Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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Very pleasant people to deal with and a great product
What do you like best about the product?
The product and the support service in general
What do you dislike about the product?
Unfamiliarity with new system they deal with that occasionally cause unexpected results
What problems is the product solving and how is that benefiting you?
Mapping to a new system without any issues. Once resolved, they have been addressed going forward.
Speeding up the onboarding process and decreasing support requests
What do you like best about the product?
• Despite we are still in the evaluation phase YesElf persuaded me it can provide efficient training without personal sessions which is very important in today’s COVID times.
• I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time.
• I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time.
What do you dislike about the product?
So far nothing about the solution. We should have set up out user groups (AD) differently with the distribution.
What problems is the product solving and how is that benefiting you?
Our objectives are:
• Get the new team members on board with ease.
• Gain employee productivity efficiency and engagement
• Improve application adoption and activity time
• Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours)
• Decrease support demand from novices towards application usage.
• Support independence for new people due to a very often remote approach (COVID)
• Get the new team members on board with ease.
• Gain employee productivity efficiency and engagement
• Improve application adoption and activity time
• Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours)
• Decrease support demand from novices towards application usage.
• Support independence for new people due to a very often remote approach (COVID)
Nexthink is an amazing tool.
What do you like best about the product?
Real-time issue analysis, user interaction
What do you dislike about the product?
Would like integration with Landesk/SCCM
What problems is the product solving and how is that benefiting you?
We've proactively solved server outages before they were escalated into bigger issues. We're analyzing our network speeds at different sites to improve our network hardware configuration. When users started working form home during the pandemic, we used Nexthink to help address remote user issues that would have previously only been able to fix by them being at an office location. Using Engage, we've reached over 30k users in a matter of minutes rather than depending on emails to get user responses. Benefits include quicker time to resolution for incidents, overall reduction in ticket counts since some issues are fixed before the user opens a ticket, and lower cost of ownership of licensed software since now we have the ability to remove and redistribute software based on usage.
A Valuable Component for Modern Endpoint Management
What do you like best about the product?
Of all endpoint monitoring solutions that attempt to gather and analyze data from endpoints on an enterprise scale, Nexthink has done the best job of this so far. It's best feature is simple; with minimal effort, I am able to collect valuable insight from our endpoints to find performance trends, confirm reported issues, create and deploy automated tasks, and engage users. The provided templates and thorough documentation, take the guesswork out of managing this product, which saves me time and creates a highly scalable solution.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
What do you dislike about the product?
What I fell could be a vast area of improvement would be to add the ability to create investigations or reports with mixed sources. While we can create investigations that tell us what devices have x or y packages installed and then drill down, it would be helpful to have the ability to create a report that lists both the device names and package names in the same table. For example, we may want to create a report that lists the device name, other associated device attributes, AND what version of Google Chrome (any version) that device has installed. Currently, we'd have to look to look this up by the application version, create a report of devices with that version installed, and then combine those reports in Excel, which creates a manual process for an otherwise greatly automated solution.
What problems is the product solving and how is that benefiting you?
1. Obtaining proven and realtime data to determine and drive decisions behind software and hardware implementations.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
NEXTHINK - HL
What do you like best about the product?
Quality Score and Experience Level Agrement
What do you dislike about the product?
Complexity / To much possibility (Security, Asset/ Support /Quality ... )
What problems is the product solving and how is that benefiting you?
best support with more usefull infirmations
Simplifies users and administration work at all times
What do you like best about the product?
Nexthink act is very helpful and saves time in solving problems automatically without interruption
What do you dislike about the product?
Nexthink installation on premise and configuration
What problems is the product solving and how is that benefiting you?
Network problems,
Application problems and web problems
Application problems and web problems
Reality of user experience
What do you like best about the product?
This solution is easy to deploy with immediate results
What do you dislike about the product?
You need to be often connecter to be on top to exploit solution
What problems is the product solving and how is that benefiting you?
Several problem : easy to see some alerts on one part of all laptops for example
Great product for improving the end user IT experience.
What do you like best about the product?
Real time monitoring and remediation with script on device
Detailed overview on "what's going on" each single device
Make your own overview of devices infrastructure, web dashboards customizations
Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with
Event and inventory data correlation and in detail investigations
User interaction via pop-up and following remediation
Product support when support case is raised - always swift and helpful, very professional services.
Detailed overview on "what's going on" each single device
Make your own overview of devices infrastructure, web dashboards customizations
Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with
Event and inventory data correlation and in detail investigations
User interaction via pop-up and following remediation
Product support when support case is raised - always swift and helpful, very professional services.
What do you dislike about the product?
In-depth configuration and usage like possible in SCCM (specific time execution, PSH module to completely work with DB etc.)
Full customization of platform - appliance system with limited configuration.
Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still)
Full customization of platform - appliance system with limited configuration.
Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still)
What problems is the product solving and how is that benefiting you?
As service provider, wide are of SD related work, devices and infra fixing
Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc.
Reporting for customers with environment findings, recommendations and possible improvements
Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc.
Reporting for customers with environment findings, recommendations and possible improvements
Recommendations to others considering the product:
As infra admin with Windows Server and SCCM background, Nexthink is easy to implement and setup.
I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines.
I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines.
Great experience with the product.
What do you like best about the product?
Product capabilities, new features and customer voice.
What do you dislike about the product?
Technical skills or requirements to implement some new features.
What problems is the product solving and how is that benefiting you?
Solve users daily problems, improve IT services.
Some experience in monitoring software and this is a good choice
What do you like best about the product?
Web interface, connections status on desktop and server and graphics monitoring, request.
What do you dislike about the product?
Network Graphic Monitoring have a lot of lag, need a strong computer....
What problems is the product solving and how is that benefiting you?
Desktop Free Space, Last Boot, Battery Health, Connections failed, Update...
Recommendations to others considering the product:
Yes
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