External reviews
355 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A solution that speaks for itself
What do you like best about the product?
Intuitive, gets to the point, allows visibility at multiple levels
What do you dislike about the product?
Few things, the first settings are a bit tedious
What problems is the product solving and how is that benefiting you?
Problems solved: User bad experience, misuse of workstations, user disengagement, unfounded complaints
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Nexthink will be your favorite and smartest product to answer your needs , visible
What do you like best about the product?
Nexthink organized documentation and helpful support
What do you dislike about the product?
Maybe i need more courses on the academy as i miss to be certified from nexthink :)
What problems is the product solving and how is that benefiting you?
One of my usecases Nexthink helped me to know exactly the hardware resources in one click to know if any resources decreased suddenly by some engineers in the sight
Nexthink The digital experience monitoring leader
What do you like best about the product?
I think the most appealing feature that companies need Nexthink for is the fact that Nexthink helps the technical support team to troubleshoot problems much faster depending less on the support team and more on the platform to predict problems beforehand and alert or even take action before it accelerates and turns into an issue ,so increasing productivity hence the number of employees waiting for their issues to be solved will be close to none and the support team can handle the process easily no extra load on their shoulders so the performance will noticeably increase ,adding other metrics such as security to the equation ,watching all coming and outgoing connections and data making sure that there's no fishy connectivity going out or in to your company , and also comparing your total score as a company under categories of performance with other companies worldwide will enhance your view of how your company really doing in the market.
What do you dislike about the product?
as a technical working with Nexthink till now I didn't really find any thing unlikable in Nexthink ,maybe adding more programming languages options like python or c to act module ,maybe that can add more value to the platform.
What problems is the product solving and how is that benefiting you?
problems being solved with Nexthink are always related to performance so I am always using Nexthink to solve a problem like migration to win 10 or making less head on the technical support team by automating the process depending more on the platform .
the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases
the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases
Recommendations to others considering the product:
I highly recommend Nexthink and I think in the near feuture every company will have Nexthink.
Nexthink an Excellent multi discipline tool for End User Experience Monitoring.
What do you like best about the product?
Remote Action and Library Packs are very helpful tools in hand .
What do you dislike about the product?
Engage module need some improvements and Scores.
What problems is the product solving and how is that benefiting you?
Auto remediation, Device Inventory, Root Cause analysis.
Recommendations to others considering the product:
very helpful in Digital transformation
Indispensable tool to get us out of the fog
What do you like best about the product?
Ease of use and quick access to useful data.
What do you dislike about the product?
Libraries are a great help, but are not sufficiently structured. It is difficult to track them properly.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
What problems is the product solving and how is that benefiting you?
essentially to address operational issues in a reactive manner
From support management to experience management
What do you like best about the product?
The amount of data available when deployed in your environment. Once installed, you will find the metrics that fit your needs, whatever your need is.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
What do you dislike about the product?
Complexity with some features implementation that might require the help of experts.
What problems is the product solving and how is that benefiting you?
First and the most important, performance issues are easy to identify and to fix.
Recommendations to others considering the product:
Nexthink is capable to answer many of your needs. Mostly the ones you haven0t identified yet.
Very intuitive to use in establishing digital adoption for the LMS system at Edwards Lifesciences
What do you like best about the product?
Data analytics that AppLearn provides helps us monitor how many users have logged into the system and how long users spend time on page in the system. The split screens are useful in housing our Quick Reference Guides to help with our LMS admins in performing certain tasks. Smart page are useful in bringing awareness to all users on new features that were added into the LMS system.
What do you dislike about the product?
A suggestion for AppLearn to help with end user is the ability to search on how to do something by the end user typing a question and displaying a list of split screens or trials that are clickable in which will take them directly anywhere in the system.
In addition, would like to see data on how many times a QRG has been downloaded from the split screen.
In addition, would like to see data on how many times a QRG has been downloaded from the split screen.
What problems is the product solving and how is that benefiting you?
LMS admins are dependent in using the split screen to help perform their daily task. They can now troubleshoot issues to end users quickly and have more time on working on other tasks.
great reporting and excellent customer support!
What do you like best about the product?
helps our users get help when they need it instead of having to leave what they are working on
What do you dislike about the product?
organization of files in the content cloud
What problems is the product solving and how is that benefiting you?
process / instructions
Applearn customer service is awesome.
What do you like best about the product?
The new way to present the analytics of the tool represents a step up
What do you dislike about the product?
We would like to have more guidance on how other clients are doing in order to engage their employees with the usage of the tool, with the help of applearn.
What problems is the product solving and how is that benefiting you?
Currently, we use applearn to help our employees with simple day to day process
Recommendations to others considering the product:
Make sure to develop training materials and to map the right roles to the applearn solution
Amazing !
What do you like best about the product?
Amazing functionality and brill team from a support perspective
What do you dislike about the product?
Nothing but I would really like to work with Applearn going forward
What problems is the product solving and how is that benefiting you?
We are solving a e-procurement implementation at a global A&D client moving to online learning. We have realized much better learning experiences at home and own pace
showing 331 - 340