Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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Great company to work with
What do you like best about the product?
Applearn provide excellent support, and ADOPT itself is a really user-friendly product
What do you dislike about the product?
There aren't any particular downsides - sometimes ADOPT hasn't immediately worked with the software we are using it on as Applearn hadn't worked with it before, but each time this has happened the support team have worked really fast to resolve any issues we have had.
What problems is the product solving and how is that benefiting you?
We are using ADOPT to develop end-user training of a new software remotely. The at point of need training has allowed us to negotiate training of end-users despite the coronavirus pnademic. Furthermore, the analytics module has allowed us to understand better the end user's needs and to act proactively.
Excellent tool to perform deep analytics of your computing environment and performing remote actions
What do you like best about the product?
Nexthink is my favorite tool to jump to in case somebody is reporting any kind of problem / issue for one user or for multiple users, a tool which can provide you instant report and analytics that if the same issue is occurring for one user or more users are affected. I can instantly create an investigation to give myself a relief that it's not a multi-user issue. Then I can send some remote action to resolve the issue and user donot have to give me any time to login to his machine remotely or physically.
Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized
Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized
What do you dislike about the product?
on some occassions, Nexthink is not able to help like we recenlty faced an intermittent issue with teams which was having some issue in traffic flowing via firewall but that is little hard to check and printing nightmare issues which recently everyone is observing. I hope nexthink can do some tricks on this someday.
What problems is the product solving and how is that benefiting you?
I already explained inthe above columns that I am able to do remote actions without going to user and without taking any time from user, even I can perform analysis that if this is a multi user issue or not.
these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared.
Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side
these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared.
Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side
Excellent & very powerful solution for next decade atleast!!
What do you like best about the product?
Sence module & few OTB ACT scripts also.
What do you dislike about the product?
Unable to relate user issues vs. finding
What problems is the product solving and how is that benefiting you?
Environment strengthing
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
Great tool easy to use
What do you like best about the product?
- Centralizing documents within the same software that is accessible directly from WD is a very good idea. This facilitates access to documentation and avoids leaving the tool to get information in a different software
- Easy to use for end-users
- Several communication formats, split-screen and smart page are really useful
- Easy to use for end-users
- Several communication formats, split-screen and smart page are really useful
What do you dislike about the product?
- In content cloud, it could be helpful if the slip screen on the left side (half at the top, half at the bottom) could be adjustable
- In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist
- It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release?
- In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist
- It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release?
What problems is the product solving and how is that benefiting you?
- Smart pages for news announcement
- Split-screen for document availability
- Trails for some complex processes
- Split-screen for document availability
- Trails for some complex processes
Indispensable
What do you like best about the product?
Really helped during a time when we were 100% remote and training wasn't easy. We now have the full workforce up to speed with our ERP
What do you dislike about the product?
Nothing to mention. The support is great
What problems is the product solving and how is that benefiting you?
When we onboarded newbies remotely it really helped them get up to speed with Salesforce and allowed managers to monitor KPIs closely
YesElf helped us adopt new software faster
What do you like best about the product?
AI features are pretty powerful. Also, like the analytics. But mainly I can see that the journeys is for each user different which is really interesting.
What do you dislike about the product?
Set up took us like 2 weeks, but I gues it is normal.
What problems is the product solving and how is that benefiting you?
After the initial set up, we are really saving a lot of time with new hires.
How we removed PDF manual completely
What do you like best about the product?
The customer support is very responsive. It's easy to use and the implementation was also very very fast.
What do you dislike about the product?
Sometimes there are styling issues, but with the customer support, we also figure it out.
What problems is the product solving and how is that benefiting you?
We are transforming the PDF manual into interactive guidance.
It was great experience working with Nexthink and best tools for IT infra for any organization.
What do you like best about the product?
The best thing about it is great product with awesome features for end users solutions that solve both self service and self heal solutions, the new featuresof remote action help user to solve problems automatically however in another side campaign help user to let them know issue in their system and solve dynamically, one more features IT analytics on nexthink portal helps to understand graphical data, dashboard that really helps managers , it gives redults on your fingertips, and very much helpful in IT infrastructure.
What do you dislike about the product?
Only one thing that it is not generating real time Data for reporting. But in the current version they are providing real time data and that is great.
What problems is the product solving and how is that benefiting you?
I have solved lots of end user issues that decreases volume of tickets of help desk. There were lots of issues related to software,
hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly.
hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly.
Good Analytical tool with vast options
What do you like best about the product?
Nexthink tool captures every event and from that, we can prepare good amount of trends
What do you dislike about the product?
1. Nexthink should support Android devices
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
What problems is the product solving and how is that benefiting you?
1. Devices that are not performing well and their reasons
2. Certain automationw
2. Certain automationw
Insight to user behavior
What do you like best about the product?
in App content without having to leave the product. I also like the analytics and trails feature.
What do you dislike about the product?
Nothing to really dislike. It's unlike other platforms and can be utilized in a number of ways.
What problems is the product solving and how is that benefiting you?
Point in time content delivery and "between" app process breakdowns.
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