Sold by: ZowieÂ
Deployed on AWS
Customer AI Agent Platform Build, orchestrate, and coach customer-facing AI agents - across any channel, any workflow, at any scale.
Overview
One Platform. Every Customer Interaction. Zowie gives enterprises everything they need to thrive in the AI Agent era.
Build
- Launch AI Agents fast - with or without code.
- Use Zowie's builder or connect your in-house agents.
- Define tone, processes, languages, and outcomes - down to the last detail.
Orchestrate
- Route conversations to the right agent - AI, human, or hybrid.
- Manage interactions across chat, voice, email, social, forms, and API - all in one place.
Monitor
- Zowie's AI Supervisor evaluates 100% of interactions across all channels.
- Spot errors. Surface insights. Stay in control.
Improve
- From repetitive issues to missing knowledge, AI Insights highlights what needs fixing.
- AI Coach closes the loop - training your agents, automatically.
Highlights
- Built for Scale. Engineered for Precision. Zowie resolves the toughest inquiries with surgical accuracy. Every action is traceable. Every step - deterministic. - 95%+ inquiries resolved by AI - 40% faster resolution times - 30% increase in customer satisfaction - 22% improvement in retention
- Enterprise-Ready, By Design. No hallucinations. No black-box logic. Just enterprise-grade automation that works. - Security-first: SOC 2, GDPR, and CCPA compliant - Zero guesswork: AI executes your defined processes - no deviation - Scalable everywhere: Build once. Deploy globally.
- Why Market Leaders Choose Zowie AI that performs. Conversations that convert. - Real action: Refunds, reships, password resets - fully automated. - Full coverage: Voice, chat, email, social, mobile, API - handled in one platform. - Effortless integration: CRMs, ERPs, helpdesks, marketing tools, subscription systems - plug in and go. - No compromise: Your AI agents. Your LLM. Your data. Our infrastructure.
Details
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Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Package of Automated Conversations | Includes 25 000 Automated Conversations. | $34,500.00 |
Vendor refund policy
Please refer to refund policy at: https://getzowie.com/terms-and-conditionsÂ
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact Zowie Support Team at support@zowie.aiÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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73 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Alexandra K.
Great of getting daily tasks done. đź‘Ť
Reviewed on Nov 19, 2024
Review provided by G2
What do you like best about the product?
Fully automatic FAQ system.
reacts quickly to make customers happy.
Excellent communication with online shopping platforms.
Reduce workload of customer support by taking over repeated queries.
New AI agent for customer support is absolutely very good.
reacts quickly to make customers happy.
Excellent communication with online shopping platforms.
Reduce workload of customer support by taking over repeated queries.
New AI agent for customer support is absolutely very good.
What do you dislike about the product?
Lack of next level customization for small startups.
What problems is the product solving and how is that benefiting you?
Our staff works on development tasks more and answers same questions less often. It's help me to improve customer service experience with his chatbot.
Consumer Services
Zowie is super easy and user friendly!
Reviewed on Sep 13, 2024
Review provided by G2
What do you like best about the product?
Ease of access and functionality. Everything was a button click away.
What do you dislike about the product?
The language translator feature didn't always work when needed.
What problems is the product solving and how is that benefiting you?
Zowie made communicating with customers and following up on messages very easy.
Consumer Services
Zowie is the tool we use to chat with our customers, its easy and user friendly.
Reviewed on Sep 13, 2024
Review provided by G2
What do you like best about the product?
What I like best about Zowie is how easy it is to connect with customers and solve their issues quickly. It keeps everything efficient
What do you dislike about the product?
What I dislike about Zowie is that it can sometimes be a bit limited in features compared to other communication tools, which can make handling complex queries a bit tricky.
What problems is the product solving and how is that benefiting you?
Zowie helps solve the problem of managing customer communications by keeping all interactions organized in one place.This makes it easier to track and respond to customer inquiries.
Arts and Crafts
Customer Service manager
Reviewed on Sep 11, 2024
Review provided by G2
What do you like best about the product?
Zowie s ability to handle common customer inquiries automatically, which can significantly reduce the workload on human agents and speed up response times.
What do you dislike about the product?
Inabilty to be able to do calls within their system
What problems is the product solving and how is that benefiting you?
Free up live agents to do other needed task
Consumer Goods
very convenient
Reviewed on Sep 10, 2024
Review provided by G2
What do you like best about the product?
It is easy to customize message to our customers
What do you dislike about the product?
Customers sometimes get frustrated by the ai response in general
What problems is the product solving and how is that benefiting you?
able to cancel orders for the customer saving agents from returning a call or email