Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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Intuitive and ease of use
What do you like best about the product?
It's intuitive and very easy to use
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
What do you dislike about the product?
It would need some adjustments just to make the customer (content creator) experience more efficient such as, being able to change the status of a resource without having to enter the edit or mapping page, to be able to select various resources at once by selecting them and transfer resources created from one environment to another.
What problems is the product solving and how is that benefiting you?
Workday Employee Self Service guidance: resources placed in Workday to foster Employee self service such as managing personal information, Job History...
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
It's a great tool for in-application guidance during work flows and processes.
What do you like best about the product?
Tooltips (independent and sequential) and the ability to link to URLs
What do you dislike about the product?
No flags to indicate the presence of tooltips.
What problems is the product solving and how is that benefiting you?
It helps our users to navigate effectively through buyer workflows on our media buying platform and also the new joiner form on EasyVista, thereby reducing the number of tickets and queries raised.
AppLearn has helped in the adoption of our new financial software
What do you like best about the product?
AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials.
The ability to enhance the support with explanations on some tasks and reports is value added.
The ability to enhance the support with explanations on some tasks and reports is value added.
What do you dislike about the product?
We may have some difficulties to manage properly the new features of AppLearn
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
What problems is the product solving and how is that benefiting you?
AppLearn provides on day to day seamless support to the users by solving the change management issue we might have with a new tool. It is also a reliable workaround for some communication features.
G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
Very User Oriented and Easy to use
What do you like best about the product?
It is a very user-oriented and easy-to-use feature. From an user perspective, it is very well welcomed. The display is very professional and extremely easy to access, having a lot of options for content view, search, etc.
What do you dislike about the product?
Nothing to mention at this point. Keep up the good work and looking forward for feature enhancements.
What problems is the product solving and how is that benefiting you?
Providing content for company users
Very useful tool + highly customer oriented staff = great partnership combo
What do you like best about the product?
The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use.
What do you dislike about the product?
So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made.
What problems is the product solving and how is that benefiting you?
We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips.
Great Experience with AppLearn and the Adopt Team
What do you like best about the product?
The help on-demand with AppLearn was a game-changer when implementing our new LMS system. The Adopt team was a great partner and a pleasure to work with.
What do you dislike about the product?
I think the generation of content and keeping content relevant is the most challenging. It is an on-going effort and does not stop once your system is live.
What problems is the product solving and how is that benefiting you?
We are solving the need for reaching out to a support person, along with minimizing frustration on where to find assistance or guidance when using or LMS system.
Recommendations to others considering the product:
If you are implementing a new system and standing p AppLearn as part of your user community support, consider it a mini-project within your implementation project. Do not underestimate the time for planning.
An excellent tool that helps users navigate through materials and processes with ease
What do you like best about the product?
The team is excellent and accommodating. Applearn keeps adding useful functionalities regularly.
The support team is also swift and helpful.
The support team is also swift and helpful.
What do you dislike about the product?
Allow customer to create their own trails.
What problems is the product solving and how is that benefiting you?
Analytics part
useful for training material! once you've been shown how to create your own it is really simple.
What do you like best about the product?
Smartpages are handy and sequence tooltips
What do you dislike about the product?
sometimes buttons aren't where I'd expect
What problems is the product solving and how is that benefiting you?
creating training for a new system
Recommendations to others considering the product:
support from Applearn is great
it's an useful tool in order to guide user through processes
What do you like best about the product?
I like most useful is the possibilities offered by the trails as well as the smartpages, and especially the latest feature of the linked tooltips
What do you dislike about the product?
If you need to change a trail you need too many steps due to reorder steps,...
What problems is the product solving and how is that benefiting you?
As I said before the main problem solved by applearn is to guide users through processes in a very easy way
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