Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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Good product. Helps to investigate issues on network area
What do you like best about the product?
- Fast investigation on large scale with Finder
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
What do you dislike about the product?
- Doesn't catch a computer reboot when "fast boot" option in enabled on Windows10
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
What problems is the product solving and how is that benefiting you?
- Issues on end user computers
- Issues on IT services
- Issues on IT services
A great solution but that needs a dedicated team
What do you like best about the product?
Dashboards: compliance and performance.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
What do you dislike about the product?
Deployment is not as easy as expected.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
What problems is the product solving and how is that benefiting you?
I'm solving compliance and performance issues on computers.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
Recommendations to others considering the product:
As stated in the review title, it's a great tool but you need to have a team in place to manage it properly.
A simple tool to help your organization
What do you like best about the product?
Ease of use, for both Admins and end-user. And powerful analytics tool.
What do you dislike about the product?
Some bulk management in the admin side would be an improvement.
What problems is the product solving and how is that benefiting you?
Help end-users with different tasks in our Cornerstone system. Especially helpful with more complex tasks, like performance review.
Easy and convenient
What do you like best about the product?
Having control over our content is important. New functionality is added regularly, so this let's us adjust editing and publishing of support materials as we need.
What do you dislike about the product?
You could remove the requirement to re-publish when a document is being replaced. That's the only thing I can think of that seems unnecessary.
What problems is the product solving and how is that benefiting you?
New systems, especially where online services have previously been done off-line is always difficult for people as the change affects them at different times. The fact that the in-system help is always there whenever people access the system is a huge benefit. It has definitely allowed us to cut down on repetitive training events.
Recommendations to others considering the product:
Definitely a great way of keeping training and assistance materials where you need them. The additional website 'library' of our materials, which is access out-of-system, has been enormously useful in promoting the in-system content to staff.
Nexthink
What do you like best about the product?
Nexthink is very easy to use. I always get an immediate reponse.
What do you dislike about the product?
I didn’t like that I wasn’t able to get a free trial.
What problems is the product solving and how is that benefiting you?
Being able to solve my IT problems on my own.
Nexthink
What do you like best about the product?
I like that it is all online and I do not have to wait for someone to come help fix my problems. I always have an immediate response!
What do you dislike about the product?
I think that a free trial would have been nice.
What problems is the product solving and how is that benefiting you?
I am solving my IT problems which Nexthink has been great!
Excellent product
What do you like best about the product?
The dashboard that allows people to manage IT Visability in a sophisticated and detail-oriented way. This allows an IT Admin to showcase the product in a detailed way.
What do you dislike about the product?
I cannot think of anything bad about this product.
What problems is the product solving and how is that benefiting you?
I am able to showcase and manage IT Visibilty very easily and this way, the apps dashboard looks very detail-oriented.
Recommendations to others considering the product:
I would definitey use this product!
Nexthink makes support easier
What do you like best about the product?
Nexthink takes IT support to the next level by providing an in-depth look at a system, providing valuable information to support analysts
What do you dislike about the product?
Accessing the portal can be slow and unfriendly interface
What problems is the product solving and how is that benefiting you?
Diagnosing IT problems quickly and being proactive in support. Using Nexthink we have been able to increase our first call resolution by providing faster, more accurate support
Proactive Incident Resolution
What do you like best about the product?
Easy to integrate and great visualization
What do you dislike about the product?
incident connector cannot pull up Mac os systems
What problems is the product solving and how is that benefiting you?
proactive issue detection and resolution which reduces the calls to SD by 30 %
All you want to see and more
What do you like best about the product?
The amount and detail of information that can be gathered and validated through NexThink
What do you dislike about the product?
The NexThink client does not support linux environments, only windows can be monitored
What problems is the product solving and how is that benefiting you?
Faster incident resolution through increased insights and event alerting
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