Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Finest Digital Employee Experience
What do you like best about the product?
The user experience and support were great
What do you dislike about the product?
Need more documentation and ease the onboarding process
What problems is the product solving and how is that benefiting you?
It greatly helped during the WFH cases, where Digital Employee Experience was crucial and also helped in Employee Experience Management
Great Supplemental Tool for HCM Adoption, Navigation, and Continuing Education
What do you like best about the product?
When we launched Workday, we had converted from a legacy HCM on an expedited timeline AND brought multiple divisions together in one tenant for the first time, which is a lot for end users to navigate. AppLearn gave us peace of mind that educational resources would be available in the right places to guide users and ease the administrative burden on our overtaxed support teams. Tooltips and smartpages are easy to set up and maintain, making keeping up with patch releases a breeze.
What do you dislike about the product?
Tooltips are organized by most recently edited; it would be nice if they could be grouped by a tag or into folders for sequences. Publishing something to a targeted group also means it's not viewable by admins in the Production tenant; testing new designs requires publishing to a restricted group and taking screencasts for the end user, then having them verify once published in Production.
What problems is the product solving and how is that benefiting you?
AppLearn allows targeted delivery of QRGs, which is especially helpful with so many separate entities sharing an HCM tenant for the first time. We also use it to announce new features and organizational processes like merit and performance cycles and open enrollment.
Great tool that has improved the user experience of our finance system!
What do you like best about the product?
We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them.
What do you dislike about the product?
Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc
What problems is the product solving and how is that benefiting you?
Users can see all the traning material in one place and smart page for announcements has really benefitted us
Intuitive and ease of use
What do you like best about the product?
It's intuitive and very easy to use
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
What do you dislike about the product?
It would need some adjustments just to make the customer (content creator) experience more efficient such as, being able to change the status of a resource without having to enter the edit or mapping page, to be able to select various resources at once by selecting them and transfer resources created from one environment to another.
What problems is the product solving and how is that benefiting you?
Workday Employee Self Service guidance: resources placed in Workday to foster Employee self service such as managing personal information, Job History...
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
Powerful time saving tool!
What do you like best about the product?
The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised.
What do you dislike about the product?
Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none!
What problems is the product solving and how is that benefiting you?
In-tool communication with end-users, providing notifications of events, tasks, and guidance. The field-level guidance for signposting bitesize pieces of information is a great feature. We love the support ticket deflection by providing guidance inside the application, and it has improved end-user experience and efficiency in-app. Great product and team!
It's a great tool for in-application guidance during work flows and processes.
What do you like best about the product?
Tooltips (independent and sequential) and the ability to link to URLs
What do you dislike about the product?
No flags to indicate the presence of tooltips.
What problems is the product solving and how is that benefiting you?
It helps our users to navigate effectively through buyer workflows on our media buying platform and also the new joiner form on EasyVista, thereby reducing the number of tickets and queries raised.
AppLearn has helped in the adoption of our new financial software
What do you like best about the product?
AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials.
The ability to enhance the support with explanations on some tasks and reports is value added.
The ability to enhance the support with explanations on some tasks and reports is value added.
What do you dislike about the product?
We may have some difficulties to manage properly the new features of AppLearn
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
What problems is the product solving and how is that benefiting you?
AppLearn provides on day to day seamless support to the users by solving the change management issue we might have with a new tool. It is also a reliable workaround for some communication features.
AppLearn has helped users learn processes and navigate new environments on their own.
What do you like best about the product?
AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments.
What do you dislike about the product?
With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly.
What problems is the product solving and how is that benefiting you?
AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases.
G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
showing 201 - 210