We use the solution for compliance and experience scoring.
Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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External reviews are not included in the AWS star rating for the product.
Amplify's Efficient Support and ITSM Integration Appreciated by Users
What do you like best about the product?
Amplify for an easy integration in ITSM
RemoteAction and Campaigns to improve Customer Support
Checklist to get overview information about a device
Device timeline to get detailed informations about a device
RemoteAction and Campaigns to improve Customer Support
Checklist to get overview information about a device
Device timeline to get detailed informations about a device
What do you dislike about the product?
Limitation in access delegations when not giving a full domain view.
Limitation in targeting device lists from AAD machine groups for sending campaigns.
Limitation in targeting device lists from AAD machine groups for sending campaigns.
What problems is the product solving and how is that benefiting you?
Improvement of customer support
Very good tool to investigate users IT experience
What do you like best about the product?
It's easy to use, the user interface is super intuitive and there is a ton of templates for dashboards, remote actions and investigations in their library.
What do you dislike about the product?
Nexthink has it's own Data Language. It's pretty hard to learn.
What problems is the product solving and how is that benefiting you?
It's easy to install or uinstall software on multiple devices. You just create an investigation and afterwards you can (un)install software only for devices found in that investigation. Furthermore you are able to be proacitve when it comes to crashing processes or executables.
Your IT health on the Fingertip
What do you like best about the product?
Fast, reliable info about any device in our business (if its turned on) Dashboards with the needed information Alerts for anything that should be checked
What do you dislike about the product?
It's hard to say that i dislike something about it. It's more like I'm missing something in it, but they are working on it, so I'm quite happy with the product
What problems is the product solving and how is that benefiting you?
Nexthink helps us spot IT issues before they become major problems. It gives us real-time insights into system performance and user experience. This proactive approach has reduced downtime and frustration for everyone, making our IT management more efficient and improving overall productivity.
Assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11
What is our primary use case?
What is most valuable?
The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.
It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.
What needs improvement?
Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.
Nexthink is actively developing artificial intelligence capabilities.
For how long have I used the solution?
I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy and takes a week to complete.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product has a fixed monthly price and service cost, which varies based on the features.
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
If you want to integrate with ServiceNow, for instance, it'll be more work.
Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.
I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Powerful yet complicated product.
What do you like best about the product?
How granular the platform can be and how you are able to dive deep into issues that the platform is tracking.
What do you dislike about the product?
Unless you have advanced knowledge of NQL and or a heavy engineering background you will only utilize 10-20% of what the platform is capable of.
What problems is the product solving and how is that benefiting you?
NexThink helps us see issues that we are having at a very high level then dive down into what specific systems are our worst offenders.
Nexthink is a game changer
What do you like best about the product?
I really like the ability to integrate with Amplify as well as using campaigns. We've been able to remove applications, notify users that they need to reboot, their wi-fi strength is weak and various other things. We've been able to save a lot of time doing manual work.
What do you dislike about the product?
They are constantly improving which is a great thing. However, it sometimes is difficult to keep up with all the changes and updates.
What problems is the product solving and how is that benefiting you?
Communicating with campaigns has been beneficial. Often times we don't get the message across within emails and we are able to target specific users that need to get a particular message rather than emailing a large group. This allows us to target who we want and remove the noise from others.
Nexthink Infinity
What do you like best about the product?
Tons of data from the user/workstation perspective that you can leverage to make your environment run smoother.
What do you dislike about the product?
Sometimes the amount of data can be overwhelming if you don't know where to go with it. Training is a must to help you navigate.
What problems is the product solving and how is that benefiting you?
Monitoring and proactively remediating issues with our end user computing environment. It is also very usefult to leverage during M&A activities to get an idea of the state of the computing environment in the acquired company.
Nexthink, a great tool for analytics and UX management
What do you like best about the product?
Nexthink is a great product for user experience management and analytics. The product support is awesome and it's very easy to use.
What do you dislike about the product?
Monthly relaeases could have been better with fruitful patches.
What problems is the product solving and how is that benefiting you?
Nexthink is trying every way in betterment of user experience monitoring and harnessing the power of Nexthink, administrators' capabilities are increasing solving critical problems related to the monitoring.
Feature-rich EUEM suite with possibilities & challenges
What do you like best about the product?
Powerful technical solutions for insights & remediation combined with user focussed communication abilities. Very responsive to feedback and customer input.
What do you dislike about the product?
Integration with other data/insights & end-point software vendors is difficult. Maturity of the platform (security features still underdeveloped). Fuzzy communication about product roadmap.
What problems is the product solving and how is that benefiting you?
Troubleshooting, performance monitoring, faster problem remediation, proactive problem prevention, change support, user feedback collection, major incident communication.
Digital Experience: combining hard data with user sentiment
What do you like best about the product?
Nexthink is our main tooling when it comes to measure the Digital Experience of our colleagues. What stands out most is that Nexthink combines hard data about endpoint together with user sentiment. It helps us understand what is important for our user and how they experience the products that we provide.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
What do you dislike about the product?
You need quite some knowledge to really get the most out of all the data that Nexthink can provide you.
What problems is the product solving and how is that benefiting you?
The journey from reactive to proactive.
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