Help Scout
Help ScoutReviews from AWS customer
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Help scout review
What do you like best about the product?
I like that help scount is so easy to use and send emails to colleges
What do you dislike about the product?
it loses connection sometimes and i wish it didnt have connection issues
What problems is the product solving and how is that benefiting you?
helps me with daily work issues
Used Helpscount as Helpdesk specialist
What do you like best about the product?
The ability to look up past cases by keywords, reply to customers by aggregating past replies and easily track incoming issues.
What do you dislike about the product?
Nothing at this time, at least. I am sure there are shortcomings.
What problems is the product solving and how is that benefiting you?
Tracking customer issues, replying with the best and most current available information.
Not as expansive as I’d like
What do you like best about the product?
I would say I love the clean cut look of its system
What do you dislike about the product?
It needs more features. Phones, AI agents
What problems is the product solving and how is that benefiting you?
Contacting clients efficiently
Help Scout, the Essential Customer Support Platform
What do you like best about the product?
It is user-friendly, very efficient, and reliable. Allows easy integrations with other systems. Ease of interaction with customers from the support side.
What do you dislike about the product?
I can't think of any at this time. I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Solving problems related to customer support and communication, specifically by providing a unified platform for managing customer interactions across various channels. This platform streamlines support operations, enhances customer experience, and enables collaboration among customer-facing teams.
One of the best support portal I ever used
What do you like best about the product?
mail delivery was the faster like google mail. their documentation and blogs are super friendly.
What do you dislike about the product?
not open source and can't modify features from subscribers end. can't add large size of attachment file.
What problems is the product solving and how is that benefiting you?
can manage thousands customer in one dashboard.
Using Helpscout since 2015
What do you like best about the product?
Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience.
What do you dislike about the product?
It's a little on the expensive side for us but the value is there - we just carefully watch the number of seats we need month to month.
What problems is the product solving and how is that benefiting you?
Helpscout keeps our support operations streamline - we manage 200-300 support tickets a week across 5 support team members.
Clear and intuitive platform for managing multiple inboxes within the team
What do you like best about the product?
I use this tool daily to manage our company’s integrated Google inboxes. The clean, well-organized interface keeps distractions to a minimum, making it easy to focus on each task efficiently.
They also offer a weekly newsletter on customer support, which is always an enjoyable read!
They also offer a weekly newsletter on customer support, which is always an enjoyable read!
What do you dislike about the product?
The spam folder sometimes indicates active messages, but when opened, it appears empty. This makes me worry that important emails might be missed.
What problems is the product solving and how is that benefiting you?
I use this tool on a daily basis to keep track of incoming messages and it is great to make sure I don’t miss any client inquiries. It’s also great for teamwork as it enables multiple people handle communications at the same time, so there’s no risk of sending duplicate emails. Overall, it really helps me stay organized and on top of things in my role as a support representative.
Clear interface, multi-featured, good API, and unparalleled amazing support
What do you like best about the product?
The customer support is over-the-top, amazing, above-and-beyond helpful. These are not clichés, they should be taken literally. Turing's Craft has used HelpScout for years, but now we are transitioning from a for-profit company with a fee-based service to a non-profit that will be funded by grants. Until we get the grants, we had to drop the HelpScout service-- and even though we were dropping them, they gave us tremendous help in ways that they were totally not obliged to do. So that is a real measure, don't you think? Going out of your way to help a customer that is leaving. And this has been consistent with their approach through the many years we've used them. OK that's the customer support-- the rest is all good but you can see that through their demos and trials.
What do you dislike about the product?
Absolutely nothing, that is there is nothing that I dislike about their service. Sorry. I should be able to think of something. But I can't.
What problems is the product solving and how is that benefiting you?
Any and all support requests went through HelpScout. The API allowed logged-in customers to seek help and along with their words we would get all sorts of details their account, their usage and their situation which made resolution of problems very quick. And of course they could fill in a help-form outside our app. Everything was smooth, the interface made it easy to categorize and classify requests and manage who in the company would field them.
Very simple & user friendly communication tool
What do you like best about the product?
I like that it's very simple to use. Nothing too complicated. Like what you need is what you'll get. Some customer support communication tools/software have a lot of features that we rarely use in our day to day job. And most of them, are just all over the interface which can be too overwhelming for new users. But Help Scout is not one of these tools. It's just very easy to the eyes and not too overwhelming. You just see your inbox - and the different email categories (unassigned, mine, drafts, etc.). The design is so simple and clean.
What do you dislike about the product?
Nothing. I just love how very straightforward it is and just serve its very purpose.
What problems is the product solving and how is that benefiting you?
The ease of use. I believe that in my profession as a support specialist, it's a big help that the tools we use to communicate with our customers are very easy to understand and use. It shouldn't be too complicated and should be true to its purpose. Since Help Scout is very easy to use and the design is very clean, straightforward and very functional, it really helped me to do my day to day tasks with ease.
Easy tracking of multiple tickets
What do you like best about the product?
Live chat option reduces the client query TAT
What do you dislike about the product?
Cannot download CSV file after filtering the emails with tags
What problems is the product solving and how is that benefiting you?
Helps in managing all tickets in a streamlined manner.
Can view the analytics of monthly chats/emails/calls done.
Smooth coordination between team.
Can view the analytics of monthly chats/emails/calls done.
Smooth coordination between team.
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