Lumos
Lumos App, Inc.Reviews from AWS customer
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Lumos takes the burden off IT for application access and auditing.
What do you like best about the product?
Users can quickly request access to a service or application on the fly.
Using automated intervals we can now grant JIT access and pull access when no longer needed after a specific time period.
We can also now automate the audit process and take a lot of the guess work out of user access auditing and vetting.
Using automated intervals we can now grant JIT access and pull access when no longer needed after a specific time period.
We can also now automate the audit process and take a lot of the guess work out of user access auditing and vetting.
What do you dislike about the product?
Have not found a downside yet.
They continue to add new features and value to an already stellar application.
They continue to add new features and value to an already stellar application.
What problems is the product solving and how is that benefiting you?
Automating the access to applications and services by removing the burden from IT, and keeping user audits simple and effective.
Lumos helped automate over 1500 access approvals in the last quarter.
What do you like best about the product?
We previously were heavily reliant on Jira forms and manually moving a ticket between approvals, Lumos helped us automate that and enforce approval chains.
What do you dislike about the product?
There haven't been downsides to the use case we were trying to solve.
What problems is the product solving and how is that benefiting you?
Access requests, quarterly reviews, compliance, automated approvals, offboarding, cost savings
Lumos has worked really well as a Blissfully replacement so far
What do you like best about the product?
Lumos does a very nice job not only around automation between itself and 3rd parts SAAS apps but has a great manual process in place when automation is not available.
What do you dislike about the product?
I really wish Lumos had the ability within the app to display security information on the various SAAS apps that we use such as SOC 2 compliance.
What problems is the product solving and how is that benefiting you?
Lumos lest us track which 3rd party SAAS apps our users use and it makes it very easy for staff to request access to the applications that they need. It also makes it easy for sys admins to remove access from a staff person who leaves the company.
Amazing Reporting Tool with even better support.
What do you like best about the product?
We can easily access information such as an investigation report.
What do you dislike about the product?
I wish Lumos help center had a live chat. Ideally, the initial question can be answered by a bot, but when issues become more specific having the option to speak to a live rep would be nice.
What problems is the product solving and how is that benefiting you?
Lumos is constantly rolling out new changes and updates. For example, there were some new permissions added to AppStore. We can now set up approvers for different Okta groups, set visibility of groups for each group, & rename groups for your requesters. This is super helpful!
Interactive and user friendly
What do you like best about the product?
The simplicity of being able to approve an application with 1 click.
What do you dislike about the product?
How many notifications are being sent through slack to show that someone is requesting an application.
What problems is the product solving and how is that benefiting you?
Bringing all applications into a simple group of approval and assigning.
Lumos takes the monotony out of IT!
What do you like best about the product?
Lumos takes a new approach to application provisioning in the enterprise environment. Most services that assist in application management simply show you what you're wasting money on, but Lumos takes care to make sure that your end users are able to self-serve, and are only provisioned the applications they need for the time that they need them and can do this all via an integration in Slack. It's amazing to see all the mundane access request issues which clog up our IT queue be deflected by Lumos. We are so excited to expand our use of this new product across our company!
What do you dislike about the product?
Lumos is still new, and as with any new and exciting product, there are some bugs and hot fixes still in the mix. However their customer care team (shout out to Annie Song!) has done a great job supporting us through application troubleshooting, customer success calls, quick turnaround time on questions. A shared slack channel has helped us collaborate and white glove support through CEO and founder Andrej lets us know they care about us as a customer.
What problems is the product solving and how is that benefiting you?
Before Lumos, our IT support team was getting bogged down in one off access request to apps like a sauna, zoom, and and Mero. With Lumos most teams can now self serve and all of those tickets are a thing of the past. All we have to do is make sure the little rubber duckies are floating down the stream by adding more and more apps to the Lumos App Store, whereas before we were pretty much blocked up like a dam. This means our IT support agents and engineers can focus on more pressing issues like automation, security, and hey, maybe even going to a conference for once!
Lumos simplifies identity access governance and is easy to deploy
What do you like best about the product?
Lumos' integration with Okta makes it a breeze to deploy and allows you to quickly roll it out to your organization. Since implementing the tool a month ago we've heard nothing but positive feedback from our end users about how easy Lumos is to navigate and to quickly get the access they need to do their jobs. I couldn't recommend Lumos more.
What do you dislike about the product?
The upsides far outweigh the downsides. Considering how new Lumos (both company and product) there are some missing features, which is to be expected. However, in our experience, the Lumos team has been great to work with. They are listening to our feedback and are quickly able to iterate on enhancement requests and bring them to the product.
What problems is the product solving and how is that benefiting you?
The main problem Lumos has solved for us is providing an access request platform that plays nicely with Okta. In addition to the access request component, we will also be using their access certification as well as SaaS management features in the next few months.
Lumos is already making a big difference for us.
What do you like best about the product?
We are coming from Microsoft Identity Manager. In comparison, the Lumos interface is highly simplified and straightforward allowing end users to find and request exactly what they need at a glance.
What do you dislike about the product?
Simply due to Lumos being new, there are some feature requests we have been working with the team on. They have been highly responsive and we've developed a great collaborative relationship.
What problems is the product solving and how is that benefiting you?
Lumos simply exposes the apps and groups needed to our end users. They don't need to know what to search for as they did previously. They can click the app and make the request without wondering if they've asked for the right access.
Excellent Platform for managing IAM Life cycle management and an amazing team to work with!
What do you like best about the product?
Lumos Self-Service catalog for access and integration with ITSM tools has saved a lot of time for our IT team. It has an amazing UI experience.
Time-based access control makes it easier to manage temporary access. Lumos team is very quick in implementing the features that are requested. They are always ready to jump in and help the customer. Kudos to the entire team.
Time-based access control makes it easier to manage temporary access. Lumos team is very quick in implementing the features that are requested. They are always ready to jump in and help the customer. Kudos to the entire team.
What do you dislike about the product?
There isn't much that you don't like about Lumos. However, Onboarding with birthright access provisioning can be improved. More control for administrator users to self-manage the tool will take the tool a long way.
What problems is the product solving and how is that benefiting you?
Time-based access control and Slack integration for access approval workflow is a win for us. Thumbs up for the 2 features.
Lumos is a Time Saver
What do you like best about the product?
I love that Lumos allows me to see when it comes to our SAAS apps. The visibility was not present in my org before having Lumos.
The easy navigation, and access reviews, and this is just the start, so much more in the pipeline.
The easy navigation, and access reviews, and this is just the start, so much more in the pipeline.
What do you dislike about the product?
Since Lumos is such a new platform, some of the features that would be beneficial to my org are not available as a whole yet. However, what is available to me, has been completely useful, and time saving.
What problems is the product solving and how is that benefiting you?
Lumos is actually helping me understand our current SAAS spend. As well as identifying waste of license in those platforms so we can streamline our spend. This allows up to maximize our usage, and save money with our SAAS to allows to invest that money furtther in to our growth.
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