Outreach Sales Execution Platform
OutreachExternal reviews
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Sales Development Representative
What do you like best about the product?
I really enjoy the automation aspect of Outreach. It has drastically improved my productivity and allowed me to refocus my entire work load.
What do you dislike about the product?
I do think there are a few hiccups when it comes to Outreach's system. There are some occasions where people you would like to keep off your contact list get contacted, and very rare sytem issues, but for the most part there is not much to complain about.
What problems is the product solving and how is that benefiting you?
We are automating our sales outreach in places where it needs to be automated and taking manual control of the processes we need to keep manual. Outreach has been phenomenal in helping us streamline processes and get in touch with prospects more efficiently.
Recommendations to others considering the product:
Better Customer support or live customer support
Organized and data driven.
What do you like best about the product?
I think that it outlines what works and what does not!
What do you dislike about the product?
I would like more templates for single scenarios
What problems is the product solving and how is that benefiting you?
I'm using it from a sales perspective, so I am looking at the most productive ways to get in touch with customers. This tool allows me to stay on top of customers without me needing to remember to.
Recommendations to others considering the product:
It's organized and succinct, can help you reach more people more effectively.
Outreach has been easy to use and incredibly effective
What do you like best about the product?
Outreach is very user friendly and connects flawlessly with Salesforce. I can easily check on open rates, email data, and it's really simple to build and unleash sequences to prospective clients.
What do you dislike about the product?
As an individual contributor in sales and a former BDR/SDR Manager, I don't see any flaws in Outreach relative to other products on the market (I've used Tout and Salesloft). Outreach allows each individual on the sales team to do what they need to do for tracking calls/emails, building lists, integrating with SFDC, and contacting prospects.
What problems is the product solving and how is that benefiting you?
Outreach allows me to sequence prospective clients with multiple unique emails. It allows me to reach out to more individuals with more frequency and fewer prospects "fall through the cracks." I can track which sequences perform better/worse too so I can optimize my approach.
Recommendations to others considering the product:
Outreach is a best in class product for sales enablement. You really can't go wrong. My key recommendation would be to negotiate "throttling" or "how many users each rep can contact in a give day." This is important and is often missed during evaluations.
Outreach Delivers Miracles
What do you like best about the product?
Outreach is always cutting edge. With constant updates, the platform gets easier and easier. If you are selling in a space that isn't saturated it works like magic.
What do you dislike about the product?
I want to be able to add nonuser calendars to book for people not using the platform
What problems is the product solving and how is that benefiting you?
Booking meeting and making sales
Recommendations to others considering the product:
The best sales engagement tool.
Solid product, getting better
What do you like best about the product?
Easy to use for new users. Gmail integration is very useful. There seems to be very few tech issues with the product - it just works.
What do you dislike about the product?
The UI could use a bit of updating. Some of the better features are hidden behind a lot of panels - I feel like most of my team members dont use the full functionality of the product.
What problems is the product solving and how is that benefiting you?
The products makes it easy to prospect and keep track of prospects , making sure that we are following up with them
Recommendations to others considering the product:
Learn to use the product fully - do the training
Outreach is an amazing sales productivity tool
What do you like best about the product?
I no longer use SFDC for activity because Outreach helps me manage all of my tasks, keep records of past activity and get intelligent real-time information on prospects.
What do you dislike about the product?
The only thing I wish you could do is move in and out of Tasks vs. sending out regular outreach to prospects.
What problems is the product solving and how is that benefiting you?
Productivity. I can get twice as much done as I could using the traditional CRM.
Optimized my task management and outreach to clients and prospects
What do you like best about the product?
Ease of assigning sequences to clients based on their scenario. Are they a potential customer I need to connect with? Are they a current customer who's service need to be renewed? Sequences are easy to create and add to various scenarios. Afterwards, being able to call/email/text based on the steps they are in is incredibly easy.
What do you dislike about the product?
Not knowing when emails bounce & sequences end
What problems is the product solving and how is that benefiting you?
Current customer checkins have become incredibly easy throughout their yearly service and has allowed us to better gauge their experience
Recommendations to others considering the product:
find a way to buy it, it's as simple as that
Easy to use and efficient
What do you like best about the product?
Ease of use is huge, design is great too. Being able to monitor who opens emails and track/measure open rates is amazing.
What do you dislike about the product?
Sometimes, but not often, Outreach will crash. However, customer support is great and gets us back up and running in no time.
What problems is the product solving and how is that benefiting you?
I get my prospects sequenced every day and call them/email them the next. Perfect software to learn in my first SaaS sales job.
Recommendations to others considering the product:
In my first sales job, Outreach was easy to learn and easy to use. I'm surprised my previous employer didn't use a platform like this to automate calls and emails.
A must-have for prospecting efforts
What do you like best about the product?
I love the ability to personalize content across a very user-friendly platform. The ease of use has made it a big hit with my team, and it enables us to deliver better content to our prospects with more fluency and ease.
What do you dislike about the product?
Occasionally call quality is lacking, or presents other problems across VOIP. When this occurs you can call to bridge instead, but would rather the VOIP quality be increased or less problematic.
What problems is the product solving and how is that benefiting you?
Getting out higher volume across our territories, delivering more personalized content and achieving better pipeline build. More and better quality opportunities.
Love working with Outreach
What do you like best about the product?
With Outreaches wide array of tools, customization, and ease of automation, this has become a tool that I couldn't live without
What do you dislike about the product?
Wish there was a little more freedom with editing custom views.
What problems is the product solving and how is that benefiting you?
Automation has been number one. I have a full cycle sales role and wouldn't be able to manage outreach this effectively without Outreach.
Recommendations to others considering the product:
Definitely the best Sales Engagment platform I've ever used
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