Dynatrace is a strategic application performance monitoring tool. We use it for every use case related to monitoring applications. We use the SaaS solution to monitor on-premises.

We also use Dynatrace for monitoring third-party applications and our own applications.

Dynatrace has the most features compared to other products we looked at. However, the best thing, in my opinion, is the support from the Dynatrace team. They provide a success manager and a team of engineers who are quick to answer questions and provide help. They even assign architects and engineers to ensure our productivity with the tool.

Dynatrace is a complicated tool that requires time and investment to fully understand. It's not something you can simply turn on and use. You need a dedicated team to use it.

So, the only challenge is that it's an extensive tool that requires a significant amount of time to learn.

Moreover, Dynatrace delivers new functionality every month. They have a space on their website where you can request new features, and they actively monitor it. They provide feedback and ask questions about the requested features. Suddenly, those features appear in the product. Dynatrace is really good at incorporating user suggestions. So, there's nothing that I want to add that they haven't already considered.

I've been using Dynatrace for about three to four years. We are using the latest version since it's a SaaS solution. It's always up to date.

Dynatrace has been very stable without any issues. I would rate the stability a solid ten.

Dynatrace is massively scalable. I would rate the scalability a ten out of ten.

We have around 200 users using this solution in our organization.

The support has been exceptional.

The initial setup is actually really easy to install. It's a quick process. You can turn it on and load the SaaS Dynatrace solution in just five minutes.

However, there is additional configuration and tweaking that may take years to optimize fully. The interface configuration is not easy; given the tool's complexity, it requires time to become familiar with it.

There is maintenance involved. Dynatrace releases patches every two to four weeks. The only painful part there is the agents we run on-prem and on our servers, it needs the agent the application needs to restart.

So, sometimes you delay the update to minimize disruption but the patches are sent to us every month.

Dynatrace is expensive, but it offers good value for the money. I would rate the pricing a seven out of ten, with one being cheap, and ten being expensive. It is not cheap; it could always be cheaper.

The license has recently changed to a yearly subscription model. So, it's an annual subscription. We pay even more to have an engineer as part of our team for two days a week. It incurs an additional cost.

I would say to go for it. You won't regret it. Dynatrace has been an awesome product. The complexity of Dynatrace arises from its vast array of features and settings. It takes a considerable amount of time to learn and understand all the options it offers.

Overall, I would rate the solution a ten out of ten.