Salesforce Data Cloud
Salesforce, Inc.Reviews from AWS customer
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Great Customer Insights, but Steep Learning Curve and High Setup Costs
What do you like best about the product?
Unified Customer Profile View, Customer Segmentation view, integration with Salesforce ecosystem
What do you dislike about the product?
Challenging setup, learning is steep, resourcig costs are higher
What problems is the product solving and how is that benefiting you?
Creates a unified 360 view, personalisation view, improves marketing effectiveness,
Great Data Security and Scalability, but Steep Learning Curve and High Cost
What do you like best about the product?
Data security and scalability, future ready
What do you dislike about the product?
Steep learning curve and expense. Limited out if the box
What problems is the product solving and how is that benefiting you?
Create 360 customer view. Enables real time personalization
Impressive Features, but Cost Is a Concern
What do you like best about the product?
We are in the process of evaluating the product, and are impressed what it offers.
What do you dislike about the product?
The cost probably. Hopefully the featues we are wighing on outweighs the cost.
What problems is the product solving and how is that benefiting you?
Data verification.
Flexible Data Connections, but Limited Connectors and Mulesoft Dependency
What do you like best about the product?
I appreciate the ability to connect to any data source, as well as the option to establish a private lake connection.
What do you dislike about the product?
The platform is somewhat limited when it comes to available connectors, and it also requires the use of Mulesoft.
What problems is the product solving and how is that benefiting you?
Connecting to other Salesforce orgs and get the data to our org
Very Helpful for Agentforce Implementation, No Issues So Far
What do you like best about the product?
Yes so helpful especially when implementing agentforce stuff
What do you dislike about the product?
No all seems ok for now but need to check it after AI
What problems is the product solving and how is that benefiting you?
Yes
Steep Learning Curve But Integrates Well for Segmentation
What do you like best about the product?
I appreciate how Salesforce Data Cloud simplifies the creation of segmentations using various criteria and data points which isn't possible in native Salesforce reports. The integration with Marketing Cloud is extremely useful, allowing us to act on insights about prospects and enhance account engagement.
What do you dislike about the product?
I find setting up Salesforce Data Cloud to be quite difficult due to the extensive training required and the new terminology introduced. It feels almost like learning a new product from scratch, especially with functionalities like data mapping, unification, and segmentation that we hadn't handled before. Additionally, the product's complexity is heightened by areas where writing code is necessary, such as with calculated insights and query editors, which differ significantly from standard Salesforce administration tasks. This steep learning curve is not just challenging but makes the overall user experience less intuitive, especially for experienced Salesforce administrators.
What problems is the product solving and how is that benefiting you?
It solves complex marketing segmentation by using criteria and attributes from different data points, enhancing our segmentation capabilities beyond native Salesforce reports. The integration with Marketing Cloud enables us to act on insights, improving prospect engagement.
Great for Data Unification, But Redundant If You Already Have a Data Warehouse
What do you like best about the product?
Unifying data which is all over the systems
What do you dislike about the product?
Why I need an another system to get all the data? If I have data warehouse?
What problems is the product solving and how is that benefiting you?
Better insights.
Great Real-Time Data Unification, but Setup Is Complicated
What do you like best about the product?
Unify data from multiple sources in real time
What do you dislike about the product?
Compled setup and integration and very high cost
What problems is the product solving and how is that benefiting you?
There are issues with data silos and with data that is either outdated or not properly connected.
Great Data Integration, but Challenging to Avoid Redundancy
What do you like best about the product?
It is great to have all data conected in one place , available for all the ecosystem
What do you dislike about the product?
It is complex to avoid redudundant data
What problems is the product solving and how is that benefiting you?
To include all data wich comida be consulte by the customer
Great Customer Profiling, but Warehouse Differentiation Needs Improvement
What do you like best about the product?
The way all inclusive formación is conneted to habe an unique customer profile yo serve marketing campaigns and service to be abre to know deepmy the client
What do you dislike about the product?
Sometidos is difficukt to the client to see the diferente fron a warehouse
What problems is the product solving and how is that benefiting you?
We know bwtter our clie ts
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