Zowie AI Agent Platform
ZowieReviews from AWS customer
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Zowie review
What do you like best about the product?
Chatbot, by Zowie, aid in providing faster customer service.
We optimized human resources and managed conversations with users in a highly efficient way.
We optimized human resources and managed conversations with users in a highly efficient way.
What do you dislike about the product?
I do not see disadvantages of using this tool.
What problems is the product solving and how is that benefiting you?
24/7 User Support
Cooperation and communication with a client
What do you like best about the product?
Very good cooperation and communication with a client. Constant searching of his needs. Innovative software tools.
What do you dislike about the product?
Some details in software. But Zowie improves it every day.
What problems is the product solving and how is that benefiting you?
A new channel of communication with end-customers with auto-research of their needs.
It's the people of Zowie who make the magic happen
What do you like best about the product?
Working on Zowie's intuitive and highly developed tool is one thing, but what makes our experience with the platform one of a kind is actually working with the people from Zowie. Anytime our brand needs a new solution or support with business or even creative issues concerning our chatbots, we can count on the Zowie team.
What do you dislike about the product?
Ever since I have started working with the tool, I cannot point any flaws. Whenever my team comes up with an innovation that could be brought into the Zowie platform, the Zowie team is willing to make such change happen. And what is crucial (especially in our case of e-commerce), is that Zowie can implement our ideas really fast.
What problems is the product solving and how is that benefiting you?
We use Zowie for our chatbots, which support mainly our customer service team and our customers' self-service.
Best conversational AI solutions
What do you like best about the product?
Professionals and their approach to projects, their experience and prepared solutions
What do you dislike about the product?
Sometimes it was difficult to contact the account manager
What problems is the product solving and how is that benefiting you?
Increasing the engagement of our community, increasing the Messenger base, entertainment solutions for the community and improved communication via Messenger
Zowie - a simple way to get the best customer service
What do you like best about the product?
The most significant advantage is the simple interface and the ability to train Chatbot with new phrases constantly. It only takes a few minutes to edit the content of the learned answers to adapt them to the company's current situation. :) A handy tool that allows you to automate many customer questions, allowing employees to deal with more complicated topics.
What do you dislike about the product?
At the moment, I don't see anything unhelpful. ;)
What problems is the product solving and how is that benefiting you?
Fewer customers contact a consultant to clarify the primary issues.
Zowie - simple way to effective communication
What do you like best about the product?
Zowie is a very easy to us. We really easy get started work with it. The team is very helpful. They answer to all our questions – sometimes difficult, but always got the solution to the problem.
What do you dislike about the product?
Can not find anything to dislike at this moment. The cooperation is great and the same with product.
What problems is the product solving and how is that benefiting you?
Better communications with the target group and of course possibility to get to the people with the new information quick and efficiently.
Excellent customer care!
What do you like best about the product?
Zowie most of all wins if it comes to customer care - although Zowie's panel and functionalities are similar to other tools like this, customer care is excellent. As an agency side, I I appreciate their involvement in the creative process and availability on each part of the chatbot campaign planning.
What do you dislike about the product?
After a year of cooperation, I cannot find anything I would dislike.
What problems is the product solving and how is that benefiting you?
Most of all, close cooperation with Zowie helps us optimize our chatbot campaigns and plan our activities in the most effective way.
Zowie, simply the best
What do you like best about the product?
Easy to navigate and great customer support
What do you dislike about the product?
So far, I can't find anything to dislike.
What problems is the product solving and how is that benefiting you?
It helps our employees to receive informations they are looking for and optimez work of our support departments.
Recommendations to others considering the product:
Invest time to build good data base and it will be a game-changer for your organization.
A great tool with a user friendly layout.
What do you like best about the product?
It is really easy to use and set up. There are plenty of great features and the knowledge base of the chatbot can be developed really quickly.
What do you dislike about the product?
The e-mail communication system is not the best so far, some options would be great to add, but it is really userfriendly.
What problems is the product solving and how is that benefiting you?
It can save a lot of time for the CX agents because the chatbot can solve around 80% of the online chats with the customers.
Customer service has never been easier or more customizable
What do you like best about the product?
The way you can customize and train the bot
What do you dislike about the product?
The only flaws we've stumbled upon have been minor quality of life features. As soon as any small issue pops up (which only has happened once or twice), we simply reach out to the team at Zowie and they get back to us the same day with either a solution, or an idea of when the solution might be implemented.
What problems is the product solving and how is that benefiting you?
We have a massive trafic in our customer service - and our live agents working with the customer support can at times receive a great amount of inquiries that could be handled and sorted without any human interaction.
What Zowie does for us is increasing the customer service quality for everyone.
The people who need quick assistance get it from Zowie, while the errands that require human interaction gets forwarded to a human agent who in turn can spend more time making sure that user gets proper assistance.
What Zowie does for us is increasing the customer service quality for everyone.
The people who need quick assistance get it from Zowie, while the errands that require human interaction gets forwarded to a human agent who in turn can spend more time making sure that user gets proper assistance.
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