G2 Review - Nexthink is the best tool I have ever seen in terms of Digital Employee Experience
What do you like best about the product?
Now, it has been upgraded to Nexthink Infinity which has lot many new features and new things to explorer and get data. And Live dashboard is really amazing to view current data take instant decisions
What do you dislike about the product?
In this Nexthink Infinity it has data for 30days. Some organisations takes 90 days or 60days data then remove it from data base
What problems is the product solving and how is that benefiting you?
Software metering which is cruical and money saving features which we use via Nexthink Platform.
Great product for Organization specific Help content in Finance System.
What do you like best about the product?
Applearn has allowed us to have a single source of organisation specfic help content for our Finance system while users are in the Finance System. They do not need to play digital roulette and try various sources such as Intranet, Sharepoint or Moodle to find relevant content.
What do you dislike about the product?
Trails is clunky but the debvelopment of Tooltips vastly improves the user experience.
What problems is the product solving and how is that benefiting you?
Help resources for users of the Finance can be in a variety of different applications e.g. Intranet, sharepoint and it is not clear where a user should go to access them. Having content in Applearn means that while a user is in the Finance System they can access help content without jumping out to another system. From a user experience perspective it ensures we can have a consistent look and feel for help content across all areas of the Finance System.
Nexthink - the IT Multitool
What do you like best about the product?
- excellent client visability
- potential to cover many use cases (self repair mechanics, licence tracking, user interaction)
- drive innovation
- the Agent runs reliable hardly any issues
What do you dislike about the product?
- covering every endpoint with a licence can be costly
- overlaping functions to other established products
- lack of reporting to display impact of measures
What problems is the product solving and how is that benefiting you?
- several self repair mechanism
- IT-Agent triggered skripts on clients to avoid local admin rights
- basic licence monitoring
- client visibility tool for IT-support team
Beyond expectation
What do you like best about the product?
Remote actions in Nexthink was the most useful module and has been widely used in our environment.
What do you dislike about the product?
sometimes the connection of details are missing in the platform.
What problems is the product solving and how is that benefiting you?
Nexthink remote actions are widely used in our environment. It helps to take actions proactively and also provide immediate resolutions within a limited time span.
Highly recommended for enterprise customers but needs to improve performance and pricing
What is our primary use case?
In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.
Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.
In addition of very unique real time views of all devices in a helicopter view.
How has it helped my organization?
improved the endusers experience.
Reduced the number of Service desk tickets
Improved employees productivity
What is most valuable?
Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.
You can solve all the above remotely, automatically and silently.
What needs improvement?
The tool should review & improve its pricing and performance.
It also has to improve the patch management tasks and controls.
Must review the security feature and benefits
For how long have I used the solution?
I have been working with the solution for more than 15 years.
What do I think about the stability of the solution?
I would rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability an eight out of ten.
How are customer service and support?
The product's support is not responsive and flexible. It takes time and depends on your support program.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Different manual and limited tools.
How was the initial setup?
The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks.
What about the implementation team?
Highly skilled vendor team experts
What was our ROI?
I have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use.
Which other solutions did I evaluate?
Different Microsoft tools but could not fulfil the proper enterprise desktop management.
What other advice do I have?
I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Beginner in using it
What do you like best about the product?
Improved my experience,Proactive problem solving and Enhanced security
What do you dislike about the product?
i think till now i didn't found issue on it
What problems is the product solving and how is that benefiting you?
mainly one hardware statistics and software dashboard
End User Alliance
What do you like best about the product?
The connection with End-User, assets control and User Experience enhancement.
What do you dislike about the product?
Lots of functions, missing dashboards and missing data history
What problems is the product solving and how is that benefiting you?
It helps in asset tracking and enhancing user experience and also supports saving IT budgets
Nexthink : very interesting tool for global monitoring
What do you like best about the product?
it allows us to detect anomalies in advance and problems before they become serious.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
What do you dislike about the product?
software metering is not precise enough.
difficult Nxql Langage
upgrade finder version every time we upgrade server version
What problems is the product solving and how is that benefiting you?
Nexthink provides transformative solutions through real-time analytics, instant remediation, automation, and employee feedback on the desktop. Our main mission is to measure in order to improve the Digital Employee Experience.
Nexthink Infinity
What do you like best about the product?
Nexthink is an outstanding product that provides unparalleled visibility into an organisation's endpoint experience. This tool has revolutionised how IT teams approach problem-solving by delivering real-time, contextual data on end-user experience.
What do you dislike about the product?
One feedback from the project team is about the remote actions. The current logic is executed based on the time zone. If it can be executed based on local system time, it will improve the global support model and experience.
What problems is the product solving and how is that benefiting you?
Nexthink help identifies areas for improvement, such as hardware performance, inefficient processes, or security risks. Gaining insights into these areas helps Endpoint support teams make informed decisions about improving IT operations, enhancing security, etc.
My Nexthink Review
What do you like best about the product?
I like best about Nexthink that I can easily see how our clients are doing but also drill deeper into every single one in order to solve issues. Having also some of the features of Nexthink Infinity allows a benchmarking against other companies running the same or similar programs and see how they are doing in comparison. This can quickly aid in removing buggy software from our devices.
Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well. Lately we have also implemented Nexthink Amplify with our ServiceNow helping 2nd Level to get a much quicker overview of the PC's state and target the real problems more effectively.
The much improved Nexthink Library (compared to the on-prem) offers an expansive toolbox and I found quite a lot of very useful components (Dashboards, Remote Actions) easing my administrative tasks considerably.
What do you dislike about the product?
The thing I dislike most (on premises version) is that I must access every single engine in turn if I want to retrieve specific results from e.g. a Remote Action in order to import the data into Excel (via PowerQuery) where I have then to merge the (in our case) 3 result sets into one in Excel.
This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history.
I would very much like a "Component Exchange" where admins around the world can post new or changed Nexthink components (mostly Remote Actions) for others to use (after a 4-6 eyes review process).
What problems is the product solving and how is that benefiting you?
Nexthink helps us find performance issues and also assists in incident solving.
Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box.
