Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool. We had a difficult time with some email integrations.
What do you like best about the product?
This is the best of the email campaign automation tools that I have used. I don't have a lot of experience, but this works great. I like the way that prospects are loaded into Outreach and then sync with Salesforce. I like the way that you can run AB testing on campaigns really easily. I really like the dialer and especially the task management inside of Outreach. I love seeing performance metrics and being able to see open rates on sequences.
What do you dislike about the product?
Despite the struggles that we had getting our email aliases added to the system, their customer service was still trying hard to help us to make everything work. Eventually we got everything working. I wish that adding a prospect and an account was easier to do at the same time. I wish that the windows version of the software was not so clunky and did not require an entirely separate window to manage tasks. I wish that I can simultaneously run Outreach and Salesforce extensions on top of Gmail/Gsuite. Love to help with any other feedback.
What problems is the product solving and how is that benefiting you?
Marketing automation. Tracking of effectiveness and management of leads coming in. Tracking follow up on leads coming in and developing additional leads.
Recommendations to others considering the product:
Make sure to get everything set up correctly from the beginning before you turn on email campaigns.
Outreach
What do you like best about the product?
Insights and ability to schedule mass emails
What do you dislike about the product?
Limited features and sometimes very slow
What problems is the product solving and how is that benefiting you?
Prospecting organization
intuitive doesn't begin to describe it
What do you like best about the product?
Outreach is like SalesForce on crack. I could put in minimal effort when it comes to prospecting, cold calling and client follow up and the tool would still practically organize my day for me. From being able to arrange my tasks by the level of prospect engagement to being able to see what my optimal times are to call prospects by persona or time zone under "insights," it's made my job very easy.
What do you dislike about the product?
There isn't much to dislike. My only complaint is that because I work on multiple projects I have to log in and out of one account and switch to the other. It would be easier if we could be logged in under different accounts simultaneously - but I'm aware that can be problematic.
What problems is the product solving and how is that benefiting you?
Cold calling as an SDR can be very daunting. Outreach solves that problem by making the job as fun as can be. The benefit I've realized is more demos booked with prospects because I am on top of my tasks like a hawk and can take awesome notes.
As necessary and impactful to our sales team as Salesforce (If not more so)
What do you like best about the product?
Tony Robbins talks about planning in order to be more effective and to be quicker. Outreach gives you the ability to plan your outreach for a prospect and then set your prospect in the sequence and let it do the rest. I absolutely love the impact this has to allow us to focus on the work, the activity without things falling through the cracks. The analytics, insights and the integrations with salesforce and other platforms makes this tool incredibly powerful and a must have.
What do you dislike about the product?
I would love to have more control over custom features like if someone else can contact a prospect or lead through outreach or not depending on what sequence they are a part of. Making the lead owner a bit easier to update would be nice as well but I believe this has more to do with the integration to Salesforce than it does any issue with outreach. (Seriously, Outreach.io is the best)
What problems is the product solving and how is that benefiting you?
We are able to track outreach to leads and prospects as well as keep everything buttoned up. Sequences, tasks, previous outreach to the same individual from a previous rep, everything is nice and organized. This is helping us to keep our pipelines cleaner and create tasks in the moment and we are reminded what we need to do for what lead and when even if we forget.
Recommendations to others considering the product:
Just get it. I am not sure if there is another platform that has as much ROI as Outreach does for your sales team. If you have salesforce, you need outreach.
Powerful sales automation tool
What do you like best about the product?
It has a very user friendly interface. I especially like that it will auto-generate call tasks for prospects that have high engagement rates.
What do you dislike about the product?
Limited functionality for automating transitions between sequences (can't auto-route to one sequence vs another based on engagement).
What problems is the product solving and how is that benefiting you?
Outreach tracks all automated emails and one-off emails as well, allowing for meaningful engagement tracking across the board in the same platform.
amazing, groundbreaking and revolutionizing
What do you like best about the product?
Outreach is the best dialer/ activity tracker the game has to offer. There is nothing that integrates with salesforce better salesloft is the only thing that comes close however outreach is levels above everyone
What do you dislike about the product?
I didnt dislike much about outreach its genuinely hard to find a reason but If I had to pick one thing it would be when the outreach to SFDC plug in wouldnt work properly.
What problems is the product solving and how is that benefiting you?
it made everything so much easier!
Recommendations to others considering the product:
get it!
Powerful tool - Good functionality...excited to discover more
What do you like best about the product?
Ability to send custom content at scale and with efficiency writing back to CRM
What do you dislike about the product?
A ton of functionality, can be overwhelming just getting started.
What problems is the product solving and how is that benefiting you?
Ability to maximize my time. I've been able to increase my outbound campaigns tenfold by creating a single template and reusing it with minor modification.
Recommendations to others considering the product:
Understand the power and the benefit of the tool. Make sure your people do. If your team isn't "bought in" it may fail miserably. Make good use of the tutorials & support.
Fantastic Tool
What do you like best about the product?
Outreach is great to build out sequences and really engage with people. Extremely helpful if you are managing a team, and great for gathering basic KPI metrics. The ability to drill down on each user as well as each prospect and understand their engagement with your messaging is fantastic. This tool really helped us to spin up a great pipeline of business to be closed.
What do you dislike about the product?
Without training, it can be a little hard to learn and use.
What problems is the product solving and how is that benefiting you?
We were solving a way to not only do email marketing but to manage our entire prospect pipeline. It really helped me to manage all things that are pre sales related.
Recommendations to others considering the product:
Outreach is great to build out sequences and really engage with people. Extremely helpful if you are managing a team, and great for gathering basic KPI metrics. The ability to drill down on each user as well as each prospect and understand their engagement with your messaging is fantastic. This tool really helped us to spin up a great pipeline of business to be closed.
Review
What do you like best about the product?
Outreach is very user friendly, making it a very easy process to organize ones entire day through the platform.
What do you dislike about the product?
The tracking of opened messages is not always accurate, and theo open rate can also be misleading at times, as forwarded messages count as opens.
What problems is the product solving and how is that benefiting you?
It has helped me completely organize my day.
Integral to my procecss
What do you like best about the product?
Ease of use, user interface, and great integrations!
What do you dislike about the product?
Occasionally the site will go down without warning. Nothing that's terrible it's usually back within the hour.
What problems is the product solving and how is that benefiting you?
It helps streamline and optimize my outbound process, making it possible to get to the most tasks a day
Recommendations to others considering the product:
This has made my sales job so much more efficient. I couldn't do my job without it!
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