Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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Satisfied with the product
What do you like best about the product?
The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory.
What do you dislike about the product?
Understanding the whole product can be challenging for a new user as the details are vast.
What problems is the product solving and how is that benefiting you?
Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters.
I like to recommend Nexthink to colleagues because it very usefull.
What do you like best about the product?
The real-time data of the device and user to monitor the health of the device and network.
What do you dislike about the product?
It's not displaying or providing the trending data for CPU, Memory, Disk IO, Network.
What problems is the product solving and how is that benefiting you?
It helps to resolve the end user's system health issues.
Working with AppLearn to launch a new CRM
What do you like best about the product?
Working with AppLearn to configure and launch Adopt on our new D365 CRM was a delight. We have professional and fully supported interfaces with all members of our joint team working to deliver Adopt within tight timelines to launch our new CRM. From the PM, to the Technical Team and Content Creators - everyone was mindful of our timelines, worked over and above to meet them while producing high-quality products. The product itself was ideal for our needs and represented excellent value for money against that of the competitors. We will look to use it for further new system launches within our company.
What do you dislike about the product?
The main downside was the over-complicated nature of producing the QRGs. This is not the fault of the team delivering them and their skills in making the products - as we progressed with building and understanding our system it became easier for us to make them ourselves as opposed to quite a long review process involving commenting on pdfs when we'd have been quicker directly editing the first drafts, in PowerPoint ourselves.
What problems is the product solving and how is that benefiting you?
We were solving the need for training on our new system; the benefits were in having a system which could be used whilst using the system and having high-quality content such as the videos and QRGs along with the tooltips which can all easily be customised and edited as required.
Providing in-process support and guidance to our end users through the use of pop-up pages and text
What do you like best about the product?
- Having a visual aid in the places where end-users struggle provides better user engagement and reduced time troubleshooting
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
What do you dislike about the product?
- There are some limitations to where Smart Pages can be configured. You can't really use them on inbox tasks
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
What problems is the product solving and how is that benefiting you?
- Supporting the education of Managers & Recruiters in using their processes efficiently
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
Great company to work with
What do you like best about the product?
Applearn provide excellent support, and ADOPT itself is a really user-friendly product
What do you dislike about the product?
There aren't any particular downsides - sometimes ADOPT hasn't immediately worked with the software we are using it on as Applearn hadn't worked with it before, but each time this has happened the support team have worked really fast to resolve any issues we have had.
What problems is the product solving and how is that benefiting you?
We are using ADOPT to develop end-user training of a new software remotely. The at point of need training has allowed us to negotiate training of end-users despite the coronavirus pnademic. Furthermore, the analytics module has allowed us to understand better the end user's needs and to act proactively.
Excellent & very powerful solution for next decade atleast!!
What do you like best about the product?
Sence module & few OTB ACT scripts also.
What do you dislike about the product?
Unable to relate user issues vs. finding
What problems is the product solving and how is that benefiting you?
Environment strengthing
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
Great tool easy to use
What do you like best about the product?
- Centralizing documents within the same software that is accessible directly from WD is a very good idea. This facilitates access to documentation and avoids leaving the tool to get information in a different software
- Easy to use for end-users
- Several communication formats, split-screen and smart page are really useful
- Easy to use for end-users
- Several communication formats, split-screen and smart page are really useful
What do you dislike about the product?
- In content cloud, it could be helpful if the slip screen on the left side (half at the top, half at the bottom) could be adjustable
- In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist
- It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release?
- In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist
- It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release?
What problems is the product solving and how is that benefiting you?
- Smart pages for news announcement
- Split-screen for document availability
- Trails for some complex processes
- Split-screen for document availability
- Trails for some complex processes
Indispensable
What do you like best about the product?
Really helped during a time when we were 100% remote and training wasn't easy. We now have the full workforce up to speed with our ERP
What do you dislike about the product?
Nothing to mention. The support is great
What problems is the product solving and how is that benefiting you?
When we onboarded newbies remotely it really helped them get up to speed with Salesforce and allowed managers to monitor KPIs closely
How we removed PDF manual completely
What do you like best about the product?
The customer support is very responsive. It's easy to use and the implementation was also very very fast.
What do you dislike about the product?
Sometimes there are styling issues, but with the customer support, we also figure it out.
What problems is the product solving and how is that benefiting you?
We are transforming the PDF manual into interactive guidance.
Good Analytical tool with vast options
What do you like best about the product?
Nexthink tool captures every event and from that, we can prepare good amount of trends
What do you dislike about the product?
1. Nexthink should support Android devices
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
What problems is the product solving and how is that benefiting you?
1. Devices that are not performing well and their reasons
2. Certain automationw
2. Certain automationw
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