We use the solution for ProTechVIP, the software, the client, the servers, and the firewalls. We mix them, protecting the connection and the servers from direct access.
A10 Thunder ADC for Advanced Load Balancing - 10 Gbps
A10 Networks | 6.0.5Linux/Unix, Other 6.0.5 - 64-bit Amazon Machine Image (AMI)
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External reviews
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Protects connection and servers from direct access with control access feature
What is our primary use case?
How has it helped my organization?
We can control access based on the specific application. If other devices are attempting to directly access the servers, you can block them. Additionally, you can balance the load among servers to optimize performance. For example, utilizing caching can make the application run faster.
What is most valuable?
It's very simple to use.
What needs improvement?
The product is expensive.
For how long have I used the solution?
I have been using A10 Networks Thunder ADC as a partner for over two years.
What do I think about the stability of the solution?
The solution’s stability is very good.
What do I think about the scalability of the solution?
The solution’s scalability is good. We also sell directly to the government, sometimes more than 20 boxes.
How are customer service and support?
If you need more specific guys, it takes time, or you can get support from them. After sending many emails, Thunder calls directly to talk, and then we can talk.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is very simple. The issue is that it achieves high output across all its features, specifically the output ports. This affects the customer's solution because sometimes, the customer is even aware of the user's activity on certain servers. If you have all the necessary information, we can quickly deploy the solution within two to three days.
The size of the Thunder ADC depends on its configuration. For example, the cache converter typically includes more than two rack units, often requiring at least three rack units for adequate space.
I rate it a ten out of ten, where one is difficult, and ten is easy.
What was our ROI?
ROI is very good because it optimizes the process.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive. However, When you use KPS, I rate it five because it's very expensive.
What other advice do I have?
A10 Networks' Thunder ADC is being sold by adding hardware (HxD) and configuring certain aspects like the Exponent. These modified versions are sold directly to customers. They are using HPANETX Thunder models, some of which originate from JTerrin. I believe these models come from Microsoft, which has a significant data analytics contract. Here in Brazil, UsersBox is being utilized, and there is an issue when I try to sell a new box from ATEM. My box is five times more expensive than the other one. I sent the box's serial number to GuidePhone A10 for verification, and it turns out that the box is from Microsoft Japan. Despite the conference being for Microsoft Japan, these boxes somehow ended up here in Brazil.
The solution requires less maintenance.
The A10 Networks Thunder ADC can be more expensive than alternatives offering similar performance. Another issue is its architecture: when using our software architecture, there are limitations when creating new instances, such as a new VS. Typically, with solutions like F5, you need to define and allocate resources upfront when creating a new instance. If you need more resources allocated to a Virtual Service, you must often delete and recreate it. In contrast, A10 Networks allows for more flexible resource allocation adjustments without needing to recreate the instance.
Overall, I rate the solution a nine out of ten.
Provides flexibility and can be used for load balancing purposes
What is our primary use case?
We use the solution for load balancing purposes.
What is most valuable?
A10 Networks Thunder ADC is an easy-to-use and flexible solution.
What needs improvement?
The solution should add automation features in the next release.
For how long have I used the solution?
I have been using A10 Networks Thunder ADC for five to seven years.
What do I think about the stability of the solution?
A10 Networks Thunder ADC is a stable solution.
What do I think about the scalability of the solution?
Less than ten people are using the solution in our organization.
How are customer service and support?
The feedback from the solution's technical support was satisfactory.
How was the initial setup?
The solution’s initial setup was easy.
What other advice do I have?
Our organization did an infrastructure refresh some years ago from Cisco to A10 Networks Thunder ADC. The migration was quite easy from Cisco to A10 Networks Thunder ADC.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
A flexible solution for application delivery but needs to improve documentation
What is our primary use case?
We use A10 Networks Thunder ADC for the application delivery controller.
What is most valuable?
The solution is flexible.
What needs improvement?
The tool's load-balancing feature should improve.
For how long have I used the solution?
I have been working with the solution for three years.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
How are customer service and support?
My experience with the support team is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
A10 Networks Thunder ADC's installation is complex, and the documentation is very bad.
What other advice do I have?
A10 Networks Thunder ADC is complex, and you need to spend time installing it. I rate it a seven out of ten.
Which deployment model are you using for this solution?
Known for its load balancing capabilities, the WAF features need to be improved
What is our primary use case?
Our company uses A10 Networks Thunder ADC for its load balancing capabilities.
How has it helped my organization?
A10 Networks Thunder ADC's use has been beneficial for my company.
What is most valuable?
Feature-wise, A10 Networks Thunder ADC is better for troubleshooting. I like the solution's command line to troubleshoot the issues, especially compared to other vendors. So in comparison with the others, it's much easier to troubleshoot.
What needs improvement?
Currently, the solution's WAF features are fewer. They should consider increasing their WAF features. Also, for better customization, they can improve the WAF features. I would like to see better customization in the future release of the solution. The performance of multiple boxes in the solution regarding memory and caches needs to be improved.
For how long have I used the solution?
I have been using A10 Networks Thunder ADC for five years. Also, I am using the solution's latest version. As of now, I am a customer and end-user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten because other vendors provide better LB and WAF features. So, the WAF features are not up to the mark in A10 Networks Thunder ADC.
How are customer service and support?
The solution's technical support is helpful. I rate the technical support an eight out of ten. Whenever there is something urgent or critical, even though the technical team may take some time to respond, like, around 30 mins, they will respond.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Currently, I use Bitrix24, F5, and Radware.
How was the initial setup?
The solution's initial setup process was easy. For the installation, it takes around five minutes.
One person can do the maintenance since it is not required much. So, it's a one-time solution, and its maintenance is fine. The number of people required for maintenance depends on the clients as well. One or two engineers are fine to serve around a hundred clients. If you have a number of devices, more people are needed for their maintenance because of the patching it requires during regular operations. Only for the maintenance, one engineer's fine. However, for regular operations, we need multiple people.
What about the implementation team?
There is no help needed with the installation part since people can do it themselves. The solution gets deployed on a private cloud and on-premises.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine, considering the features they are providing. If you are an individual user, they'll price the product differently compared to how they price the product that is sold to an organization.
What other advice do I have?
I will recommend A10 Networks Thunder ADC to those requiring a load balancing solution. Overall, I rate the solution a seven out of ten.