Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy and intuitive
What do you like best about the product?
- it offers plenty of options when you want to add content to your system to guide users - this provides flexibility
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
What do you dislike about the product?
- some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users
What problems is the product solving and how is that benefiting you?
We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards.
AppLearn Adopt throughout
What do you like best about the product?
The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week.
The team is very helpful and their reaction time was super quick.
The team is very helpful and their reaction time was super quick.
What do you dislike about the product?
everything works great
found no minuses till now
found no minuses till now
What problems is the product solving and how is that benefiting you?
Train and retrain supporters
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Very User Oriented and Easy to use
What do you like best about the product?
It is a very user-oriented and easy-to-use feature. From an user perspective, it is very well welcomed. The display is very professional and extremely easy to access, having a lot of options for content view, search, etc.
What do you dislike about the product?
Nothing to mention at this point. Keep up the good work and looking forward for feature enhancements.
What problems is the product solving and how is that benefiting you?
Providing content for company users
AppLearn adoption tool
What do you like best about the product?
Applearn have grown its offering over the years we have used them and now have a fairly large offering of various adoption tools that we utilize
What do you dislike about the product?
AppLearn as an organization did at one point not feel very mature with a lot of growth and turn over with meant that account management was tricky for us
What problems is the product solving and how is that benefiting you?
We use AppLearn in certain key areas to assist adoption.
Very useful tool + highly customer oriented staff = great partnership combo
What do you like best about the product?
The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use.
What do you dislike about the product?
So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made.
What problems is the product solving and how is that benefiting you?
We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips.
Great solution to provide guidance in SAP SF
What do you like best about the product?
- user friendly for admins
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
What do you dislike about the product?
- cannot automatically move configuration from test to production environment
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
What problems is the product solving and how is that benefiting you?
Increase the process accuracy for the business.
Provide guidance in the same place where the process is conducted (no need to search in other places)
Provide guidance in the same place where the process is conducted (no need to search in other places)
Great Experience with AppLearn and the Adopt Team
What do you like best about the product?
The help on-demand with AppLearn was a game-changer when implementing our new LMS system. The Adopt team was a great partner and a pleasure to work with.
What do you dislike about the product?
I think the generation of content and keeping content relevant is the most challenging. It is an on-going effort and does not stop once your system is live.
What problems is the product solving and how is that benefiting you?
We are solving the need for reaching out to a support person, along with minimizing frustration on where to find assistance or guidance when using or LMS system.
Recommendations to others considering the product:
If you are implementing a new system and standing p AppLearn as part of your user community support, consider it a mini-project within your implementation project. Do not underestimate the time for planning.
AppLearn has helped assist out sales!
What do you like best about the product?
I find AppLearn is a collaborative program that allows for users to create valuable training. This helps sales answer questions on their own and move onto other work.
What do you dislike about the product?
I wish the platform would allow for additional file types to be uploaded. For example, Excel is not a currently accepted file type. Sometimes these files are interactive so it would be useful to have more options!
What problems is the product solving and how is that benefiting you?
AppLearn has allowed us to train our employees in a quicker, more concise fashion. We no longer get stuck in large email chains with multiple contributors because the answers are directly in front of the users who need them. In a Sales position, this is extremely helpful as it allows Sales to continue on their work day without waiting for a response. This allows more time in the field for actual selling.
Recommendations to others considering the product:
AppLearn is a great tool to assist in your daily work tasks. It keeps work flowing and does not bog us down with unnecessary questions. Specifically, in a sales environment, it allows for account managers to be out in the field working with customers more often, rather than waiting for replies to their questions. The answers are right in front of them. The tool is super user-friendly, and from an admin standpoint, it is quick and easy to upload new content.
powerful yet overwhelming
What do you like best about the product?
The low footprint of the Nexthink agent. It does not take up a lot of resources on the computers. Reporting is also excellent for troubleshooting.
What do you dislike about the product?
The fact that you need a dedicated team to manage the systems and a lot of remote actions need some modifications before running them.
What problems is the product solving and how is that benefiting you?
Issues with windows Onedrive, systems with disk space issues and connection issues with applications.
An excellent tool that helps users navigate through materials and processes with ease
What do you like best about the product?
The team is excellent and accommodating. Applearn keeps adding useful functionalities regularly.
The support team is also swift and helpful.
The support team is also swift and helpful.
What do you dislike about the product?
Allow customer to create their own trails.
What problems is the product solving and how is that benefiting you?
Analytics part
showing 211 - 220