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A smarter business search and interpretation.
What do you like best about the product?
I like and use Coveo, because it provides highly categorized functions in intelligent areas, since it provides necessary and relevant information, for objective argumentation, when it comes to interactions with superiors within an organization if it is an employee, or in external environments to the company, being very useful to guarantee a more effective percentage when giving an opinion on a particular topic, being one of my favorite aspects, in relation to this intuitive software with advanced indexing features. data, for these operations, for a well structured purpose.
What do you dislike about the product?
The new updates in the user interface are totally cumbersome and timely, since it presents a bad design when making changes based on the commercial requirements that are required for the complex stabilization of an ongoing negotiation, which is a Problem that needs an update, to solve these problems, which can slow down the entire work process, mentioning that the analytics in lower versions is very poor in offering outstanding news.
What problems is the product solving and how is that benefiting you?
We use this software throughout the business platform that we acquire, as a general search system, of all the details that we keep current, precisely so that each user can determine what we do, offering outstanding news of the successes that we have obtained up to currently, which provided us with useful tools to index all the disparate data found in the company we acquire, allowing in more explicit terms, a central place to search for relevant information.
Recommendations to others considering the product:
Coveo works in a fantastic way, when a road map of the systems is maintained, with which it plans to develop its operations for the extraction and indexing of relevant data, for the virtual public that is registered on a particular platform, mentioning that although it is quite delicate according to its implementation, its work processes are executed wonderfully, guaranteeing intelligent actions, for obtaining balanced and coherent information for the most part.
Great tool very complete and good.
What do you like best about the product?
What is most noticeable in the operational functions of Coveo, are its fast search results, being one of the things that I also love to a great extent, when we go to this software, its speed and precision of the investigations web, they are wonderful, with massive data, which allow you to exercise their functionalities, without any kind of eminent problem, highlighting that it includes total ease, when carrying out these processes, for a particular objective, for the balanced purposes for which they wish to carry out your inquiries, with this innovative method.
What do you dislike about the product?
It should be determined that on the one hand, although their investigative processes are mostly agile, negatively, we can underline that their disadvantages include an optimal and coherent order, for a good search, and thus guarantee the complete experience, which this system should provide, to any user who wishes to use it, because in other similar topics, that is, their indexing systems are not in their environment, coupled and organized, since their responses are random.
What problems is the product solving and how is that benefiting you?
We provide the solution for powerful searches of different data, of our website, and even relevant information that it has in its design, to reinforce certain topics in a successful way, filtering outstanding news from each of the clients that We have registered in the platforms, to create profiles and documents, most of all it is used by the department that we have at disposal, which is made up of a large team of web application developers, who use this product more frequently, to be notified, about the items on offer, to determine with what design your required resources need, or how you like them for your convenience.
Recommendations to others considering the product:
It is an excellent tool to search for large sources of information, which are useful for your benefit, in the strategy, agile of your business establishment, you can count on any search you decide to carry out, because this software will guarantee your investigation, in a completely quickly, and any relevant topic that you need, so it is also to extract personal elements, from each of the clients that you have in your company, to determine what their preferences are, to become interested in your program, being useful in the same way, as a kind of user traces.
Coveo a technological tool in questions of complete search.
What do you like best about the product?
It is a tool that I love in immense proportions, because it turns negotiations into a more personal method, which allows most of the sales made by a particular organization to be more efficient and effective for the most part, since it adapts in an incredible way, which gives access to a considerable and successful flow, without excluding that it is automated on a large scale, with respect to its prevalent functionalities, which are totally based on artificial intelligence, with objectives integrated in the cloud.
What do you dislike about the product?
The results are not specific, since it does not have a system designed for the indexing of these searched data, which are stored in a database, which is totally disordered, much less is there an option to promote better research, being slow, significantly delaying performance, most of all affects in business terms, since they contain massive information bases with successful projects.
What problems is the product solving and how is that benefiting you?
We use Coveo in some of our departments, to carry out searches of the data that we keep protected in the panel that we have, most of all so that each of the clients, registered on our platform, can commission investigations for their benefit, according to with the policies and functions that we exercise internally, or even if you want to find out the details of a particular product, this software offers you results that might interest you, with similar characteristics, in case you cannot visualize your objective.
Recommendations to others considering the product:
It is implemented in a wonderful way to its analysis and information generation engine, including custom connectors, as long as they are systematically compatible, being ideal for companies with a medium and small productivity performance, since it will allow you a better flow, according to the search for data within its platform, for its clients, being a widely used and recommended system, since the services it provides are very useful, for the most part.
Coveo, great search engine.
What do you like best about the product?
It contains good security integration with existing repositories, including its library for these business documents, allowing indexing of these highly important contents for these organizations, with an incredibly easy and unprecedented method, not to mention it has ready-to-use support, mainly for classifying attachments according to the relevance of the search term, which is totally amazing, receiving a lot of attention, precisely in this key functionality of the system.
What do you dislike about the product?
There have been cases, which are very strange, that the system presents, which is an exception thrown to track a specific document, as it causes the indexing to stop completely, which requires an update to solve this problem. As in business cases that contain several similar documents, it can be a total inconvenience with a large degree of magnitude, even more so when implementations use custom facets.
What problems is the product solving and how is that benefiting you?
We implemented Coveo in our organization primarily for the facets and index features for various web-based applications, which we built for our clients close to the platform. We also use this software to support search pages, which can be found and filter content on the different platforms that are our total coexistence, in order to promote a large number of users to the business we contain through the web, and display the results in a personalized way.
Recommendations to others considering the product:
Coveo is suitable for tracking large collections of site elements and organizing content based on very strong and incredible templates and folder structures, in terms of impression, the facets allow grouping related content regardless of its position in the tree, which is a very useful feature for most implementations you acquire in your organization, regarding the investigations you want to conduct within this program.
Tool with extensive business search technology.
What do you like best about the product?
Initiative mind should be noted, that I like this search software mainly for its integrations with various platforms, to promote an effective use of Coveo improving its operation in large quantities valued, mentioning my favorite term of service, is that it allows indexing data in different systems formulated in the cloud, in other aspects, we consider highlighting that its programming is very fast, the results of the proposed investigation appear quickly.
What do you dislike about the product?
The significant disadvantages in relation to Coveo is that the results shown are not always relevant to the issue raised to investigate, they are ordered to us, considering a total lack of control of random information, much less does it contain a solution for this kind of problems, frequently presented, in main terms to the software, in its new user interface were cumbersome and timely, to make changes based on business requirements.
What problems is the product solving and how is that benefiting you?
Coveo is used in our organization mainly as the business search and research platform for the client, we always make the most of it since it offers us quite complex functions according to its performance, when implemented on our servers obviously, this software helps us to index disparate data sources across the company in order to allow the users that we have on the websites that relate to us with the theme of the field that we practice, a central place to find out information in successful ways.
Recommendations to others considering the product:
If you contain a roadmap of the systems with which you want to integrate, in all its available, since Coveo will be the best possible solution, to manage a large search development, this software is suitable for tracking large collections of elements that are built into this system, while organizing content based on templates and folder structures, that is, facets will allow you to group related content independently at your cloud-based convenience.
A satisfying digital experience for our customers and employees
What do you like best about the product?
I really like that Coveo adapts to each user, we firmly believe that each user is different, that is why we offer you different experiences on your journey through our digital platforms in order to make you feel welcomed, which motivates you to build loyalty with the brand and encourage the consumption of our services, a satisfied customer attracts more customers that is why we strive so hard to improve the degree of satisfaction and loyalty of our users with our brand.
What do you dislike about the product?
The problems we had with the deployment of the platform were normal at the time of deploying a new platform, delays in the implementation of processes and protocols, as well as delays in testing and data collection, it was a tedious process but we managed to solve it quickly with the help of the software provider who was very helpful.
What problems is the product solving and how is that benefiting you?
Coveo has a large number of variants that facilitate the use of technology and the growing platforms in the cloud, its platform integrated very well with our digital platforms, which allowed us to collect information on the needs of our customers quickly, the promise of Coveo is to offer personalized experiences to each client, which has undoubtedly allowed us to increase the number of satisfied clients, as well as opening new markets
Coveo offers a personalized digital experience to our users
What do you like best about the product?
We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to understand the needs of our users based on their favorite content and their most frequent queries, each user has different tastes, which is why the content is personalized allowing each user to have a different experience, in addition to this it manages a modern interface with easy access from the cloud, not to mention the wide variety of functionalities that allow us to better interact with our users.
What do you dislike about the product?
As a suggestion for improvement, I would like the reports to be available in more formats, in addition to having the possibility of linking the tables with SQL protocols that allow me to update the information in real time, the cost is a little high taking into account other options, but without a doubt the functions that Coveo offers have been very useful for our company, and the price has gone into the background
What problems is the product solving and how is that benefiting you?
Our Marketing department was greatly benefited by acquiring the services of the Coveo platform, its easy and fast access in the cloud, allowed our consultants and distributors to remotely access the information and participate more actively in the creation processes of content as well as in the interaction with the users of the different platforms, the flow of visitors increased considerably to a great extent to the novelties offered by Coveo regarding the experience of intelligent navigation.
Coveo has been a very useful tool in these times of estrangement
What do you like best about the product?
The cross-platform service has contributed to making it possible to send text messages to our customers with promotions and short promotional messages, as well as automatic notifications reminding us of the use of our services and digital platforms, and also the interaction through chats on our social networks to provide service to the customer, solve doubts and concerns and sell services, in addition to all the above Coveo allows us to collect information from our users which is vital to develop effective products
What do you dislike about the product?
Deploying the platform required a training process by the software provider, the initial configuration process and synchronization of customer databases for the respective mass sending of messages, as well as the search and information gathering adjustments require A high degree of detail to ensure its effectiveness, this process takes time and requires knowledge of the subject, so the application is recommended for trained personnel with specific knowledge in handling this platform.
What problems is the product solving and how is that benefiting you?
Coveo has allowed us to increase the use of digital platforms, given the difficulty of providing physical services due to the crisis that the world is going through, we have managed to increase customer traffic on social networks and on our web platform, this has allowed us to continue marketing our products and keeping our brand active and present in the minds of consumers, the Coveo platform allows us to interact with our customers and offer digital experiences to our users through different media.
Coveo's customer support has made all the difference
What do you like best about the product?
I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday.
What do you dislike about the product?
Not fully utilizing the Javascript User Interface
What problems is the product solving and how is that benefiting you?
Our search experience has completely changed for the better
Coveo rocks!
What do you like best about the product?
Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options.
What do you dislike about the product?
Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions.
What problems is the product solving and how is that benefiting you?
Highly relevant search results across a vast array of content. Coveo crawls and updates the index constantly and is very good at adding/removing documents on time, which decreases the amount of tickets we receive about "I can't find this document", or "why is this document still showing up in the search results?". We've seen an overall decrease in time spent searching and query click-through rates.
Recommendations to others considering the product:
Take the time to make sure it's the right solution. Ask any other vendor if they offer all of the same features in their cloud-hosted solution via their admin panel.
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