Outreach Sales Execution Platform
OutreachExternal reviews
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Valuable tool for Customer Success
What do you like best about the product?
Ability to develop efficient talk tracks and meaningful engagements with my customer en massé, while tracking what is and isn't working.
What do you dislike about the product?
Expected more engagement from the CS team to help enable the CS use case
What problems is the product solving and how is that benefiting you?
Customer Success: Wholescale engagement of customers in an efficient manner
Recommendations to others considering the product:
Ensure you have a solid go-live plan with your Customer Success Manager at Outreach
Robust engaging platform with good potential to do more
What do you like best about the product?
Good integration with Salesforce and relatively easy to setup and use. Adoption amongst the team was good as a result of this. Sequences are easy to build and helps up maintain a good contact cadence. Plenty of space capture standard and custom data both at a prospect level as well as for accounts. Easy to set up meetings with prospects without going back and forth finding suitable dates/time.
What do you dislike about the product?
Not the most intuitive way to filter and sort certain type of data in order to have a better overview of engagement for teams selling into accounts rather than individuals. Unable to sync correctly future tasks into SFDC. The reports and analytics piece is still somewhat basic. Lack of EMEA time zone support means delays in getting responses for urgent matters.
What problems is the product solving and how is that benefiting you?
All-in-one platform for all prospecting efforts with good integration to our CRM. Having visibility over territory coverage, the intensity of touches and results obtained helps better coach our team and drive the right results for the business.
Recommendations to others considering the product:
Make sure before starting that you map correctly what you are planning to sync, which custom fields you need to create (and in which order) and check the correct sync flow between Outreach and the CRM to avoid data not being accurate on either.
Good Tool
What do you like best about the product?
Good email campaign automation tools that I have used. It was easy to setup and get started. I had no problem with syncing my mail server and Salesforce. If another user had a problem, they were able to reach out to an Admin for solution, the mini how-to videos on the site were key as well.
What do you dislike about the product?
There aren't too many things that i dislike about the platform. They are constantly adding new features and it sometimes gets overwhelming with new things. Lack of ETL toll to bring bulk data is a big minus in my mind
What problems is the product solving and how is that benefiting you?
Renewals, batter customer engagements, calls & email tracking
Recommendations to others considering the product:
An excellent tool with some minor imperfections. Try before you buy and make sure it fits into your teams existing workflow.
Best BDR Software I've used
What do you like best about the product?
I love how feature-rich this platform is. The ability to export was the main reason I wanted to purchase this platform - we use pipedrive CRM which makes integration and reporting limiting with many other outbound tools - but because outreach has extensive exports available - I can import everything into our BI took and really evaluate our top of the funnel activites that are driving our results - to help work with our marketing team on different messaging, content, etc
What do you dislike about the product?
The set up can be quite complex and time-consuming - but the customer success team is GREAT. I also wish the calling allowed for recording on both sides of the conversation internationally - the reason we use Ringcentral for calls - is because outreach didn't have the capaibility to record calls on both sides of the conversation which makes it irrelevant for call coaching and improving team performance - the call functions seem to be more limited if you are outside the US - but everything else works well.
What problems is the product solving and how is that benefiting you?
I needed a way to track and manage multiple touchpoint campaigns to prospects and to build in content in flexible ways. I also wanted this to integrate into Microsoft Office 365 and allow for meeting scheduling but my biggest challenge was top of the funnel understanding of which prospects respond to which messages, in which industries and how many touchpoints it takes to get a discovery call - outreach has fulfilled all requirements well and the benefits are business intelligence - and better more targeted outreach, more meetings booked and more revenue over the line as a result.
Recommendations to others considering the product:
If you need better reporting, want more flexibility and customisation to allow your teams doing follow up and outreach to new prospects to be more effective, this tool is definitely the best player. I looked at a list of tools and tested them before I select outreach.
A good platform - doesn't integrate with Salesforce well
What do you like best about the product?
Outreach has a ton of capabilities and works really well when you want your entire sales team to use it as a CRM. It works well for smaller organizations. It's a very powerful tool but for that reason a bit confusing to implement. Best to have an admin that knows a lot about it.
What do you dislike about the product?
Large organizaiton team capabilities could be better. The integration with Salesforce is kind of clumsy, with Outreach requiring certain mappings that shouldn't be required/etc. It's trying to be its own CRM so it doesn't really interact with Salesforce well. The support team (and advanced support) aren't super helpful or communicative. They're always sending me to the support page but not really answering my questions.
What problems is the product solving and how is that benefiting you?
We've been using it for sales outreach among our team. Don't really use it for calling or setting meetings. Love the task feature, but wish they could set up LinkedIn tasks in a way that wasn't so manual.
Outreach has been a great asset for our sales team
What do you like best about the product?
It gives our team the ability to follow up with engaged leads in a more personalized way with efficiency
What do you dislike about the product?
There isn't much that I dislike about Outreach, the UI could be a little cleaner but I have no real complaints
What problems is the product solving and how is that benefiting you?
There was a gap between marketing campaigns and sales follow-up and Outreach has allowed our team to have better success with sending follow-up campaigns from the sales reps immediately to hot leads.
Outreach Review
What do you like best about the product?
The tool has some really great features and functionality for end users. It really helps to streamline our business processes.
What do you dislike about the product?
The admin side could be a little more fleshed out. As the admin of both Outreach and our salesforce and Marketo instances, there are a few things lacking.
What problems is the product solving and how is that benefiting you?
Sales cadences and follow up
Best of breed in prospect generation tools
What do you like best about the product?
Systematic approach to account management and lead generation. Outreach is intuitive to use and integrates with all the tools to reach out to net new prospects as well as bring deals across the finish line.
What do you dislike about the product?
Outreach Everywhere isn't a perfect product and it leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
Inbound and outbound lead follow up. It's enabled our 4 man SDR team seem like a team of 20.
Recommendations to others considering the product:
Don't get scared by others talking about limitations of Outreach.
One of the best Marketing Automation Tools I have used
What do you like best about the product?
The possibilities of automating your entire marketing, prospecting campaigns are limitless with Outreach. It allows you to build cadences, set rules and configure them according to lead profiles. Their customer support is exemplary too. Their onboarding sessions are very impressionable.
What do you dislike about the product?
Would be great if the task list was categorised based on time zones.
What problems is the product solving and how is that benefiting you?
100% lead commitment. Our inbound lead turbine is all Outreach.
REALLY helpful for sales reps
What do you like best about the product?
This allows me to see how many times a potential client has engaged so I can gauge their level of interest.
What do you dislike about the product?
Sometimes if I open an email from my own personal cell phone it will tell me that the client opened it. I also don’t like that you can’t copt and paste screenshots. You have to input through the picture feature.
What problems is the product solving and how is that benefiting you?
Solving the ability to know when an email has been opened and how often so that I can follow up accordingly. When I see an email is opened by a recently demo’d client then I call right away!!
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