Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Review
What do you like best about the product?
Made daily activities of sales rep very efficient.
What do you dislike about the product?
I have some troubles with sequences, switching steps in sequences.
What problems is the product solving and how is that benefiting you?
Making the daily life of a sales rep more efficient, allows us to easily make calls and send emails.
Outreach works
What do you like best about the product?
Ease of organizing activity, organizing sequences for client outreach
What do you dislike about the product?
Can be slow, a lot a calls drop. Often goes down for hours at a time
What problems is the product solving and how is that benefiting you?
Consolidating all calls into one area
Quick-fire Contact
What do you like best about the product?
My favorite part about Outreach are the daily task logs. This is especially nice for employees new to B2B sales. It provides outline and direction.
What do you dislike about the product?
There can be a lack of awareness to bounced emails or reasoning for failed sequencing. When first using, it was unclear why my emails were bouncing or why I was being throttled.
What problems is the product solving and how is that benefiting you?
It clearly helps with productivity and contact to customers. With its' auto-logging into our CRM, it helps reps keep track of their activity with little extra work to them. This provides clarity to the rest of the team and lessens the confusion when territories are re-arranged.
Recommendations to others considering the product:
Great for a growing/changing SDR organization.
High potential, but lacks key features
What do you like best about the product?
Sales enablement and the ability to empower sales reps to automate their our email nurtures.
What do you dislike about the product?
There isn't the ability to automate system notifications for users.
What problems is the product solving and how is that benefiting you?
Sales enablement and content/narrative control for go to market strategy.
Recommendations to others considering the product:
Be certain with reporting requirements. Reporting for Outreach is very limited and if your plan is to monitor sales performance and activity, be prepared to have to manipulate the data in order to learn what's most important to your business.
Learning Curve
What do you like best about the product?
I like the idea of sequences in Outreach. Makes prospecting easier to organize and integrate different types of touchpoints within the process. Outreach helps keep you accountable to make sure you're staying up to date with your daily tasks.
What do you dislike about the product?
Outreach has a very strict rule on "bounced" e-mails (which makes sense) but I've run into issues when not having 100% correct e-mails. Once you hit a certain amount of bounces per day, Outreach will block you from sending any more out for 24 hours. If you have good e-mails, not a problem. But if you have a mass outreach strategy and don't have perfect e-mails it will be hard to track success.
What problems is the product solving and how is that benefiting you?
Outreach has automated our mass outreach e-mail strategy and helped us implement a new strategy for higher level prospects. There are many different types of sequences and touchpoints we are using for different events and prospecting.
Great product
What do you like best about the product?
I love how it has helped our sales team and our CSM. It has created more efficient use of their time so they can better prospect for leads and schedule time seamlessly
What do you dislike about the product?
Nothing. This product is great! I hope they release new features soon
What problems is the product solving and how is that benefiting you?
This has helped our sales team and CSMs become more efficient with the selling process.
Outreach Review
What do you like best about the product?
I like that I can easily sequence my prospects and very easily remember who to call/when.
What do you dislike about the product?
I dislike the fact that it seems hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
Quicker prospecting.
Outreach is awesome
What do you like best about the product?
Easy to use, make reaching prospects quick and painless.
What do you dislike about the product?
One of the slowest SaaS products I have used. Takes a long time to load pages.
What problems is the product solving and how is that benefiting you?
Keeps me up to date on tasks and easy to make one click calls.
Enterprise Sales - Great tool for ABM
What do you like best about the product?
When I am adding new contacts for a large account I can easily add them to an Outreach sequence per my choosing. Therefore I can send different prospects their customized sequence. I also like the fact that we can record the calls from Outreach and review them for information at a later time.
What do you dislike about the product?
The only issue I've run into is sometimes it's slow as far reflecting adding contacts to SFDC and them actually showing up in Outreach. I usually have to refresh several times or wait 1 min.
What problems is the product solving and how is that benefiting you?
Adding contacts to sequences from larger accounts so I may expand the usage of an existing customer.
Recommendations to others considering the product:
If you want to automate your first few touches this is a good way to add contacts quickly but I would suggest making the sequences relevant and have a target audience.
Business Development Manager
What do you like best about the product?
The ease of logging activity, The consistency of activity pulling over to our CRM salesforce, The ease of creating step by step sequences
What do you dislike about the product?
The complexities compared to Sales Loft, adding multiple contacts to a sequence compared to a cadence, having to log 3 different fields to log 1 task.
What problems is the product solving and how is that benefiting you?
Logging conversations, multiple email campaigns, benefits are positive with multi touch campaigns.
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