Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
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Very easy to use, great for scheduling tasks.
What do you like best about the product?
Super easy to use and set up. Sequences are great, easy to move people from one to another. Great support team as well.
What do you dislike about the product?
Tends to go down from time to time. Puts a hold on workflow.
What problems is the product solving and how is that benefiting you?
Made it easier for me to organize my daily tasks. Keeps me on track and organized.
Best Thing I've Ever Done
What do you like best about the product?
Outreach took my sales database and gave me a simple and effective way to engage with them. I also really enjoy the user interface. I also appreciate their constant updates, like adding integration with LinkedIn, adding a text feature, etc. They are constantly improving and enhancing the product.
What do you dislike about the product?
Honestly, nothing. It would be nice to be able to use the "outreach text" with my cell phone number, and developing a mobile app would be a bonus as well.
What problems is the product solving and how is that benefiting you?
Getting in front of prospects has never been easier. In 2017, I sold $200k in product (before Outreach). In 2018 (with Outreach), I sold $700k in product. I believe this is because I was able to increase my outbound volume by roughly 300%, and sales is a numbers game.
Tool all sales teams should use
What do you like best about the product?
The ease of use, reporting metrics, integrations with other platforms we use and strength of the support team.
What do you dislike about the product?
Sometimes they can be a little slow to add new functions that are requested but that makes sense.
What problems is the product solving and how is that benefiting you?
Sales process efficiency, sales email efficiency, and testing different components of our email strategy.
Recommendations to others considering the product:
Before you make a decision when comparing similar tools, make sure you do a demo with a rep. There's so much to this tool that it can be a bit overwhelming but it's an easy learning curve.
Quick prospecting
What do you like best about the product?
Outreach enables quick prospecting by automating many menial sales tasks
What do you dislike about the product?
user interface can be glitchy at times and unresponsive
What problems is the product solving and how is that benefiting you?
automating sales processes to free up time for more thoughtful prospecting
A must if you're looking to scale business developmen
What do you like best about the product?
If you're looking to scale a business development operation and sales development operation, this is a must. Works well with Domo as a BI tool and if you have Salesforce, you can correlate the data between prospecting to opportunity and opportunity to close. Call recording is great for coaching. I'm able to see everyone's calls with their dispositions and coach the ones that people struggled with. Email is great for tracking purposes.
What do you dislike about the product?
I wish the email out of Outreach can do HTML formate. I wish it can also do more in-depth reporting out of the box with more filters. I wish they had a mobile application.
What problems is the product solving and how is that benefiting you?
No visibility on operationalizing prospecting. No real ability to understand how to track email and track calls and disposition calls accordingly. What effort was needed to land the first meeting with a prospect?
Increase productivity / stay on track with Outreach!
What do you like best about the product?
Manual sequences are great - keep daily activity high and allow newer reps the ability to familiarize yourself with your accounts.
What do you dislike about the product?
Permissions for larger orgs can make the platform limited - but that's it!
What problems is the product solving and how is that benefiting you?
Daily activity - emails, LI, calls; analytics around outreach to tighten focus.
Recommendations to others considering the product:
It's a great tool! I'd highly recommend it if you don't have your outbound team using any sales enablement products.
A lot of hiccups
What do you like best about the product?
I like the overall idea of outreach. It's meant to make your workflow more efficient.
What do you dislike about the product?
There are a lot of issues that come with implementing the software into the workplace.
What problems is the product solving and how is that benefiting you?
The ability to figure out what needs to be done to make the business day more efficient.
Recommendations to others considering the product:
It's a great product for the workplace. It just takes a long time to fully implement to get it to perfection.
Fantastic, customizeable sales engagement platform!
What do you like best about the product?
Highly customizeable and efficient sales engagement platform WITHOUT the mass-call features of a power dialer. Has powerful call, email, text cadence tools plus engagement scoring, calendaring and rich task features.
What do you dislike about the product?
Outreach is unmanaged, meaning you're going to have to learn the platform with minimal support from Outreach. It can be very difficult to get support on the phones, their support team prefers ticket management over phone calls to troubleshoot issues.
What problems is the product solving and how is that benefiting you?
Customer engagement has increased dramatically WITHOUT burning through leads or robo-dials.
Can't believe I never had this before
What do you like best about the product?
It helps you organize and ensure you are staying in touch with all your prospects in the right way, as well as companies in your funnel. It also makes it easy to create custom templates to be used across accounts.
What do you dislike about the product?
It slows down my computer a bit and there are a few functional things it can't do.
What problems is the product solving and how is that benefiting you?
Efficiency when reaching out to prospects, ensuring people dont fall through the cracks, allows us to track what emails are getting best response and who is engaging with our emails .
Good calling system
What do you like best about the product?
It's nice being able to organize the calls you have made.
What do you dislike about the product?
If a prospect has the same email as another prospect, even if not the same person, can't pull in a new prospect to call
What problems is the product solving and how is that benefiting you?
Calling customers and potential customers
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