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Portable Business Developer
What do you like best about the product?
Coveo is one of the business search applications with an advanced vision for companies. It has an easy interface, with a simple tutorial to understand. It has a large repository.Thanks to the fact that the connectors are supported from the original programs, there is an absolute integration in the search.
What do you dislike about the product?
The relevance editor does not take into account the history, so it can yield results that do not exert value for certain searches
What problems is the product solving and how is that benefiting you?
With this software, document management has been simplified, in addition to involving representatives from each of the departments or areas involved in the search process, thanks to its connectors
Helps with large search functionalities with some complexity involved
What do you like best about the product?
Makes search features of various types and sizes user friendly and meets all requirements
What do you dislike about the product?
Complexity when it comes to implementing custom code or features
What problems is the product solving and how is that benefiting you?
Search is a large part of our site and users are able to find pages they need when they need to
Recommendations to others considering the product:
Make sure there is someone on the team with technical knowledge who can help with the more advanced aspects of search, indexes, etc.
Coveo for SalesForce adds intelligence to Knowledge
What do you like best about the product?
Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live.
What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning.
What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning.
What do you dislike about the product?
We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well.
What problems is the product solving and how is that benefiting you?
We had a need to replace a Google Search Appliance which was used internally to index various SharePoint sites and search the support ticketing systems, as well as add a proper search and knowledge engine to SalesForce service & Knowledge (as the SalesForce product was very immature at the time).
The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation.
The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation.
Recommendations to others considering the product:
If you have selected Coveo, I strongly encourage you to attend their user conferences and make good use of the Customer Success team. They know their business and are passionate about helping their customers succeed.
Testing & Personalization Tool
What do you like best about the product?
The ability to edit code and not just visual edit.
you will have many different options to upgrade the tool and have other functionalities as cart abandonment
you will have many different options to upgrade the tool and have other functionalities as cart abandonment
What do you dislike about the product?
You need someone with technical knowledge to use it and have all the power of the tool.
What problems is the product solving and how is that benefiting you?
we are able to fix many errors without development
Recommendations to others considering the product:
ensure that you have someone with technical knowledge in the company to use the tool
Great Product
What do you like best about the product?
The product continues to get better, with new updates and services coming on-board each quarter. We like the Custom Visual builder to help us target users with specific marketing/merchandising comms.
What do you dislike about the product?
The Visual Builder has not evolved since we launched with Qubit 3 years ago. There limited support for mobile view builder and the preview is restricted by the settings.
What problems is the product solving and how is that benefiting you?
Improved CRO and personalisation
A great product for quickly gauging the viability of new features, UX, etc.
What do you like best about the product?
Qubit has a great team who know their product very well.
What do you dislike about the product?
Can be difficult to test complex ideas when the code is bundled independently from the bulk of the source code and executed after page load.
What problems is the product solving and how is that benefiting you?
We not only use Qubit to test new features and ideas but we also use it to rapidly deploy campaigns that are running to a tight deadline.
Recommendations to others considering the product:
The product doesn't suit every use case but can be a powerful tool when used correctly
Over 150 tests in 7 months
What do you like best about the product?
It's fast and relatively easy to set up Qubit experiences, we've managed to release an important test within 7 days period, including full QA.
Great platform for personalisation, product testing, marketing tests and optimisation.
We are able to create compex on boarding journeys to deliver the best experience for our new players.
Segmentation can be as targeted as you need and you can make sure the same player is not getting multiple marketing messages.
Integration with Google analytics allows to get real time data and provides an additional tracking for experiences.
Data extract allows to get target vs control breakdown and analyse performance of the experiences with own BI tools.
Mobile access to Qubit Pro comes really handy when you need to make changes outside of working hours.
Integration with the CRM engine allows to run real time CRM campaigns that were not possible without Qubit.
Great platform for personalisation, product testing, marketing tests and optimisation.
We are able to create compex on boarding journeys to deliver the best experience for our new players.
Segmentation can be as targeted as you need and you can make sure the same player is not getting multiple marketing messages.
Integration with Google analytics allows to get real time data and provides an additional tracking for experiences.
Data extract allows to get target vs control breakdown and analyse performance of the experiences with own BI tools.
Mobile access to Qubit Pro comes really handy when you need to make changes outside of working hours.
Integration with the CRM engine allows to run real time CRM campaigns that were not possible without Qubit.
What do you dislike about the product?
Not everything is customized enough for a marketing team, for example, segment build doesn't cover all the options and segments require some dev work to be build.
In terms of analysis, Qubit dashboard is sometimes misleading.
Some tools stop working from time to time, for example data extract was not available for the past 7 days, however I was given an alternative (and less user-friendly) solution.
In terms of analysis, Qubit dashboard is sometimes misleading.
Some tools stop working from time to time, for example data extract was not available for the past 7 days, however I was given an alternative (and less user-friendly) solution.
What problems is the product solving and how is that benefiting you?
On boarding
New player journeys
Personalisation - showing different content to different player groups
Product testing - testing new features on site before it gets implemented to 100% of the audience, including testing registration form
Marketing tests - AB testing
New player journeys
Personalisation - showing different content to different player groups
Product testing - testing new features on site before it gets implemented to 100% of the audience, including testing registration form
Marketing tests - AB testing
Recommendations to others considering the product:
Make sure integration is done properly
Great platform
What do you like best about the product?
Simple to use and has impressive results that have saved thousands in development costs
What do you dislike about the product?
Some elements we are struggling to change still such as images in certain places
What problems is the product solving and how is that benefiting you?
- Booking engine changes
- A/B testing
- A/B testing
Best Personnalisation Tool
What do you like best about the product?
The Qubit solution is very powerful to offer one to one customization. The data base usable in the tool is extremely exhaustive, the limit is almost solely on the creativity and innovation of Qubit users. Qubit Team member lead us in a well-defined roadmap and especially in the innovation of the new features offered by the tool. Being able to create difference experiences to different audiences creates a whole new level of experiencing a website. In addition, we have also put in place feature templates that can be live very quickly depending on business needs.
What do you dislike about the product?
A technical skill is strongly recommended to use the different modules of the solutions. It could be considered to adapt the platform to a wider audience (eg: marketing). Certification and e-learning program could be put in place to support a wider audience on the accessibility of the tool.
Finally, a last note of attention is to be made on the implementation of this tool including tracking level which is quite heavy in terms of investment of human and temporal resources.
Finally, a last note of attention is to be made on the implementation of this tool including tracking level which is quite heavy in terms of investment of human and temporal resources.
What problems is the product solving and how is that benefiting you?
Gain in agility with the setting in AB Test many innovative features on site. Improved ROI by customizing the route by audience segment. Always in continuous improvement with at least 3 ab live tests on site.
Above all, send the right message at the right time to the right person. Qubit helps us realize this customer promise on a daily basis.
Above all, send the right message at the right time to the right person. Qubit helps us realize this customer promise on a daily basis.
Recommendations to others considering the product:
Need strong technical skill but infinity opportunities
Market leader for UX and feature testing
What do you like best about the product?
Ease of use and the extensible nature of the platform for more complex testing - there really is no limit to the tests that can be performed using the platform, the limit generally being our own website. The build processes behind test delivery has allowed our development team to complete feature builds that are otherwise much more difficult to integrate on our native platform.
What do you dislike about the product?
Some platform-specific knowledge makes development of test experience somewhat challenging, especially for teams of hybrid designer-developers. However, the documentation is improving as a continual process to alleviate this issue.
What problems is the product solving and how is that benefiting you?
Testing new concepts for UX and UI hypotheses. We've realised some good levels of uplift in conversion rate and engagement through personalisation and UI experimentation, which has ultimately resulted in revenue uplift and native implementation.
Recommendations to others considering the product:
Yes, I haven't got much experience of other comparable platforms, but it's my understanding that Qubit is one of the better, full-featured options.
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