Outreach Sales Execution Platform
OutreachReviews from AWS customer
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A must have tool for every salesperson
What do you like best about the product?
It perfectly organises the entire sales journey. As a salesperson, I use it the most. It's very easy to use, and the support team is very professional as well. It has a plethora of features, that help me reach to prospects easily.
What do you dislike about the product?
The phone calls get dropped sometimes, resulting in a poor experience with the prospect. The software syncs with the in-house Freshsales CRM tool is slow.
What problems is the product solving and how is that benefiting you?
It provides a comprehensive list of features that organises the prospect, companies, sales sequences and reachouts all under one roof. This is beneficial for me to start my day on a good note. I know its a one stop solution for all my needs as a salesperson
A sales person's best buddy and a manager's source of truth
What do you like best about the product?
For someone like me whose focus is pipe generation through emails and calls, Outreach is my best buddy. Acts like a teacher - guides me on what's working and what's not, the stats/ analytics are crystal clear, monitors my performance of touch-points, captures data well and also highlights the pending tasks.
I use it daily along with our CRM, Salesforce, and they work like magic together. I have never raised a single ticket with them in my 3 years of usage of the tool.
I use it daily along with our CRM, Salesforce, and they work like magic together. I have never raised a single ticket with them in my 3 years of usage of the tool.
What do you dislike about the product?
Nothing to dislike. Works awesome for me.
What problems is the product solving and how is that benefiting you?
- Manual Sales Outreach tracking
- Poor Time Management
-Poor Activity Tracking
-Account prioritisation
- Personalisation at Scale
- Poor Time Management
-Poor Activity Tracking
-Account prioritisation
- Personalisation at Scale
A very user-friendly tool!
What do you like best about the product?
- The UI is super easy to understand and navigate through which in return helps the user to adapt the software at a faster pace than usual
- Helps me track the progress of the campaigns
- Great assist in managing my tasks/follow-up
- Helps me track the progress of the campaigns
- Great assist in managing my tasks/follow-up
What do you dislike about the product?
- Due to lack of push notifications, sometimes it gets a little tricky to manage the important tags
- While you're working with multiple time-zones, the "Tag" option needs some refinement
- While you're working with multiple time-zones, the "Tag" option needs some refinement
What problems is the product solving and how is that benefiting you?
Outreach essentially helps in getting touch with prospects, run multiple campaigns and track them, record conversations to analyze further.
With Outreach, your team can design smarter workflows that help every rep sell like your top rep
What do you like best about the product?
Outreach is an incredibly effective tool that has significantly boosted my team’s productivity in sales outreach. The ability to schedule emails in advance and place prospects into automated sequences streamlines long-term engagement without constant oversight. It also helps me stay organized by tracking follow-up tasks like calls. One of the most valuable features is its email tracking, which shows opens and clicks—making it easier to identify engaged prospects. While Outreach also offers additional analytics, we haven’t fully explored those yet, but they show promise for deeper insights.
What do you dislike about the product?
there are a few features I find lacking. For example, if I want to personalize emails for just a handful of contacts within a sequence, I have to either set a reminder to manually tweak the email right before it sends—defeating the purpose of automation—or create an entirely separate sequence for one or two people, which clutters my workflow. More affordable tools like Yesware offer one-off automated sequences with built-in logic to halt follow-ups after a reply, which feels like a basic yet missing functionality in Outreach.
What problems is the product solving and how is that benefiting you?
Overall, Outreach is a powerful tool for scaling sales productivity, but it falls short when it comes to automating one-off follow-ups. While you can schedule a single email for a later time, there's no built-in way to automate an ongoing follow-up sequence for individual prospects—meaning you have to manually remember to follow up, which limits the true value of automation for sales professionals.
Best in the game!
What do you like best about the product?
Outreach is an easy-to-use, reliable tool that helps our SDR team stay focused on tasks and cadences. Its consistent performance, intuitive interface, and clear layout make it simple to find everything—from accounts and contacts to email details. We use it daily, and it’s become an essential part of our workflow.
What do you dislike about the product?
technical limitations like the inability to handle duplicate records (lead and contact with the same email in Salesforce) can cause errors without clear messaging, making it harder to troubleshoot issues.
What problems is the product solving and how is that benefiting you?
Sequencing
Creating automated campaigns
Dialling
Tracking email engagement
Creating automated campaigns
Dialling
Tracking email engagement
outreach is an excellent platform
What do you like best about the product?
ability to track my communications, see who has engaged or opened emails etc
What do you dislike about the product?
integration of contacts / importing to salesforce can be clunky
What problems is the product solving and how is that benefiting you?
sequence and drip campaigns, tracking activities, helping sales by providing intelligence
Great sales engagement tool
What do you like best about the product?
The general UI is attractive and easy to use and things are in a convenient place.
You can pause specific people in sequences easily, this is tricky in salesloft
You can pause specific people in sequences easily, this is tricky in salesloft
What do you dislike about the product?
When completing email tasks, the space to write the emails is tiny and buggy, when there is the rest of the screen that could be used, wish I could drag the email tab out into the screen to make it customisable to me and easier to view/write emails.
What problems is the product solving and how is that benefiting you?
Managing, tracking, and automating my entire outbound email campaign efforts, with options for hyper personalisation
The Outreach tool has an easy user interface and technical support is ALWAYS OUTSTANDING
What do you like best about the product?
Ease of use and technical support. I always get the assistance I need
What do you dislike about the product?
I like every aspect of Outreach. No complaints.
What problems is the product solving and how is that benefiting you?
The challenge of not having many incoming leads is solved by Outreach enabling myself to reach large audiences.
Outreach is the best in the game
What do you like best about the product?
Ease of use, consistency, and all around successful at what it does
What do you dislike about the product?
If there is a lead and contact in salesforce with the same email - outreach will only load one (But it doesn't tell you which and will give an error message if you try to go to the platform from the wrong version (IE lead vs contact))
What problems is the product solving and how is that benefiting you?
Sequencing
Very Strong outreach tool.
What do you like best about the product?
Very customizable and powerful tool. Very easy to create your own templates and cadences.
What do you dislike about the product?
Needs alot of work OOTB to get it set up and get used to it.
What problems is the product solving and how is that benefiting you?
Speeding up and automating our inside sales teams outreach. The sequences make it possible to perform outreach to hundreds of people a day while staying organized and on top of everything.
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