, to qualified leads, to opportunities through automated follow up.
Make your sales strategies more efficient!
What do you like best about the product?
I liked that it allowed us to sequences our emails and calls when prospecting clients. This saved time and made it so we would slip on sending info or following up with a lead via phone call. It was all scheduled out for us.
What do you dislike about the product?
Not many dislikes but I would say bridging office phones can sometimes be difficult. We have had our phones connect to different phones around our office.
What problems is the product solving and how is that benefiting you?
We speed up our calling and prospecting processes. It gives us better visibility on prospects opening and clicking emails. Our sales have increased.
Recommendations to others considering the product:
Use the sequence templates provided, and add in your own specific value proposition where you see fit. This will save time compared to recreating a brand new sequences.
Great tool for automated outbound prospecting efforts!
What do you like best about the product?
The sequence capability. Gave reps the ability to setup mini outreach campign efforts for ther prospecting efforts.
What do you dislike about the product?
Nothing! Keep up the great work!Really great product!
What problems is the product solving and how is that benefiting you?
Automating prospecting efforts and incresing sales rep productivity.
Great lead gen - but also keeps our opps moving before they go stagnant
What do you like best about the product?
We have Outreach sequences based on different scenarios and roles - keeps a deal moving before they start losing interest and helps the reps stay focused.
What do you dislike about the product?
Hard to say - nothing bad is top of mind.
What problems is the product solving and how is that benefiting you?
Outreach is fundamental to our lead-gen and management of opportunities - we use it along with TopOPPS to make sure we are doing everything we're supposed to do to move deals through the funnel and nothing falls through the cracks.
Recommendations to others considering the product:
Talk to their CSMs to get industry best practices.
Essential prospecting tool for our reps
What do you like best about the product?
Helps our reps engage with more prospects quickly and efficiently
What do you dislike about the product?
The admin side of the tool is a heavy lift in terms of keeping content and sequences organized and clean
What problems is the product solving and how is that benefiting you?
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