Lumos
Lumos App, Inc.Reviews from AWS customer
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Recent user
What do you like best about the product?
The easiness of adding an application. Support is very hands-on to get any issue resolved.
What do you dislike about the product?
The pool of apps already integrated with Lumos is not that much.
What problems is the product solving and how is that benefiting you?
Connection issues of certain applications.
Lumos: Modern SaaS Automation + Spend Management! GET IT!
What do you like best about the product?
Lumos is a one stop shop for ending the reactive SaaS-sprawl going on at many modern companies, and it achieves this with an extremely robust and UX-focused portal.
Slack Integration is absolutely key, changes the game entirely.
Lumos has reduced app provisioning at our company to essentially....a non-task. IT barely has to think about it.
Slack Integration is absolutely key, changes the game entirely.
Lumos has reduced app provisioning at our company to essentially....a non-task. IT barely has to think about it.
What do you dislike about the product?
It is a new product, so there are some features still being built. Ultimately though, this has been beneficial to us due to their Product and Customer Success team being SO amazing and receptive to our needs. We have seen more than 3 requested features land in our platform in less than half a year, working perfectly.
What problems is the product solving and how is that benefiting you?
1. Lumos SOLVED app provisioning for us, IT barely has to spend time provisioning users now.
2. Lumos is providing extremely helpful insights into app spend and stale licenses.
3. Lumos has increased IT Service Desk's speed in resolving security concerns, as we can now push deactivations to many SaaS apps from one central platform.
4. Lumos has enhanced our ability to involve automated nuanced approval workflows for varying types of apps, and permissions within apps, allowing us to enforce LPA at the front end of a request.
5. Lumos has given us incredibly useful insights into Shadow IT app usage, and an ability to start controlling for that in a user-experience focused way.
2. Lumos is providing extremely helpful insights into app spend and stale licenses.
3. Lumos has increased IT Service Desk's speed in resolving security concerns, as we can now push deactivations to many SaaS apps from one central platform.
4. Lumos has enhanced our ability to involve automated nuanced approval workflows for varying types of apps, and permissions within apps, allowing us to enforce LPA at the front end of a request.
5. Lumos has given us incredibly useful insights into Shadow IT app usage, and an ability to start controlling for that in a user-experience focused way.
Quick and easy!
What do you like best about the product?
I like how much time Lumos saves me when offboarding! It really is just as easy as one click of a button. My favorite feature is definitely the ability to transfer a user's Google Drive contents and reroute their email from within Lumos! That used to be a pain point that Lumos so kindly fixed!
What do you dislike about the product?
There are some application integrations within Lumos that haven't necessarily been connected to our one click offboarding process, so we do have to eventually manually audit that system. However, I think this can be alleviated by leveraging the audit feature from within Lumos! (I realized this when I was typing this out.)
What problems is the product solving and how is that benefiting you?
Lumos solved the problem of going into each system we have (which is quite a few) and individually removing people. It really has saved us a lot of time and let us create an essentially seamless offboarding process.
Lumos is highly satisfying
What do you like best about the product?
Lumos is pretty user friendly, we are using this in our organisation and it has been super useful, very convenient and simple which makes our job lot easier, the friendly user interface makes it better.
What do you dislike about the product?
some apps need support when it comes to integration so we are looking forward from lumos to make it available for more apps in the future.
What problems is the product solving and how is that benefiting you?
Lumos provides us with realtime data of users, which saves a lot of time.
Lumos indicates inactive and terminated users, which makes our job easy.
Lumos indicates inactive and terminated users, which makes our job easy.
It just works
What do you like best about the product?
I like that end users, managers, and admins all automatically figure out what their role is in the process quickly and easily. That happens because everything it is heavily slacked based, where the users exist. Emails can be ignored, missed, whatever; but a slack notification with a simple and quick action button lead to faster results for everyone involved.
What do you dislike about the product?
UI/UX elements are at times kind of odd. I wish it was more aparent to people that they already have acces and what kind of access they have. I would really like a bit more control for app admins in using lumos to remove people if necessary, say before time based access request runs out.
What problems is the product solving and how is that benefiting you?
We have a strong foundation for birthright access; but as everyone knows, and especially at smaller to mid size companies people wear lots of hats. 1/3rd of all our support requests were around access requests; and placing IT at the forefront of deciding who gets access and who doesn't. Not only is that inneficient for everyone involved, it is also not secure as not everything is an tool and IT should be the one making the call on whether a person should have access or not. Lumos helps solve this pain point by building an easy to use catalogue for app requests, directing these to the right people to approve via slack, and informing IT or the app admin on next steps. Saves IT time, saves end user time, saves manager or app approvers' time as well. When that many people and groups save time, it is an enormous productivity boost for the entire company.
Lumos for the Win!
What do you like best about the product?
Lumos has been a great tool to introduce into our company. We are seeing really high adoption rates across the board and ticket volume for access requests has been low across the board.
Other things great about Lumos:
- Karina is da BOMB
- UI is simple to use on the admin and end-user side
- Seamless onboarding from Day 1
- integrates well with all of our existing systems
- Webhooks! Ability to link to other IT Automation Workflows systems
- Two-Way Sync for Jira and Slack, seamless communication between admins and end-users
- Lumos team has been great to work with!
Other things great about Lumos:
- Karina is da BOMB
- UI is simple to use on the admin and end-user side
- Seamless onboarding from Day 1
- integrates well with all of our existing systems
- Webhooks! Ability to link to other IT Automation Workflows systems
- Two-Way Sync for Jira and Slack, seamless communication between admins and end-users
- Lumos team has been great to work with!
What do you dislike about the product?
No major downsides, more integrations is always welcome!
What problems is the product solving and how is that benefiting you?
Lumos is solving the following issues for us:
- Access Reviews
- Identity Goverence
- Automate Access Requests for IT
- Keeping our users happy :)
- Reduce SaaS spending with timed access
- Access Reviews
- Identity Goverence
- Automate Access Requests for IT
- Keeping our users happy :)
- Reduce SaaS spending with timed access
Streamlined SaaS Management
What do you like best about the product?
Shadow IT discovery
Access requests for employees are a breeze - the simple navigation, approval chains, provisioning abilities, and notifications through Slack.
The quick user offboarding saves us at least an hour each time an employee leaves.
The access review process is much quicker than what we were using before.
I appreciate the continual rollout of new features.
Access requests for employees are a breeze - the simple navigation, approval chains, provisioning abilities, and notifications through Slack.
The quick user offboarding saves us at least an hour each time an employee leaves.
The access review process is much quicker than what we were using before.
I appreciate the continual rollout of new features.
What do you dislike about the product?
As with any reasonably new product, there are still some bugs in the mix that their technical team has helped us work on. With certain features or integrations lacking, they've been receptive to our feedback on product enhancements
What problems is the product solving and how is that benefiting you?
Quarterly reviews, access requests, SaaS app usage, automated approvals and chain approvals, offboardings.
Streamlining SaaS Expenses Made Easy with Lumos
What do you like best about the product?
- Automation features for auto provisioning and Slack integrations
- Helps to manage SaaS expenses and provides clear visibility
- User-friendly interface that is easy to navigate
- Exceptional support team that provides extensive training during onboarding
- Wide range of SaaS integrations available, with the option to request more if needed
- Helps to manage SaaS expenses and provides clear visibility
- User-friendly interface that is easy to navigate
- Exceptional support team that provides extensive training during onboarding
- Wide range of SaaS integrations available, with the option to request more if needed
What do you dislike about the product?
One thing to note about Lumos is that their pricing is not listed on their website. While Lumos is priced reasonably, it can be unclear how much it would cost potential customers to use the tool. This lack of transparency can create confusion and make it challenging for customers to compare Lumos to other tools in the market. It would be helpful if Lumos were more transparent about their pricing and provided clear information about their plans and pricing tiers.
What problems is the product solving and how is that benefiting you?
Lumos is primarily solving the problem of managing SaaS expenses. The tool provides automation features for auto-provisioning and Slack integrations, which help to streamline the management of SaaS expenses and provide clear visibility into your organization's SaaS spending. This solution benefits you in several ways:
- Lumos helps to eliminate the problem of manual tracking of SaaS expenses, which can be time-consuming and error-prone.
- By automating SaaS expense management, Lumos saves you time and frees up your resources to focus on other important aspects of your business.
- The tool's user-friendly interface makes it easy for you to navigate and get started, without requiring extensive training or technical expertise.
- With Lumos, you can gain a clear understanding of your organization's SaaS spending, which can help you to identify areas where you can optimize costs and reduce waste.
- Lumos' integration support ensures that you can easily connect with a wide range of SaaS applications, which can help you to make better-informed decisions about which tools are most valuable for your business.
- Lumos helps to eliminate the problem of manual tracking of SaaS expenses, which can be time-consuming and error-prone.
- By automating SaaS expense management, Lumos saves you time and frees up your resources to focus on other important aspects of your business.
- The tool's user-friendly interface makes it easy for you to navigate and get started, without requiring extensive training or technical expertise.
- With Lumos, you can gain a clear understanding of your organization's SaaS spending, which can help you to identify areas where you can optimize costs and reduce waste.
- Lumos' integration support ensures that you can easily connect with a wide range of SaaS applications, which can help you to make better-informed decisions about which tools are most valuable for your business.
Lumos - game changer
What do you like best about the product?
Entitlement Automation
Entitlement Workflow
Audit logs
Reports
App owner delegation
Entitlement Workflow
Audit logs
Reports
App owner delegation
What do you dislike about the product?
Customization for Okta groups prioritization within the Lumos self service request form
What problems is the product solving and how is that benefiting you?
User entitlement
Audit reports
Audit reports
Lumos at Chegg
What do you like best about the product?
It is making the IT experience at Chegg tangibly better. It is a very friendly product to use and implement.
What do you dislike about the product?
It is a new product in the process of maturing.
What problems is the product solving and how is that benefiting you?
Initially - fixing access approvals and shoring up quarterly reviews. Long term, everything to do with identity governance. Guiderails for who can request access to what, etc. Spend management particularly better visibility to business unit's IT costs.
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