HxGN EAM (North America) - Enterprise Asset Management
Hexagon Asset Lifecycle IntelligenceReviews from AWS customer
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Running Production Reports is Simple
What do you like best about the product?
It makes getting the data I need easy. It integrates with our system very well and the user experience is not over complicated. I learned it in a matter of hours.
What do you dislike about the product?
Nothing comes to mind that I can think of at this time.
What problems is the product solving and how is that benefiting you?
Helping me find the usages of key materials used in production.
Hexagon EAM Fantastic Tool
What do you like best about the product?
The ability to have your entire asset hierarchy in the system as well as allowing you to see the history of work orders and various transactions related to those equipment.
Also the fact that the data can be used to do analysis, allowing you to get a much better understanding of your assets and their performance.
Also the fact that the data can be used to do analysis, allowing you to get a much better understanding of your assets and their performance.
What do you dislike about the product?
Slightly outdated UI, and sometimes it is hard to get the data out of EAM. you have to rely on datalake, power BI, etc.
What problems is the product solving and how is that benefiting you?
It solves the issue on visibility of our assets. Previously there was no history on any work orders or equipment. Now we are able to gather data, see downtime, and do analysis on to improve performance.
Hxgn EAM
What do you like best about the product?
ability to link all things together from WOs to procurement.
What do you dislike about the product?
the organizational setup that is kind of forced upon you. organizations must conform to a certain degree to the software, and this can be a big change
What problems is the product solving and how is that benefiting you?
The ability to track WOs, labour's hours, and parts used. Historical data and being able to compile information is a huge benefit.
Reliable, Intuitive, and Customizable
What do you like best about the product?
Having worked with various EAM platforms over the past 20 years, Hexagon EAM has been the most enjoyable and efficient system I’ve used. Its familiar structure made onboarding and training straightforward, especially for users with prior EAM experience. The built-in screen designer is a standout feature. It allows for quick, targeted UI changes that can be deployed to specific user groups with ease. I use the system daily, and it continues to support our core operations reliably.
We are a SaaS customer, and their customer service has consistently been quick to respond, professional, and friendly. Our Customer Success Manager, Michael Ho, is one of the best I have ever worked with. He always makes sure that we feel heard and respected, and he goes above and beyond to support our needs.
We are a SaaS customer, and their customer service has consistently been quick to respond, professional, and friendly. Our Customer Success Manager, Michael Ho, is one of the best I have ever worked with. He always makes sure that we feel heard and respected, and he goes above and beyond to support our needs.
What do you dislike about the product?
One limitation has been the restricted integration options. Initially, we were limited to web service calls or the databridge server. This constrained our ability to connect with other systems. However, we’re currently testing Databridge Pro, which appears to resolve this issue by offering a broader range of integration capabilities
What problems is the product solving and how is that benefiting you?
Hexagon EAM helps us efficiently track and maintain assets through both reactive work orders and preventive maintenance scheduling. It also manages the full lifecycle of parts used in asset upkeep, from purchasing to inventory storage, all within the same system. One of the most valuable features has been warranty tracking for specific assets, which has allowed us to identify coverage opportunities and save a considerable amount of money by avoiding unnecessary repair costs.
All in one Asset management solution
What do you like best about the product?
HxGN EAM provides a robust platform for asset tracking, preventive maintenance scheduling, and work order management. I like the ability to customize asset hierarchies and integrate with IoT data. The user interface is clean and user roles can be well defined. It also works well with SAP data for better decision-making.
What do you dislike about the product?
Initial configuration can be complex, especially if you're migrating from legacy systems. The mobile version also has limitations in offline mode. Some training is required for end users to fully utilize all modules.
What problems is the product solving and how is that benefiting you?
We’re using HxGN EAM to manage preventive maintenance schedules and asset life cycles at a hospital (AKUH). It has helped reduce equipment downtime and improves compliance tracking for audits. Workflows are now more transparent and efficient.
EAM for offshore oil and gas
What do you like best about the product?
HxGN is a very flexible software solution that we are able to frequently adapt to our industry’s ever changing needs.
What do you dislike about the product?
Some of our users are overwhelmed by the amount of data and organization of it. Often they are frustrated by the numbers of tabs and places where things need to be recorded. I wish there was a way to indicate required tabs so folks don’t have to go searching through everything.
What problems is the product solving and how is that benefiting you?
Accurately documenting completed maintenance for demonstrating to customers and regulators that we are maintaining our equipment properly.
EAM has improved our data management
What do you like best about the product?
The ability to organize and keep track of maintenance and assets has been extremely helpful. Its improved our maintenance and has helped increase productivity.
What do you dislike about the product?
Some of the issues with John ram is that there are features that are unintuitive and are also very confusing. The task scheduling is one such feature that is extremely confusing.
What problems is the product solving and how is that benefiting you?
It’s solving productivity and data collection issues. We went from paper processes with unnecessary steps to more streamlined digital steps.
Powerful app, but poorly set up and fragmented
What do you like best about the product?
It does a good job with tracking information throughout the steps of our WO process
What do you dislike about the product?
Too many separate products to buy for successful implementation, with difficulty transitioning between solutions and getting the most out of the system.
What problems is the product solving and how is that benefiting you?
Managing work order tracking and tractor/trailer repair & lifecycle.
Head - EDMS
What do you like best about the product?
SDx - It's nice document management system to managing all type of data and document for quick retrieval.
What do you dislike about the product?
SDx - Auto transmittal for auto closing document module to be developed.
What problems is the product solving and how is that benefiting you?
Managing project assets
Strong Community with HxGN EAM
What do you like best about the product?
I appreciate the large community available through HxGN EAM. I consult with them to understand how they have approached problems similar to ours. This has helped us with project management too. I can levy their experience to improve my cost estimates, schedules, and scope.
What do you dislike about the product?
There’s nothing in particular that I dislike, but I do find the HxGN EAM UI a bit dated. I hope to see improvements in the future.
What problems is the product solving and how is that benefiting you?
HxGN EAM does a lot for us, and that includes managing assets, preventative maintenance, and corrective maintenance.
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