Coveo AI-Search Platform
CoveoReviews from AWS customer
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Excellent Partners in Site Search & AI
What do you like best about the product?
We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership!
What do you dislike about the product?
We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B.
What problems is the product solving and how is that benefiting you?
Coveo is helping us leverage our search usage data and boost the relevancy to our end users over time. The search experience continously improves without us having to dedicate time and resources into development. Likewise, Coveo helps us manage our complext portfolio of serving many diverse markets / industries.
Coveo Unified search
What do you like best about the product?
Ability to customise as per your requirement is available
most of the connectors/plugins/Crawlers are available out of the box
Coveo Provided JS UI makes it easy to turn on or off features
most of the connectors/plugins/Crawlers are available out of the box
Coveo Provided JS UI makes it easy to turn on or off features
What do you dislike about the product?
Some of the features are easy to use if you are using Coveo JS UI
Integration with Chatbot is not great
There is a learning curve to get most out of your solution
Integration with Chatbot is not great
There is a learning curve to get most out of your solution
What problems is the product solving and how is that benefiting you?
Unified search since our content is spread across mulitple platform coveo help us bring all the results in one box
also we can provide similar search experience across different platform
also we can provide similar search experience across different platform
Coveo for fast search experience
What do you like best about the product?
There are a lot of things, we are using coveo on our partner portal for a faster and good search experience.
There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors.
We also use Coveo for Salesforce for a good search experience.
There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors.
We also use Coveo for Salesforce for a good search experience.
What do you dislike about the product?
Nothing much at this moment. But documentation can be simplified, it's confusing sometimes.
What problems is the product solving and how is that benefiting you?
It helps us to share relevant data from different systems in format (the way we want to show) to partner users using Coveo,
Like sharing knowledge details about how to install the camera.
In fact, the user can search for products that we have and find the relevant details.
Also eatures like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice.
Like sharing knowledge details about how to install the camera.
In fact, the user can search for products that we have and find the relevant details.
Also eatures like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice.
Smart machine learning, strong analytics
What do you like best about the product?
This is our first AI powered search engine, and it has really helped with relevancy when searching our big product catalogs, various content sources, domains and types. Dashboards really help optimize and are easy to set up, and the visit browser makes it easier to identify issues. Good customer success team.
What do you dislike about the product?
Setup and getting the Analytics and calls correct was quite the undertaking and choices by the (official) implementation partner turned out less than ideal.
Query consumption should give better and more exact information because currently, it doesn't go into enough detail which seems intentional. The support team could be less passive.
Query consumption should give better and more exact information because currently, it doesn't go into enough detail which seems intentional. The support team could be less passive.
What problems is the product solving and how is that benefiting you?
search across multiple content types and a giant product catalog, syndication of various brands and domains, relevance
Great product.
What do you like best about the product?
Coveo has helped us impove the search fucntionality on our website and has some advanced features.
What do you dislike about the product?
I think the customer relations could be improved and more help understanding the reporting.
What problems is the product solving and how is that benefiting you?
Coveo has provided our website with a superior search experience for our users helping to make our content more discoverable
Coveo Integration with SFDC knowledge
What do you like best about the product?
AI model and indexing from various sources
What do you dislike about the product?
I think we are not utilizing 100% of Coveo's capability, it would be great if they can send out quarterly suggestions based on our usgage
What problems is the product solving and how is that benefiting you?
Case deflection is the primary goal and from agent panel ability to resolve issues while on call with those articles
Search for all your content in one place
What do you like best about the product?
Coveo provides customers and employees the ability to conduct an aggregated search across our many knowledge platforms. This is a functionality we haven't been able to accomplish without a vendor like Coveo. In addition, their support team has been extremely helpful to answer questions, provide feedback, and hop on a call as needed.
What do you dislike about the product?
The setup can be complex on the backend. If you are planning to use Coveo, please be sure to either have someone dedicated to maintaining the platform or prepare to pay for a consultant to do the uplift. As changes are needed for your configurations and end-user experience, it can get overwhelming
What problems is the product solving and how is that benefiting you?
Coveo is providing us with the tools we need to allow users, both internally and externally, to search multiple sources of content.
Search and Relevance
What do you like best about the product?
Coveo is continually improving its products to stay ahead of emerging tech trends. The technology is effective for search and highly customizable to your needs.
What do you dislike about the product?
Machine learning efficacy is dependent on traffic and activity. So don't assume that Coveo's AI technology is going to solve all of your relevance issues magically. It takes time and the right conditions.
What problems is the product solving and how is that benefiting you?
We use Coveo for search in our customer self-service community. We also use Coveo for case classification and case deflection.
Driving revenue with bespoke curated A/B tests
What do you like best about the product?
Working with the PS teams, we can deliver very bespoke, curated experiences to test how metrics can be uplifted during multivariant tests. The team at Coveo work really collaboratively with our developers and other internal teams to work through complicated projects to get them launched. Being able to report on ROI is great.
What do you dislike about the product?
Nothing. Some processes needed smoothing out when we first joined, and when new PMs and account managers join, it's about creating processes and ways of working that work for both parties. However, these work well now.
What problems is the product solving and how is that benefiting you?
Coveo is helping me drive incremental revenue by testing new designs and ideas and providing ROI to the business. When there are ideas across the business, but we're not sure how successful they will be, before implementing it completely in development, we test in Coveo first and prove it's value.
Very Good Experience
What do you like best about the product?
Easy to setup and administer.
I also appreciated the onboarding with the coveo team and appreciate the support, the documentation , courses on Coveo level-up.
I also appreciated the onboarding with the coveo team and appreciate the support, the documentation , courses on Coveo level-up.
What do you dislike about the product?
Might be usefull to have more code sample to improve the search interface.
What problems is the product solving and how is that benefiting you?
We use Coveo for our knownledge base. Since we integrated Coveo, it has improved the content search, increased the consultation of articles and improved the case deflecton
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