TeamViewer for Frontline workers
TeamViewerReviews from AWS customer
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Review Teamviewer
What do you like best about the product?
You can easily take over the screen of colleagues to help
What do you dislike about the product?
I haven't spotted any dislikes so far. It is easy
What problems is the product solving and how is that benefiting you?
No problems so far
Works as Intended
What do you like best about the product?
The ability to access the things I need from almost anywhere. The UI is easy to navigate, even for a rookie. It has an intuitive interface.
What do you dislike about the product?
It slows down the computers that it is used on. Older computers it can cause a lag that becomes annoying, but the tasks can still be done.
What problems is the product solving and how is that benefiting you?
It allows tasks at my job to be done from almost anywhere, which makes working remote more efficient for me. It also allows the IT department to assist me when my laptop is having issues.
This teamviewer adding we went from trial to purchase within a day
What do you like best about the product?
TeamViewer in itself has been an invaluable resource but has previously up until now still resulted in site visits / staff visits for hardware issues or physical connectivity issues.
We can now video share what the end user sees and markup like a marker on the screen what needs to be looked at or done. It's more than just a video call.
We can now video share what the end user sees and markup like a marker on the screen what needs to be looked at or done. It's more than just a video call.
What do you dislike about the product?
Being video and more the only thing we have found is where it's been slow or can hang with slow interbet. It's very video and graphics intensive so does use bandwidth so could do with options to reduce quality or scale down.
Secondly would be good to have it linked to the regular desktop sharing so we aren't having to move between our 2 apps.
Secondly would be good to have it linked to the regular desktop sharing so we aren't having to move between our 2 apps.
What problems is the product solving and how is that benefiting you?
Previously physical connectivity issues or other physical issues have resulted in unnecessary field support or office visits for staff where it's been a simple network port or power issue. So it's saving field support visits allowing us to be more productive.
Also allows our internal engineers to assist level 1 with some minor hardware tasks that again otherwise needed physical intervention.
I am a current user but can't screenshot for cybersecurity reasons.
Also allows our internal engineers to assist level 1 with some minor hardware tasks that again otherwise needed physical intervention.
I am a current user but can't screenshot for cybersecurity reasons.
Using team viewer is effective if you need remote access to your device.
What do you like best about the product?
The most helpful thing i like about using teamviewer is that it allows the technican to access my computer remotley to view what i am seeing and asist with correcting the issue at hand. I also like how the program allows you to place an code to the technican thefore anyone isn't able to just remote access your computer.
What do you dislike about the product?
What i least like about Teamviewer Assist Ar is that does not work through the prioxy and it can be a bit costly for buisness owners.
What problems is the product solving and how is that benefiting you?
The issues that Teamviewer AR is solving is being able to access and assit a staff while being locted in another located or country. This allows you to hire a technican oversees rather then paying an instaff rep.
Great for troubleshooting
What do you like best about the product?
I love the fact that this app allows a more immersive and effective remote assistance experience by enabling us to visualize and annotate the real-world environment of the user, providing more accurate guidance and troubleshooting.
What do you dislike about the product?
AR may require specific hardware or devices to function optimally.
What problems is the product solving and how is that benefiting you?
Troubleshooting remotely and helping clients that are not to tech savvy with tecnology and saves us time spent over the phone troubleshooting.
A salvation for problems during smartworking
What do you like best about the product?
Teamviewer assist is very useful in many cases, I often experiment with it when, working from home, I encounter problems of various kinds with apps or updates, having a computer very much 'blocked' by company control systems.
In times of need, it's like having an IT person at your side because by remotely accessing your computer, it's as if he or she is right by your side.
In times of need, it's like having an IT person at your side because by remotely accessing your computer, it's as if he or she is right by your side.
What do you dislike about the product?
There are two things I don't really like about this app:
1- often, when the remote system tries to access my account, it jams the authorisation mechanism where both users have to enter a password.
2- there is no chat system integrated with the person interacting with us through Teamviewer, so you have to adapt using other text apps available in your device.
1- often, when the remote system tries to access my account, it jams the authorisation mechanism where both users have to enter a password.
2- there is no chat system integrated with the person interacting with us through Teamviewer, so you have to adapt using other text apps available in your device.
What problems is the product solving and how is that benefiting you?
Through Teamviewer I can solve any kind of problem I encounter with apps or with the operating system as it is as if an IT person were next to me and could access my computer completely autonomously and remotely.
Great Program For Remote Support
What do you like best about the product?
TeamViewer Assist is very easy to use, even if you are a new user.
What do you dislike about the product?
Not many things to dislike about the program, depending on computer software versions i have noticed loading times can vary.
What problems is the product solving and how is that benefiting you?
It allows for remote support from our IT to assist in solving technical issues.
TeamViewer provided great Remote Support
What do you like best about the product?
TeamViewer provided great Remote Support to help when you cannot be onsite. It very easy to use and setup. A great way to handle issues remotely.
What do you dislike about the product?
I dont have any negatives to document. The solution works well for our internal uses.
What problems is the product solving and how is that benefiting you?
It allows us to use this a a great collarabitive tool since not all members are located in the same location. This tool asllows us to montir critical devices on our network without having to be onsite. We are able to handle issues at the time of occurance rather than waiting for someone to drive in to handle the issue.
Team Viewer the best Technical Assistant
What do you like best about the product?
Team viewer helped me in a lot of critical situation, as an it support guy i can easily access my wfh colleagues and i can immediately solve their system issues .
What do you dislike about the product?
I faced some little lag while accessing my admins computer through my computer.
What problems is the product solving and how is that benefiting you?
Sometimes workers in my office couldn't tell me the exact problem which is happening in their system. With the help of Team viewer i can directly help them to solve the issue not even going to their table and it's saves so much time and work
Best Tool for Support Engineers
What do you like best about the product?
The best part of Teamviewer Assist AR is that, there is no lag while giving remote support to the customers.
Also, the way we get unattended access is really good.
Also, the way we get unattended access is really good.
What do you dislike about the product?
There is nothing to dislike about TeamViewer Assist AR
What problems is the product solving and how is that benefiting you?
It helps me to resolve a lot of issues that users face at their end.
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