Outreach Sales Execution Platform
OutreachExternal reviews
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Director of Sales Development
What do you like best about the product?
Outreach has completely changed our approach in prospecting. Creating pathways for our prospects through Sequences allows us to maintain the right amount of activities and touches for ultimate conversion. Our team is more aligned in messaging from our Marketing team and can test what is working vs what is not. We could not be as effective or successful without the use of Outreach.
What do you dislike about the product?
The only issue we have had with Outreach is more making sure our integration with Salesforce is kept up to date. Feature wise, being able to have shared sequences where you can assign steps to different user and mapping call notes from Outreach to Salesforce are the only things currently on our wishlist.
What problems is the product solving and how is that benefiting you?
We are getting more out of our teams with maximizing touches, utilizing different tasks, and analyzing the data to increase the more effective touches. Our marketing team has become more aligned on the messaging our Sales Development team uses, helping us to create content and core sequences based on our buyer personas.
Recommendations to others considering the product:
Outreach requires you to live more out of their platform than you may be used to if you currently complete tasks in your CRM. However, once you accept that, your team will be able to move over and mass complete tasks easily. You can use your CRM for maintaining data, notes, accounts, but complete all tasks in Outreach. It optimizes our power hours and we could not outbound as effectively without it now.
User-friendly and straightforward
What do you like best about the product?
The most helpful thing about the Outreach platform is how easy it is to create and personalize emails that you blast out to your audience. It's simple to upload your list and then blast away.
What do you dislike about the product?
You still have to be careful that your list is authentic and up to date. From my experience, they can't prevent you from becoming blacklisted.
What problems is the product solving and how is that benefiting you?
It's far easier to reach my prospects with a personalized email using Outreach and know which ones have opened them.
Outreach - Worth the $$
What do you like best about the product?
I first used this as a IC SDR and I quickly saw an increase in my quota attainment and the speed at which I attained it.
What do you dislike about the product?
The implementation process and learning curve was a little tough but I think once that initial speed bump is out of the way it scales quickly.
What problems is the product solving and how is that benefiting you?
SDR/BDR Footprint to follow up on leads/cold outbound work.
Recommendations to others considering the product:
The earlier you can get someone using this in their time with your company the quicker they will ramp. I think this should be a day 2 training product. SDRs are able to get moving weeks faster than with out Outreach.
Saves time, makes money
What do you like best about the product?
Intuitive interface allow to quickly create sequences and templates.
The ability to clone and customize existing sequences is crucial.
The ability to clone and customize existing sequences is crucial.
What do you dislike about the product?
Mass import of contacts from SFDC disabled. This required a CSV upload which can be time consuming to populate manually.
What problems is the product solving and how is that benefiting you?
Contacting large groups with tailored messaging.
Great open and reply percentages, increases sales!
Great open and reply percentages, increases sales!
Outreach - Simple & Intuitive
What do you like best about the product?
Outreach is super simple to use. As a transactional SaaS sales rep, my ability to quickly get work done directly impacts my ability to hit my weekly/monthly goals. Outreach’s simple email tracking, templates, and snippets feature allows me to quickly respond to customers and keep them accountable.
What do you dislike about the product?
There’s a lot to outreach outside of the basics - I haven’t explored or used the more advanced features yet.
What problems is the product solving and how is that benefiting you?
Tracking open rates, reminders to follow up on emails not responded to, scheduling emails, templates and snippets for fast email creation. All wonderful tools helping me get work done quicker.
My Experience With Outreach
What do you like best about the product?
The automation of all of our interactions between our SDRs and our customer base + prospects
What do you dislike about the product?
The implementation and roll out was delayed given many account managers being changed
What problems is the product solving and how is that benefiting you?
Time management and customer engagement while targeting new prospects
Recommendations to others considering the product:
Go for it! ROI is incredible
Sdr
What do you like best about the product?
That it has all my leads in sequence that I put it in
What do you dislike about the product?
Nothing just keep it like it is. It’s really help the whole team. Hopefully everything is going good
What problems is the product solving and how is that benefiting you?
Calling with ring dna sometimes
Great solution to drive sales productivity
What do you like best about the product?
Outreach is a great solution to establish a sales (prospecting) process and gain visibility into the outcome. I love the ability to quickly create sequences that we can control as much or little ,as we want.
What do you dislike about the product?
There has been a little more issues of Outreach crashing in the last couple of months then I would have preferred. Unfortunately, when the system goes down, the team can't work (make calls, emails, follow up on tasks, etc.) Additionally, although the sync with salesforce is tight, I wish that we didn't have to use a totally separate tool as it makes the process to find new contacts and get them into all the systems (sfdc, outreach, etc.)
What problems is the product solving and how is that benefiting you?
Outreach allows us to have a standard process for our sales team to follow. Without a solution like Outreach, we would be in anarchy. And the ability to track who is engaging with our content/emails, etc is wonderful so we can properly engage with prospects.
Outreach
What do you like best about the product?
its a great system for making sure my emails sync to salesforce
What do you dislike about the product?
the system logs me out too frequently, it is up to me to realize when the email is set to send standard from gmail
What problems is the product solving and how is that benefiting you?
it is great for ensuring good salesforce hygiene
Great sales automation tool
What do you like best about the product?
I love the UI, the possibilities that the tool offers and the two way sync between Outreach and Salesforce.
What do you dislike about the product?
All fields on Outreach are text fields (despite them being mapped with Salesforce). The "matching" criteria are therefore limited to only:
1. Contains
2. Does not contain
3. Is
4. Is not
Numeric functions (greater, less etc.) and date functions (before, on, after, since) etc. are something I am looking forward to.
1. Contains
2. Does not contain
3. Is
4. Is not
Numeric functions (greater, less etc.) and date functions (before, on, after, since) etc. are something I am looking forward to.
What problems is the product solving and how is that benefiting you?
Enabling the sales teams to reach out to each and every lead, track them and continue conversations.
Recommendations to others considering the product:
It's a must have in your arsenal.
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