Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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useful for training material! once you've been shown how to create your own it is really simple.
What do you like best about the product?
Smartpages are handy and sequence tooltips
What do you dislike about the product?
sometimes buttons aren't where I'd expect
What problems is the product solving and how is that benefiting you?
creating training for a new system
Recommendations to others considering the product:
support from Applearn is great
it's an useful tool in order to guide user through processes
What do you like best about the product?
I like most useful is the possibilities offered by the trails as well as the smartpages, and especially the latest feature of the linked tooltips
What do you dislike about the product?
If you need to change a trail you need too many steps due to reorder steps,...
What problems is the product solving and how is that benefiting you?
As I said before the main problem solved by applearn is to guide users through processes in a very easy way
An useful Tool with promising features but need deep knowledge to use it
What do you like best about the product?
Lots of dashboards can be created to get insights into what is going on in the environment
What do you dislike about the product?
Some of the Remote Actions do not work as it is expected. We have to engage support most of the time
What problems is the product solving and how is that benefiting you?
1. Many of the Remote Actions do not work
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
Nexthink is helping in proactively monitoring the device and application performance issues.
What do you like best about the product?
Nexthink gives data in a fraction of seconds. Easy to configure the dashboards compared to other monitoring tools.
Nexthink remote actions help in resolving the issues efficiently.
Nexthink remote actions help in resolving the issues efficiently.
What do you dislike about the product?
Alerts and Manually configured Categories need to enable in each engine. There is a possibility to forget to allow the alerts if there are many engines in the environment.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
What problems is the product solving and how is that benefiting you?
User login issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
Recommendations to others considering the product:
Nexthink is a proactive monitoring tool. It enables the Service Desk and other technical teams to improve the end-user experience.
The best Automation tool for this generation
What do you like best about the product?
Automation and Campigns are the best part in nexthink which is easy to use and understand. We have ServiceNow integrated with nexthink. I have not used other tools but this one does the job.
What do you dislike about the product?
Limitations in Nexthink such as Services and Metrics and Dashboard customization. Make it more innovative and removing limitation is required for making it better.
What problems is the product solving and how is that benefiting you?
Disk space issues, restart issues, slowness of computers. yes as this saves lot of productive hours of customers. yes we are more productive. yes the dex score seems to have increased.
Satisfied with the product
What do you like best about the product?
The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory.
What do you dislike about the product?
Understanding the whole product can be challenging for a new user as the details are vast.
What problems is the product solving and how is that benefiting you?
Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters.
Great tool for performance monitoring
What do you like best about the product?
The accurate health of end-users machines provided by the application and easy to understand metrics
What do you dislike about the product?
Trending data such as CPU, IO, Memory is not much detailed.
What problems is the product solving and how is that benefiting you?
We are monitoring the end-users machine compliance check and inventory-related issues.
I like to recommend Nexthink to colleagues because it very usefull.
What do you like best about the product?
The real-time data of the device and user to monitor the health of the device and network.
What do you dislike about the product?
It's not displaying or providing the trending data for CPU, Memory, Disk IO, Network.
What problems is the product solving and how is that benefiting you?
It helps to resolve the end user's system health issues.
Working with AppLearn to launch a new CRM
What do you like best about the product?
Working with AppLearn to configure and launch Adopt on our new D365 CRM was a delight. We have professional and fully supported interfaces with all members of our joint team working to deliver Adopt within tight timelines to launch our new CRM. From the PM, to the Technical Team and Content Creators - everyone was mindful of our timelines, worked over and above to meet them while producing high-quality products. The product itself was ideal for our needs and represented excellent value for money against that of the competitors. We will look to use it for further new system launches within our company.
What do you dislike about the product?
The main downside was the over-complicated nature of producing the QRGs. This is not the fault of the team delivering them and their skills in making the products - as we progressed with building and understanding our system it became easier for us to make them ourselves as opposed to quite a long review process involving commenting on pdfs when we'd have been quicker directly editing the first drafts, in PowerPoint ourselves.
What problems is the product solving and how is that benefiting you?
We were solving the need for training on our new system; the benefits were in having a system which could be used whilst using the system and having high-quality content such as the videos and QRGs along with the tooltips which can all easily be customised and edited as required.
Providing in-process support and guidance to our end users through the use of pop-up pages and text
What do you like best about the product?
- Having a visual aid in the places where end-users struggle provides better user engagement and reduced time troubleshooting
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
What do you dislike about the product?
- There are some limitations to where Smart Pages can be configured. You can't really use them on inbox tasks
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
What problems is the product solving and how is that benefiting you?
- Supporting the education of Managers & Recruiters in using their processes efficiently
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
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