Zowie AI Agent Platform
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Zowie - easy and effective
What do you like best about the product?
Everything about an automated answer. It takes about 5 min to create a fully working automated response. Workflows are as easy as automated answers to create. Even adding a customer's phrases to already existing automation is simple - just select which automation to assign the phrase to. Recommendations are helpful too. Zowie support is alsow great. Regular meeting with Zowie shows that they care about us.
What do you dislike about the product?
With each big software, it might be complex and complicated when you try to use everything that platform offers. It takes some time to learn how to create the perfect solution for your company but of course, Zowie helps you with implementations and handle of everything.
What problems is the product solving and how is that benefiting you?
Automated answers help answer the most common and most popular customer questions. At live chats, the customer is mostly asked a simple question that Zowie Bot can easily answer in a second. Questions and automated answers about invoices, order status or even basic information about the product and shipping process etc. that we offer are something that saves time for our workers so they can be more productive and take care about other tasks.
Recommendations to others considering the product:
Just try it and you'll see that Zowie can help you with customer service. If you'll have any questions/problems you just ask Zowie for help, it's that simple.
I strongly recommend using services of this customer-oriented company.
What do you like best about the product?
Zowie is a technology company that is constantly growing. They are ambitious and never stop developing.
We use their chatbot and livechat tool and these are great tools. Very intuitive and easy to learn and use - yet very complex.
They offered me functionalities that other companies haven't at this moment in their products.
Zowie stands out for flexibility. With many queues, we can adapt to our customers. Chatbot handles first contact, consultants do the rest and forward conversations to the other queues.
We use their chatbot and livechat tool and these are great tools. Very intuitive and easy to learn and use - yet very complex.
They offered me functionalities that other companies haven't at this moment in their products.
Zowie stands out for flexibility. With many queues, we can adapt to our customers. Chatbot handles first contact, consultants do the rest and forward conversations to the other queues.
What do you dislike about the product?
I suppose we are the most advanced of Zowie's customers if we talk about a Livechat solution. Therefore we got plenty of demand in space of analytics. Some things weren't perfect at the start of cooperation and required the introduction of new features.
What problems is the product solving and how is that benefiting you?
Zowie automates a large part of our customers' contact on chat, which leads to savings. In addition, the chatbot forwards the discussions to the relevant groups of consultants which helps us with contact routing.
Zowie also has a very complex analytics section in their platform which is needed in managing work with customers on a big scale.
Zowie also has a very complex analytics section in their platform which is needed in managing work with customers on a big scale.
Recommendations to others considering the product:
For me, Zowie is the best solution in the Polish market that contains an advanced AI chatbot with a complex Livechat inbox. This is the second company in this market segment I'm working with and I am very satisfied.
Great AI Chatbot - Even Better Customer Support!
What do you like best about the product?
Zowie's effortless ability to deflect FAQs
What do you dislike about the product?
Nothing so far, they've already added features that we've requested.
What problems is the product solving and how is that benefiting you?
Zowie helps minimize repetitive questions like order status and FAQ's so that our agents can focus on high-effort service and sales.
Recommendations to others considering the product:
Their team is extremely helpful in getting started, highly recommend them - and the product is awesome.
Product Manager
What do you like best about the product?
I like the product itself the most (chatbot). Zowie helped us a lot during high traffic in 2020. At that time, we offered our users 24/7 support with a knowledge base that is still growing. After months of cooperation, we decided to move forward and launch Zowie services on other markets. The chatbot is easy to implement and maintain. We manage to build a successful relationship with Zowie. We meet periodically to develop our customer care processes and benefit from Zowie's team knowledge to enhance our users' experience.
What do you dislike about the product?
It is tough to point out any cons. I want to mention the only thing you need to spend to make a solid solution with users not knowing they are talking to a virtual assistant - time and effort! If you consider this time as an investment, it will pay off in the long run. Otherwise, it might be a waste of time.
What problems is the product solving and how is that benefiting you?
Zowie took over the contact with our users on the mobile application - working as the first support line. We have switched from email contact to virtual assistance; hence our users can chat about different issues during one session instead of sending an email and waiting for a reply.
We took customer service to a new level
What do you like best about the product?
Contact with our account manager (Magda is great), regular update of the content of our chatbot, possibility of placing the chatbot on the website
Thanks to meetings with our account manager, we know what are trends in the most frequent questions from our clients and what we should focus on
Thanks to meetings with our account manager, we know what are trends in the most frequent questions from our clients and what we should focus on
What do you dislike about the product?
What I don't like is not related to Zowie, but rather to the bugs that occur on the Facebook side
What problems is the product solving and how is that benefiting you?
Creating a tool that allowed our clients to find answers to frequently asked questions at any time of the day
Recommendations to others considering the product:
Always choose an option with Account Manager Care, it is so comforting!
Chatbot
What do you like best about the product?
The admin panel is terrific. All information is transparent and easily editable. Cooperation at the highest level. All new implementations and problems are solved on an ongoing basis. Constant contact with the tutor. Colossal praise and thanks to Filip Czerniawski.
What do you dislike about the product?
All problems are solved on an ongoing basis. So during our four months of cooperation, and as of today, I have no negative comments about our partnership.
What problems is the product solving and how is that benefiting you?
Bugs in chatbot conversation with users, solving technical problems, preparing new functionalities for the bot, preparing and supporting new products, and translation for a chatbot. During our four months of cooperation, our automated bot chats ranged 78%, and Zowie entiterly handled 43% of them.
Recommendations to others considering the product:
If you are looking for a company that will implement your chatbot, help in its development, implementation, prepare complete and perfectly editable software for it, and guarantee you almost 24h service, Zowie will meet all your expectations.
Wonderful Asset to Our Company!
What do you like best about the product?
I love the ease of being able to modify responses to fit your business exactly the way you want it.
What do you dislike about the product?
There is not much I dislike! Sometimes it can be challenging to get the correct responses if you do not have it set for the exact question the customer is asking but that just takes some tweaking.
What problems is the product solving and how is that benefiting you?
We are able to minimize the amount of emails we receive by being able to utilize Zowie to answer basic questions such as "when will my order ship" and "please cancel my subscription". This has helped us reduce overwhelming levels of incoming customer inquiries, allowing our employees to focus on other tasks.
Recommendations to others considering the product:
Easy to use, responsive team, helpful for your company!
Veni, vidi, vici
What do you like best about the product?
As Cristopher Hitchens once said; "A good day is one where I can not just read a book, but write a review of it", today I can say that an efficient way to communicate and entertain your customers is to give them the best answer, in a good and interesting way and in the shortest period of time. Zowie chatbot empowers us mostly like any other chatbot, but Zowie is very easy to set up, the use is simple, and it can do wonders while you have fun. Also, the most important thign when you work on this platform, is actually working with the people from Zowie - they are always her, giving examples and support, education and ideas all the way your journey through chatbot challenges.
What do you dislike about the product?
Lots of things that can do and sometimes you just need very simple solution. Also, there are some features in implenetation to facebook messenger that could be more sophisticated.
What problems is the product solving and how is that benefiting you?
Mostly it's communication through campaigns and drive to hairsalons through maps, but in the future it will be much, much more.
Zowie is an integral part of our CS team
What do you like best about the product?
Before we started using Zowie, our small CS team of 3 could barely keep up with all of the chats we were receiving as the company grew. Now, with Zowie, we can handle exponentially more than we could previously, all while maintaining a small team size. Zowie is an integral part of why our customer success team can keep up with the scaling rate of our company. Zowie is easy to set up, and we are constantly adding more to our knowledge base to keep training our Zowie bot for more accurate responses. Our account manager/Conversational AI expert is excelent and has been so accomodating to us as we began using Zowie.
What do you dislike about the product?
It's hard to find something to dislike about Zowie, with its ease of use and incredible UI.
What problems is the product solving and how is that benefiting you?
Zowie has helped our CS team cut down on time spent answering a common question and has allowed our team to focus on the customers who have more in-depth questions that require personal responses.
Zowie is the chatbot of the future!
What do you like best about the product?
It is easy to set up and has great support.
What do you dislike about the product?
I am not as tech-savvy, so sometimes I struggle to create automations, but that's my issue, not Zowie's.
What problems is the product solving and how is that benefiting you?
We are able to automate chats on our website and Zowie is able to resolve most of our customer's inquiries.
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