Outreach Sales Execution Platform
OutreachExternal reviews
3,493 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Outreach for Enterprise Sales
What do you like best about the product?
- Flexible application that integrates well with our constantly shifting sales stack
- Great technical support, I am usually connected with an expert in minutes via the chat for help
-
- Great technical support, I am usually connected with an expert in minutes via the chat for help
-
What do you dislike about the product?
- Bugs from time to time
- Lots of functionality means a steeper learning curve than some simpler tools which can cause adoption challenges if there is not well structured training
- Lots of functionality means a steeper learning curve than some simpler tools which can cause adoption challenges if there is not well structured training
What problems is the product solving and how is that benefiting you?
- Automating the outbound process saving me hours a week and helping me close more business
Recommendations to others considering the product:
n/a
Time saver + efficiency booster for sales teams of 1 to 10,000
What do you like best about the product?
Sequences/cadences are now a 'standard feature' in sales tools. But what Outreach has done differently is, they made sequences more robust than any other sales engagement platform. It's difficult to understand what 'robust' truly means until you've had a bad experience with another sales tool. To us, it means you can find a way to do anything you like in Outreach with no hard limitations.
Support is quick & helpful, their TSEs and AI team are world class.
Support is quick & helpful, their TSEs and AI team are world class.
What do you dislike about the product?
Depending on your hardware and network setup, Voice (voip calling feature) will act up periodically. However, it's not always on Outreach, as it may have to do with your headset / mic / speakers / firewall.
Many times while using local presence you will get call backs from people looking to reach other businesses; this is because Outreach's local presence matching doesn't work right. Local Presence pricing is exorbitant & not easy to disable, even after you contact support & ask directly to have it turned off. The old pricing was $1/mo/number, so if your rep cold calls full time... they can blow through 400-500 local area numbers in a month! As a result, your monthly cost will exceed what you might expect. I wish Outreach would do a better job of matching call backs to the correct caller (this has been on their radar for over a year and they are yet to fix this).
You cannot control the font color in emails.
Many times while using local presence you will get call backs from people looking to reach other businesses; this is because Outreach's local presence matching doesn't work right. Local Presence pricing is exorbitant & not easy to disable, even after you contact support & ask directly to have it turned off. The old pricing was $1/mo/number, so if your rep cold calls full time... they can blow through 400-500 local area numbers in a month! As a result, your monthly cost will exceed what you might expect. I wish Outreach would do a better job of matching call backs to the correct caller (this has been on their radar for over a year and they are yet to fix this).
You cannot control the font color in emails.
What problems is the product solving and how is that benefiting you?
We've doubled the size of our company in 4 months with Outreach.
Recommendations to others considering the product:
Get it if you need any of the above:
- Increase rep activity
- Eliminate SFDC data entry
- Scale your sales org
- Increase rep activity
- Eliminate SFDC data entry
- Scale your sales org
Great platform for running outbound
What do you like best about the product?
Easy to use, reliable and great FAQs, I'm a fan!
What do you dislike about the product?
Have had a couple issues around Gmail but I believe that had more to do with data quality (and possibly the link click tracker) than Outreach itself.
What problems is the product solving and how is that benefiting you?
Using Outreach to automate sequences for segmented outbound emails, it have saved me a ton of time and really optimize the workflow.
Recommendations to others considering the product:
Works well for automating outbound efforts, good reporting, haven't had many issues while using it.
Great product, better people, amazing results
What do you like best about the product?
The ease of use, innovation, and scale that I can now operate are my favorite aspects of Outreach.
What do you dislike about the product?
I dislike that I only have the option to upload CSVs into the product. It would be hugely beneficial to be able to import directly from Sales Navigator or DiscoverOrg as I am prospecting contacts and Accounts
What problems is the product solving and how is that benefiting you?
Outreach provided me with a platform to massively scale my outbound Pipeline Generation efforts as a BDR. This lead to over 200+ Meetings Booked, 13 New Logos and $15M in sourced revenue for my team.
Recommendations to others considering the product:
If you are looking to massively scale your Sales Teams ability to increase your meetings, pipeline and revenue, Outreach is the way to go.
My review
What do you like best about the product?
I like how we are always discovering new things in outreach to better customize to our needs.
What do you dislike about the product?
The response time for support can be very long
What problems is the product solving and how is that benefiting you?
It has helped us reach out to leads more than we could ever do manually
The way I get more meetings with Outreach
What do you like best about the product?
I like the tracking / task feature that Outreach provides. In my role as an Inside Sales rep, my sole responsibility is to get meetings for my senior reps. To do this I need to have different messaging going to different people within different time frames. I need to know when to call a High priority prospect vs. a lower one. Outreach helps me keep track of the people I need to call/email/ LinkedIn in order for me to be successful.
What do you dislike about the product?
The search functionality in Outreach is not the best. You have to be EXACT when searching within Outreach to find a prospect, sequence, etc. which can cost me time.
What problems is the product solving and how is that benefiting you?
The biggest problem in my role is to make sure I'm achieving enough activity during the day/week/month in order to hit my quota. Outreach helps me do this by providing key visibility into those prospects that are clicking/engaging with my messaging. It's a great way to get insight into who's interested and needs a call.
Recommendations to others considering the product:
This is THE tool to use for sales development roles. You can create your own campaigns that can be easily created and modified to fit the role/title of any prospects at any account within any industry.
The level of control is awesome as you can start/stop campaigns at any time. They have GREAT support that has only been improving in the 2+ years I've been using Outreach.
The level of control is awesome as you can start/stop campaigns at any time. They have GREAT support that has only been improving in the 2+ years I've been using Outreach.
Outreach Review
What do you like best about the product?
Easy to use and doesn't crash like other sales products.
What do you dislike about the product?
Pages don't refresh when switching tabs.
What problems is the product solving and how is that benefiting you?
Mass emailing, tracking messaging, and streamlining sales processes. Outreach's UI and easy to use features keep us efficient day to day.
Recommendations to others considering the product:
It's a great tool that will help streamline your sales process.
Outreach Keeps Me Honest
What do you like best about the product?
I like that outreach is tightly integrated into salesforce, and i can use the plugins in outlook or through chrome to reach out to leads and keep track of my activity. i like that i can see when prospects open emails and i get notifications when they read or reply to emails
What do you dislike about the product?
I wish there was a way to automatically advance leads in sequences that do not have phone numbers listed. this causes a lot of congestion in the tasks and i would have to create an additional sequence if i wanted this to be done effectively. The call disposition logging is clunky sometimes
What problems is the product solving and how is that benefiting you?
tracking my activity, and it benefits me by keeping my outreach to potential customers timely
Recommendations to others considering the product:
slight learning curve, but it is beneficial
Outreach Lover
What do you like best about the product?
I love that outreach allows me to send from over 80 mailboxes. Outreach is the first CRM I have used (never used salesforce, mailchimp, or anything else to send emails) so I'm not sure how they differ from other platforms.
What do you dislike about the product?
I know that outreach has a lot of bugs including one that will allow us to email someone again after they have already replied. We have also lost clients because outreach will email prospects that are on our DNE list - which is a HUGE problem. We have even emailed our own clients because of this bug.
Also, keeping open and click tracking on really messes with your deliverability. If you include an unsubscribe link and have your open tracking on, while sending a high volume of emails, your email is likely to go to spam (in our case).
Also, keeping open and click tracking on really messes with your deliverability. If you include an unsubscribe link and have your open tracking on, while sending a high volume of emails, your email is likely to go to spam (in our case).
What problems is the product solving and how is that benefiting you?
Outreach allows me to schedule b2b sales meetings for my company. Using outreach has helped us triple the amount of meetings we were previously scheduling.
Recommendations to others considering the product:
I would highly recommend this product to others. However, I'm not sure how much it differs from Salesforce. The real benefit here is implementing SEATS and the ability to email from over 80 different mailboxes, which improves your deliverability.
Efficient and easy to use
What do you like best about the product?
I like that Outreach is user-friendly and has good tracking measures for seeing if clients are reading your e-mails.
What do you dislike about the product?
I do not like that sequences are not automatically sent.
What problems is the product solving and how is that benefiting you?
How to reach clients who are not good at responding and being able to see if they opened the e-mail. This way I know if I should bother continuing the relationship or if it is a dead e-mail or not interested client,
showing 2,441 - 2,450