Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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Very effective and would highly recommend it
What do you like best about the product?
Remote actions and Campaign feature which reduces the manual efforts
What do you dislike about the product?
Integration with ITSM tool is complicated or not clear
What problems is the product solving and how is that benefiting you?
Broadcasting messages, Device Performance issues
Nexthink helps in proactive monitoring and providing solutions by identifying the root cause.
What do you like best about the product?
It has option to drill down to identify the root cause for any issue. It gives real time data.
What do you dislike about the product?
We can identify the issues but to implement the solution have to depend on different team.
What problems is the product solving and how is that benefiting you?
BSOD issues, crash issues, High CPU utilization etc.
Innovative proactive Monitoring and Analysis Tool
What do you like best about the product?
-It shows indepth activites of devices including executions, number of connections.
-We can analyse and get the hint of an issues before creating a huge impact on infrastructure or End User's systems.
-We can fetch users/Computers details from Nexthink including there OS, hardware configuration.
-We can check what application has installed and at what time the installation happened.
-To create dashboards, Metrics, Categories, Service is very easy process or task.
-We can analyse and get the hint of an issues before creating a huge impact on infrastructure or End User's systems.
-We can fetch users/Computers details from Nexthink including there OS, hardware configuration.
-We can check what application has installed and at what time the installation happened.
-To create dashboards, Metrics, Categories, Service is very easy process or task.
What do you dislike about the product?
-Sometimes Nexthink Finder gets crashed while creating categories or metrics.
-Aprt from that nexthink is and handy tool
-Aprt from that nexthink is and handy tool
What problems is the product solving and how is that benefiting you?
-Extended logon Duration which improved logon time of users
-Failed connections
-Application crashes
-Working to improve network response time
-Failed connections
-Application crashes
-Working to improve network response time
Great addition to SAP SuccessFactors for user enhancement and insights
What do you like best about the product?
Tool Tips and the new analytics insights
What do you dislike about the product?
Cant set end dates to smart pages so have to manually deactivate them
What problems is the product solving and how is that benefiting you?
Supports HR in completing actions correctly by using wilbur help as its easy to find and the user can access materials easily without going off page which encourages uptake
We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectivness of comms and training - and identify potential holes in our processes
We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectivness of comms and training - and identify potential holes in our processes
Ita great end user experience monitoring tool but would like to work on limitations.
What do you like best about the product?
Compaign and Remote action. Network monitoring also
What do you dislike about the product?
It didnt monitor registry.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
What problems is the product solving and how is that benefiting you?
Improved end user experience interms of automated solutions.
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Recommendations to others considering the product:
nothing
AppLearn has helped our end users navigate Workday and understand how to complete business processes
What do you like best about the product?
The ability to give as much support to our end users in a variety of different ways in order to help them navigate Workday and complete the business processes accurately and swiftly.
What do you dislike about the product?
We had some small config issues at first
What problems is the product solving and how is that benefiting you?
Better end user experience.
Increased adoption
reduction of errors
quicker end to end process times
Increased adoption
reduction of errors
quicker end to end process times
Nexthink implementation and support for JLP customer
What do you like best about the product?
● DEX scoring and ability to baseline and measure end user experience
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
What do you dislike about the product?
Custom reporting needs to be improved in the dashboard.
What problems is the product solving and how is that benefiting you?
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
Nextgen User Experience
What do you like best about the product?
Alignment of the Nexthink with customer goals & successful collaboration with partners!!! The team is a bunch of committed professionals who are very enthusiastic & systematic in their solution approach.
What do you dislike about the product?
Nothing that i can think of at the moment.
What problems is the product solving and how is that benefiting you?
Digital user experience is the buzzword. We have been driving self-healing automation, Employee engagement & information probing automation. There were signifacnt benefits which were achived, I'm listing down a few of them
Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function.
Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May
Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function.
Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May
A new experience with NexThink
What do you like best about the product?
The capability of NexThink to collect information from endpoints and displaying the same which anybody can understand, especially on the DEX Score and the pointers behind it. Also the reporting feature and campaigns are very useful to the technical as well as the management team.
What do you dislike about the product?
One point I have a concern is the requirement for downloading NexThink Finder and getting it installed. This will become a struggle, especially when working on Virtual Desktops.
What problems is the product solving and how is that benefiting you?
We have almost 20 points noted from the baselining and DEX score, with Slow boot time being the top on the list and usage of various IM (Teams and Skype ) . Actions are taken to resolve all the 20, along with customer approval and support.
True Live Experience Review as Service Provider
What do you like best about the product?
Being able to manage and resolve complicated issues in simple way. Easy to understand Root causes and easy to devlop and deploy solutions.
What do you dislike about the product?
Sometimes there is mismatch in data from other tools.
What problems is the product solving and how is that benefiting you?
Mainly what kind of tickets we facing from users and Memory/CPU usage, Performance issues being the common issue to resolve.
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