Zowie AI Agent Platform
ZowieReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
73 reviews
from
External reviews are not included in the AWS star rating for the product.
Professionalism at the highest level
What do you like best about the product?
The ability to create a workflow that enhances our customers user experience
What do you dislike about the product?
The dashboard can be difficult to work around sometimes, but they are constantly updating and improving it, so it is not a problem
What problems is the product solving and how is that benefiting you?
Chatbot support and automation for our customers around Europe.
Zowie: Cutting Edge Automation
What do you like best about the product?
We love utilizing Zowie!
They have provided a quick and easy service that resulted in an almost effortless integration process. With round-the-clock support, we are able to optimize and update this service to fit our exact specifications and needs in no time.
The tool also provides automated suggestions and tools for tracking the most common requests we receive. Creating even more opportunities to streamline our internal processes to assist customers better.
We highly recommend this service for anyone looking to get ahead with optimizing support for their e-commerce customers. Zowie is able to automate and handle any requests we could throw at it!
They have provided a quick and easy service that resulted in an almost effortless integration process. With round-the-clock support, we are able to optimize and update this service to fit our exact specifications and needs in no time.
The tool also provides automated suggestions and tools for tracking the most common requests we receive. Creating even more opportunities to streamline our internal processes to assist customers better.
We highly recommend this service for anyone looking to get ahead with optimizing support for their e-commerce customers. Zowie is able to automate and handle any requests we could throw at it!
What do you dislike about the product?
We have worked with Zowie for quite some time, and they have been able to handle any requests we have thrown at them. At this current time, there are no dislikes that we have not been able to work through and come together on a solution for.
What problems is the product solving and how is that benefiting you?
Zowie has helped us dial in our front-line support. Providing quick and easy automated service for customers who need assistance immediately.
This helps us cut down on labor costs, and overall team headcount, as well as frees up our existing support team to handle more complicated customer requests.
This helps us cut down on labor costs, and overall team headcount, as well as frees up our existing support team to handle more complicated customer requests.
Finally a chatbot that works
What do you like best about the product?
Efficient and fast implementation
Very professional team, that has managed to successfully address all our needs
Intuitive and easy-to-use platform
Focus on e-commerce-> preconfigured automations specifically for the industry
Very professional team, that has managed to successfully address all our needs
Intuitive and easy-to-use platform
Focus on e-commerce-> preconfigured automations specifically for the industry
What do you dislike about the product?
Managing chatbots across different markets with varying complexity of products and procedures is a bit challenging.
Some minor missing capabilities related to Freshdesk integration
Some minor missing capabilities related to Freshdesk integration
What problems is the product solving and how is that benefiting you?
Zowie is helping deflect simple customer inquiries helping our agents focus more on tasks that add value for the customers and the business
Having a good chatbot helps us implement our chat/channel strategy
Having a good chatbot helps us implement our chat/channel strategy
One of the coolest companies I have ever worked with!
What do you like best about the product?
The effectiveness, the attention to detail, the helpfulness, and responsiveness.
What do you dislike about the product?
Seeing great results took a little longer, than expected and I feel like there are some workflows that are just not fully covering our processes
What problems is the product solving and how is that benefiting you?
Reducing the number of chats that come to CS, dealing with repetitive questions
Making customers satisfied with Zowie
What do you like best about the product?
1. Plain and simple layout, it's very easy-to-learn
2. Wide range of mechanics concerning automation, chatbot training (including recomendations)
3. Plenty of metrics to check your teams performance
4. Great contact with account managers.
2. Wide range of mechanics concerning automation, chatbot training (including recomendations)
3. Plenty of metrics to check your teams performance
4. Great contact with account managers.
What do you dislike about the product?
Occasionally some performance issues (though they're swiftly fixed by the support team)
What problems is the product solving and how is that benefiting you?
Zowie allows gathering all the points of contact with clients (email, social media, live chat) in one place so you can manage them and assign tasks to your agents. It also helps to train the chatbot and evaluate its work. Zowie provides plenty of metrics and statistics as well as a system of tags (topics) to keep an eye on the most important issues at the moment.
Super impressed!
What do you like best about the product?
We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!
What do you dislike about the product?
Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.
What problems is the product solving and how is that benefiting you?
Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.
Zowie made a difference for our Support operation, despite our own infrastructure's shortcomings.
What do you like best about the product?
Ergonomic chatbot configuration interface, a helpful and responsive handler from Zowie, and a design & development team that is eager to do custom development for us.
What do you dislike about the product?
Some error messages are unintuitive, there were some hiccups and/or glitches during some setup processes that required custom work from Zowie, lack of sorting and filtering options when managing a large number of modules (workflows).
What problems is the product solving and how is that benefiting you?
Handling large amounts of support traffic, especially during periods of high overall traffic and sales. Optimizing existing customer support workflows, by properly identifying issues and gatherign information from users without requiring additional manual work from Agents.
Recommendations to others considering the product:
It's worthwhile to take advantage of Zowie's training sessions until the chatbot is fully set up.
Great team and problem solving from Zoie, some functions are a bit clunky
What do you like best about the product?
Zowie as a team has helped us every step of the way to get our bot set up. They have created features for us and alays take on feedback and improvements.
What do you dislike about the product?
The automations can be easily misunderstood by the bot and I wish there was a way to ask the bot to "exclude" certain phrases when it determines an automation. We have many similar customer comments which can be misconstrued.
What problems is the product solving and how is that benefiting you?
Our Chatbot automation % has increased and we are coming up with clever ways to deflect chats into other, less time-sensitive, channels.
review on the use of zowie
What do you like best about the product?
I like the openness to the client's needs
What do you dislike about the product?
Due to the short time of use, I am not able to indicate a negative topic.
What problems is the product solving and how is that benefiting you?
simple automation of customer service
My experience in serving Zowie has last for 1 year
What do you like best about the product?
The most helpful thing is possible to use message templates and use from postponed tab- in this time we can solve the clients problem, (contact with our wearhouse) and get back with information to the client later.
What do you dislike about the product?
There is a problem with countdown time. When the client responds to us something and this is a simple confirmation of our message, like (ok, I`m waiting, goodbye), we need to give him an answer again to stop the time. If we do not do it, our productivity is lower.
What problems is the product solving and how is that benefiting you?
Every problem we have on the line. We can serve Facebook from here and reduce the number of calls.
showing 21 - 30