Sold by: Salesforce, Inc.
Deployed on AWS
Data Cloud unlocks the full value of your data across the enterprise. Natively built on the Salesforce Platform, Data Cloud powers your Customer 360 apps, Agentforce, and amplifies your existing data lake or warehouse investments to activate real-time insights and intelligent action.
Overview
Data Cloud unlocks the full value of your data across the enterprise. Natively built on the Salesforce Platform, Data Cloud powers your Customer 360 apps, Agentforce, and connects all your data and activate apps and experiences with Zero Copy to deliver trusted, contextual data for Agentforce, Apps and Analytics.
Data Cloud is designed to work with the systems and enterprise apps you already have. It breaks down data silos and harmonizes information from your Customer 360, data lakes, warehouses, and business applications, regardless of format, using low-code tools. Through this approach, enterprises across every industry can use all their data to power Agentforce, automate workflows, and make smarter decisions.
Highlights
- Build your Customer 360, native to Salesforce
- Provide trusted, contextual data to Agentforce
- Connect all your data and activate apps and experiences with Zero Copy
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Manufacturing
Salesforce Service Cloud - Robust tool for customer support
Reviewed on Jun 02, 2025
Review provided by G2
What do you like best about the product?
Salesforce Service Cloud has been a game-changer for our customer support team. The ability to track cases, automate workflows, and integrate with other tools (like Slack and Outlook) has saved us so much time. The omnichannel features are awesome—we can handle emails, live chats, and even social media messages all in one place. As its integrated in our support our daily operations are run on this.
What do you dislike about the product?
The biggest downside is how complex it can be. Setting things up the way we wanted took forever, and we had to bring in a consultant to help (which wasn’t cheap).Its little complex than other tools like Zendesk and the pricing is also on higher side. We even struggled for the support unless you buy the premium support plan.
What problems is the product solving and how is that benefiting you?
Before Service Cloud, our support team was drowning in scattered emails, phone calls, and chat messages—no central system, missed follow-ups, and zero visibility into customer history. Now, everything lives in one place. Cases get automatically routed to the right agent, we have full context on past interactions, and we can even track customer sentiment. We achieved benefits like faster customer support and better team collaboration.
Leave a comment0 comments
Caity S.
Service Cloud for your support experience
Reviewed on May 28, 2025
Review provided by G2
What do you like best about the product?
Easily integrates with the rest of the CRM to provide total account visibility
What do you dislike about the product?
It is an additional cost to survey customers.
What problems is the product solving and how is that benefiting you?
We leverage service cloud for cases, internally and externally.
Aman Chandra V.
Service Cloud as Product
Reviewed on Apr 30, 2025
Review provided by G2
What do you like best about the product?
Salesforce Service Cloud is its robust omnichannel support and deep integration with other Salesforce products, making it an excellent tool for delivering consistent, personalized customer service at scale.
Its case management functionality along with AI and Automation (Einstein AI) makes its reliable and best product.
Customer support are easily manageable.
Its case management functionality along with AI and Automation (Einstein AI) makes its reliable and best product.
Customer support are easily manageable.
What do you dislike about the product?
1. Complex Setup and Customization
2.High cost
2.High cost
What problems is the product solving and how is that benefiting you?
1. Customer 360 view
2. Manual and automatic case management resolution
3. omni channel support
4. live agents functionality
5. call center set up for conversation
6. scaling up the operations
2. Manual and automatic case management resolution
3. omni channel support
4. live agents functionality
5. call center set up for conversation
6. scaling up the operations
Eric Ezra R.
Salesforce Serive Cloud Amazing if you have the Money!
Reviewed on Apr 14, 2025
Review provided by G2
What do you like best about the product?
Automation, Organization, and Robust Integrations!
What do you dislike about the product?
Price and lack of support, lack of usability
What problems is the product solving and how is that benefiting you?
They have the ability to automate, integrate, and configure almost any system to allow a significant reduction in demand on customer service teams.
Gaurav A.
The best service CRM in the market
Reviewed on Apr 13, 2025
Review provided by G2
What do you like best about the product?
Capturing customer interest. Assist them as per client first policy.
What do you dislike about the product?
There is not a such a thing to dislike service cloud
What problems is the product solving and how is that benefiting you?
Customer interactions are often spread across multiple systems (emails, phone, social media), leading to incomplete views.
Solution is Service Cloud provides a 360° customer view, integrating data from all touchpoints into a single console.
Solution is Service Cloud provides a 360° customer view, integrating data from all touchpoints into a single console.