Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
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Arm your team for personalization at scale
What do you like best about the product?
Outreach continues to make improvements to the platform so that outbound teams can run an effective omni-channel outbound campaign. Easy to integrate, deploy and use.
What do you dislike about the product?
More robust call shadowing features. Ability to have a group or team of people that I'm listening to and the system auto moves to the next call as a call ends. This would make it much easier for me to listen to calls during a power hour.
What problems is the product solving and how is that benefiting you?
Outbound prospecting
My Review
What do you like best about the product?
I like how we can automate the reps follow up with potential customers throughout the entire nurture stage. This ensures we don't give up on a lead or opportunity too soon.
What do you dislike about the product?
The only thing I dislike is that I need a lot more training because we are not using Outreach to it's full potential. This conference has made me realize that Outreach has so many capabilities that I was not aware of.
What problems is the product solving and how is that benefiting you?
We are trying to increase our number of meetings and pipeline revenue that leads to closed business.
Good for SDR group, on the fence for sales team
What do you like best about the product?
Like the efficiency gains it brings to our SDR group.
What do you dislike about the product?
email tracking isn't on par with industry
What problems is the product solving and how is that benefiting you?
prosepcting, effective and timely follow up
Great Tool
What do you like best about the product?
I like the analytics of outreach and the knowledge that my team is learning and utilizing a system that improves their effectiveness.
What do you dislike about the product?
I would like the dashboards to be easier to find. I would like a cohesive dashboard that links my tools such as Gong, Salesforce and Outreach.
What problems is the product solving and how is that benefiting you?
Sales efficiency.
Sr. Director, Inside Sales
What do you like best about the product?
Automation and streamlining an ISR's processes and helping with productivity and efficiency.
What do you dislike about the product?
Complex and needs continuous refinements and admin.
What problems is the product solving and how is that benefiting you?
We use it to ensure our team is following a multi-threaded approach for customer/prospect followup
Look no further
What do you like best about the product?
I love the team at Outreach. I've dealt with numerous SaaS vendors and I have to say, Outreach has a phenomenal onboarding process and they've supported us every step of the way as we continue to innovate and improve our internal processes and workflow.
What do you dislike about the product?
I'd personally love to see their voice product move more into the inbound space. One of the main gaps we have currently is the inability of the platform to facilitate inbound calls for our SDR team. Not a deal breaker by any means, but I'd prefer to keep all customer engagement within the same platform.
What problems is the product solving and how is that benefiting you?
Using Outreach, we've been able to take our first touch on inbound leads from 8 hours to <5 minutes. It also allows us to systematically improve lead follow-up, standardize content, and ensure we can test and measure effectiveness of our content and campaigns.
Manager Account reps
What do you like best about the product?
automation of tasks, user friendly, easy reporting,
What do you dislike about the product?
Can
What problems is the product solving and how is that benefiting you?
Saving time on executing tasks
Sales Engagement, Streamlined
What do you like best about the product?
A great customer engagement platform that allows sales reps to reach out to prospects in an environment that is intuitive and easy to use. Sequences allow reps to keep prospects engaged and see the data behind which sequences are working as well as automated activity reports on reps.
What do you dislike about the product?
The sync between Outreach and Salesforce has a couple issues, that even speaking with support couldn't solve. We aren't able to link sales notes in Outreach to SFDC, and the activity mapping between the two is also problematic at times.
What problems is the product solving and how is that benefiting you?
Reaching out to customers and keeping them engaged. Creating automated and repeatable ways to scale outreach.
Best in the industry
What do you like best about the product?
Outreach has made it really easy for our global team to standardize on processes and understand where we have opportunity to improve. The solution is really easy to use and understand and Outreach puts in a lot of time and effort to make sure we have everything we need.
What do you dislike about the product?
One challenge we face is how to really maximize our efforts with all that Outreach has to offer. It's sometimes easy to be overwhelmed.
What problems is the product solving and how is that benefiting you?
Outreach allows our team to scale inbound/outbound efforts very easily and allows us to be more prescriptive in how we market and train our team.
Great support, great product
What do you like best about the product?
Outreach helps me do my job faster. I feel more efficient and organized when I have the tool. It helps me engage my customers more often. I helped implement outreach at my last company and the support was fantastic. Responsive and helpful!
What do you dislike about the product?
As they add more and more features it gets harder to navigate for new people.
What problems is the product solving and how is that benefiting you?
Process, efficiency, standardization
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