TeamViewer for Frontline workers
TeamViewerReviews from AWS customer
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The best Remote Support Tool
What do you like best about the product?
I like the best the real-time remote assistance option. It allows for immediate support and troubleshooting without the need for physical presence.
What do you dislike about the product?
Remote access involves the transmission of personal data, which may raise security and privacy issues. This functionality must be developed under the aspect of high-performance and very adequate security.
What problems is the product solving and how is that benefiting you?
It helps to provide the customer with high support service and makes the customer happy.
Great tool for remote work
What do you like best about the product?
The tool is very easy to use and it's very intuitive. It made the dinamic in our team easier when we had a problem and the customer support was always solving everything efficiently and it's worth implementing it. Our tem uses it every time sometimes comes up and a tool isn't working properly, so the frequency of use makes it worth it. It has more features but we use it for letting someone else have access to our computer so they can help us with what came up. It integrates easily with ever other tool we use in the agency, so I would definitely recommend it.
What do you dislike about the product?
I had no problems with this tool, there´s just one thing that I think would make it even better. When you want someone to access your computer you give them a code that Team Viewer sends you and once the person copies that code they immediatly have access. I think it would be good if you could accept the access because maybe you are doing something when that happens.
What problems is the product solving and how is that benefiting you?
There were some tools that I needed to use with urgency and they weren´t working and the IT team got access to my computer and solved it easily and I could do everything I needed. I also had a problem with some sign ins that I couldn't solve and had no access and thanks to Team Viewer I was able to solve everything.
AR goodness
What do you like best about the product?
You can take a real world approach to a problem through the AR route. It brings me closer to my problem and easier for me to interact and solve issues that would need me to go in person
What do you dislike about the product?
It's a bit glitchy sometimes. Calibration is not great
What problems is the product solving and how is that benefiting you?
I don't have to be physically present. Makes the whole experience intuitive and interactive
Useful technology and features for the elderly and visually impaired individuals.
What do you like best about the product?
It's simplicity, many apps have one-to-one video features, but none of them have so many useful pointers that allow you to guide as well as troubleshoot others
What do you dislike about the product?
Having such a useful piece of software as a standalone rather than integrated into the main TeamViewer app is a bit of a bummer since not many are willing to keep apps on their phone that they won't be using very often. However, when it is necessary it definitely comes in handy.
What problems is the product solving and how is that benefiting you?
This particular app has helped me in so many ways, with the way it handles depth perception, it has allowed me to accurately relay instructions for tasks assigned to others out in the fields, as well as in my personal life, assisting elderly people that have difficulties understanding some technologies, or visually impaired due to age.
Smoothness of application
What do you like best about the product?
There is a lot of things I like about about Teamviewer but the if I talk about any particular thing so i will definetly talk about the frequency of the application as in there are very less glitches in netwroking as compare to other applications.
What do you dislike about the product?
I think,it can come with more side helping tools and features
What problems is the product solving and how is that benefiting you?
I am in a company where i have to work with the IT support team and the branches of my office are scattered in a lot of cities in different states so whenever anyone in my co worker or anyone faces any issues related to IT kind of stuff and if the are in other place and I am not able to go to their place, in these kind of situations I always use TeaamViewerwhich is very useful in this situation as it becomes very easy to understand their problems and tell them the right solution according to the solution which I can see and understand clearly
Amazing tool to use in remote positions
What do you like best about the product?
Its super easy to use & very helpful in this remote working enviromnet to provide support to each other.
What do you dislike about the product?
Sometimes it just bails into working but otherwise no complaints
What problems is the product solving and how is that benefiting you?
in this new era of remote working, TeamViewer Assist AR has been really helpful in providing the support, either its from IT, other departments, even with colleagues.
very helpful access remote
What do you like best about the product?
This software is Helpful for Accessing Remote we are work with this software very kind of helping.
What do you dislike about the product?
this software we don't have any reason to dislike
What problems is the product solving and how is that benefiting you?
In some places, we are fixing CCTV cameras and we cannot go to the user's place we are the user team viewer and troubleshooting long distance place.
TeamViewer
What do you like best about the product?
that someone can connect and takeover and fix something on your computer
What do you dislike about the product?
nothing at this time. i have had no issues with it
What problems is the product solving and how is that benefiting you?
helping solve a problem on the computer when something isnt working properly or a printer isnt connected
Made life easy- a game changer
What do you like best about the product?
real-time collaborations, efficient problem-solving, and cross-platform compatibility.
What do you dislike about the product?
cost, accessibility, lacks enhanced AR features
What problems is the product solving and how is that benefiting you?
onboard new employees, employee support and assistance, remote interviews and assessments, compliance and policy guidelines
Fix problems remotely using Augmented Reality!
What do you like best about the product?
The following two features provide much convenience in the remote support phase.
3D Product Visualization
object recognition
3D Product Visualization
object recognition
What do you dislike about the product?
* The app crashes frequently.
* Screen sharing drops after 10 seconds, making it impossible to help someone
* Screen sharing drops after 10 seconds, making it impossible to help someone
What problems is the product solving and how is that benefiting you?
The biggest feature of teamviewer-assist-ar is that we save time and personnel because it provides remote guidance. In addition, it quickly solves the problems of the personnel in the field thanks to remote 3D video support. It provides faster communication between the end user and the technician.
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