Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Nexthink is a fantastic product for those interested in user experience
What do you like best about the product?
They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid.
What do you dislike about the product?
I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone.
What problems is the product solving and how is that benefiting you?
Nexthink addresses the challenge of understanding and managing the end-user experience across our organization. It provides visibility into our devices, applications, and networks from the uer's perspective enabling us to become proactive in so that met may detect, diagnose, and remediation issues before they become pervasive and impact productivity.
Invaluable insights and trend analysis
What do you like best about the product?
Nexthink provides a comprehensive platform which enables you to monitor, analyse, optimisn.e and resolve operational issues. The platform allows you to collect real-time insights from without your organisation, make data-enabled decision making and provide a more seamless approach to your end-users. It allows you to streamline processes, enahance productivity and improve users satisfactio
What do you dislike about the product?
Learning the system can take time and some of the knowledge available is not granular enough. The NQL Data Model can be difficult to understand and implement.
What problems is the product solving and how is that benefiting you?
The real-time data analysis is enabling my organisation to make decision-lead operational choices. This has has been critical to a few projects and saved copious amouts of time. We are also using it for application lifecycle, understanding our estate and how device management is not what we thought it was.
Nexthink provides so much data we didn't have
What do you like best about the product?
A lot of details data and insights. Remote Action to fix issue or proactively avoid issue
What do you dislike about the product?
Interaction with end users can be improved such as allowing user to retrieve missed campaign or put in some robustness to detect that user is ready to receive campaign before show it (instead of failed due to user not there). Need more options to schedule remote action (such as allow schedule base on device's local time so that we can deal with world wide users)
What problems is the product solving and how is that benefiting you?
Lots of out-of-the-box scripts we can use. Nice dashboard and lots ot data
Our Journey
What do you like best about the product?
We have been on our journey goingon 1 year since this implimenation we have managed > 95K endpoints (Windows, Mac, VDI), targeting them with over 47 remote actions, 70 Applications with performance measurements, 22 software packages tracked via software metering, and 5 published campaign. we have already seen measurable reduction of helpdesk tickets.
What do you dislike about the product?
One update I would like to see in the future is more scheduling options in the remote actions that include a maintnace window.
What problems is the product solving and how is that benefiting you?
One of our latest issues we have tackled was Teams versioning clean up in our environment, With nexthink we were able to have a more targeted approach vs. targeting the whole envoronment.
Nexthink Data - Power and Opportunity
What do you like best about the product?
Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none.
What do you dislike about the product?
The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available.
What problems is the product solving and how is that benefiting you?
Currently we have a vast array of self heal, on-demand, and API called automations that provide quick easy solutions to issues detected by nexthink, used by technicians to cut down time to resolve, and called through utterances through our chatbot. Additionally, we used Nexthink to monitor our environment for issues, help scope enterprise issues and guard the resources of our machines through constant agent monitor built into our change process and continouing state operations.
With Nexthink, we boost productivity and reduce IT issues effortlessly.
What do you like best about the product?
Proactively resolving IT issues with detailed insights.
What do you dislike about the product?
I haven't encountered any notable issues with Nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink solves several key problems including: it issue detection, user experience insights, proactive monitoring which collectively enhance productivity, reduce downtine and improve user satisfaction.
Great Product, always improving.
What do you like best about the product?
The product provide great insights and is always improving based on feedback and ideas from customers.
What do you dislike about the product?
That you cant import or drag and drop a spreadsheet for an investigation.
What problems is the product solving and how is that benefiting you?
proactive remediating of regular issues. Application experience insights.
Transformative Analytics for End User Experience
What do you like best about the product?
Nexthink offers unprecedented visibility into our IT environment, allowing us to proactively address issues before they impact the end-user experience. Its real-time data analysis and insights significantly enhance our ability to optimize and improve the digital experience.
What do you dislike about the product?
While Nexthink provides numerous valuable insights, the transformation into an action plan can be somewhat complex
What problems is the product solving and how is that benefiting you?
Providing deep insights into the digital employee experience, allowing us to make data-driven decisions for improvement.thus increasing productivity and reducing downtime.
Nexthink Infinity Review
What do you like best about the product?
We can see a lot of data for our end-users, relating to their Tech experience, including app crashes, hangs, login times, etc. It is allowing us to identify issues and proactively address them, ahead of user calls to the service desk. We also use the Campaign component, to gather end-user feedback.
What do you dislike about the product?
Some of the metrics need tuning, to suit our environment, and some reports can be misleading, at odds with the actual end-user experience.
What problems is the product solving and how is that benefiting you?
We can identify issues our end-users have, to build up a picture of the key issues to tackle, and knowing who the end-users are. From this we can setup proactive alerting and investigations/fixes.
Personal communication if the digital age
What do you like best about the product?
Nexthink is intentionally building a link to keep personal communication channels opened.
What do you dislike about the product?
Possibility of search and organize existing actions in library.
What problems is the product solving and how is that benefiting you?
Collectiong information about remote devices and user experience.
showing 11 - 20