Zowie AI Agent Platform
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great bot solution for small and large organizations
What do you like best about the product?
The best thing about the Zowie solution is that you can make live changes yourself at any time. Changes are visible immediately in the production system. With other suppliers this was not possible, and changes were often made too late. Here there is no such obstacle, we always have up-to-date information in the bot, and we ourselves can decide what and when to display to the customer. We are also pleased with the great possibility of implementing our own solutions, using Workflow or RESTautomation - something that has greatly improved our bots.
What do you dislike about the product?
Definitely no direct integration with well-known contact center systems e.g. Genesys.
What problems is the product solving and how is that benefiting you?
In zowie I have full control over the content that is sent to customers. The ability to connect with agents at any time. The use of surveys allows them to leave messages for us on difficult cases, where they can provide already preliminary data on the basis of which we can settle returns or customer complaints. A definite favorite of mine are Workflows which allow us to build small and large flow which guides the customer through the conversation without the need to write a single word. these days, customers like the simplicity of action, efficiency of answers given by the chatbot.
Revolutionary! Zowie transforms the way we work
What do you like best about the product?
Incredibly fast implementation and ROI in days compared to other tools that take months to implement.
I have never thought that automating customer service could be THAT easy.
When it comes to customer service tools for ecommerce, there's simply nothing better.
They are cool people to work with!
I have never thought that automating customer service could be THAT easy.
When it comes to customer service tools for ecommerce, there's simply nothing better.
They are cool people to work with!
What do you dislike about the product?
Collaboration is important to me so everything is perfect so far and I hope it stays that way. We have some big tasks ahead of us and I am counting on adequate support.
What problems is the product solving and how is that benefiting you?
Instead of waiting hours on hold or days for a response, our clients are now incredibly happy with the fast, frictionless, actionable, and personalized
self-service we have been able to provide through Zowie. It’s making us more efficient and leaving customers satisfied.
self-service we have been able to provide through Zowie. It’s making us more efficient and leaving customers satisfied.
Best Customer Services Platform run by Amazing team
What do you like best about the product?
The ease of use as well as the support we get from the Zowie team
What do you dislike about the product?
Nothing. with great product and support I have not had any complains.
What problems is the product solving and how is that benefiting you?
The automation, deflections, ease of use, and reporting, to name a few. Additionally, Zowie also helps us with requests and really listens and provides good solution.
Zowie has made our work as professional and efficient as we've always wanted it to be
What do you like best about the product?
Fast and visible results:
- the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results
- interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas
- the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results
- interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas
What do you dislike about the product?
- there is a lot of very detailed data in analytics but would like to see more useful and accessible data to provide people with instant feedback; it has improved a lot but a first we needed to dig a lot to extract the data what we need
What problems is the product solving and how is that benefiting you?
Zowie helps us to cover big % of the chats entirely but chatbot, without this we would need to have way much bigger capacity in our Customer Support department. We also can introduce and somehow advertise our products on LiveChat, share some discount codes with customers. Work is devided equaly and fairly between the agents which was very important to us.
Revolutionary with a fresh and new-fashioned perspective
What do you like best about the product?
Zowie has shown that AI can be the real-deal in providing efficient customer service. In just 6 months, we were able to automate almost 80% of our traffic & deflect 40% of inquiries received from our customers. Zowie allowed us to combine 3 major communication channels into one tool, which I previously did not know was possible. Zowie has become an omnichannel which our team desperately needed. Our agents no longer have to switch through multiple platforms which, in turn, increased productivty and allowed us to reach previously unattianble KIPs. On top of that, I never imagined working with AI will be so intutive - the capabilities of Zowie make it possible to build highly detail-oriented automations with little technical skills required. You do not have to be a tech expert to use the potential Zowie gives. The customer success manager is also very helpful and makes sure to stay in touch with us on periodical basis: to analyse our current needs and new areas which can be explored by our team.
What do you dislike about the product?
The one thing that Zowie could improve on is their capacity to address any bugs or technical errors that are reported. In does not happen often, however when it does, the time it takes to identify the problem and resolve can be quite long. However, I know Zowie has already identified this as something to focus and are making efforts to make this experience more comfortable for their customers!
What problems is the product solving and how is that benefiting you?
- Our growth in the recent years has been quite overwhelming for our customer service support. Hiring new agents on a constant basis on the ever-growing demand was not an attainable solution in the long run. Zowie has become an effective alternative, providing a worthy solution which was previously not considered.
- Zowie handles our customer support team’s most repetitive and time-consuming tickets, allowing our agents to focus on more complex inquiries. In doing so, it’s making us more efficient and leaving customers satisfied.
- Zowie has provided an omnichannel solution which we previously had trouble finding due to high costs. Zowie has made it possible for us to use outstanding tech solutions with fair costs.
- Zowie handles our customer support team’s most repetitive and time-consuming tickets, allowing our agents to focus on more complex inquiries. In doing so, it’s making us more efficient and leaving customers satisfied.
- Zowie has provided an omnichannel solution which we previously had trouble finding due to high costs. Zowie has made it possible for us to use outstanding tech solutions with fair costs.
Zowie is great product, it was game changer for us!
What do you like best about the product?
Chatbot is really great and quite easy to configure with multiple options and possibilities.
What do you dislike about the product?
Some statistics could be displayed better, but this depends on what do you need.
What problems is the product solving and how is that benefiting you?
The number of tickets per order was excessively high, and this was costing us a
lot of money. Implementing Zowie helped us reduce this by an impressive 50%.
lot of money. Implementing Zowie helped us reduce this by an impressive 50%.
A top-tier product for sure!
What do you like best about the product?
I love how Zowie serves as a multi-tool for customer support allowing multiple platforms to be connected in one place. On top of that it's pretty easy to set-up and create new automations.
What do you dislike about the product?
Some parts of the UI (i.e. workflow building feature) can be a bit messy once a more complex scenario is created. It'd be a good idea to implement something cleaner there.
What problems is the product solving and how is that benefiting you?
Zowie helps our Customer Support team in their day-to-day operations by handling the most common, repetitive queries. That way the team can focus on most complex cases and assist customers at the same time.
Zowie- Wuffes Ricardo Reyes
What do you like best about the product?
The chat bot has helped our customer service operation in a very good way. It has helped us reduce the amount of contacts and helped improve our average response time.
What do you dislike about the product?
For us, what we really be is lacking is the user interface, with our previous provider we could access shopify features and that is something I would love to see with Zowie.
What problems is the product solving and how is that benefiting you?
So far, it has helped us create self-service solutions for customers, while improving our response time and giving the agents the chance to focus on more complex cases.
Zowie has helped the CX department with a high volume of tickets.
What do you like best about the product?
we like to be able to be in control and automate the questions and answers ourselves.
What do you dislike about the product?
There are many tools that I don't know how to use and I would like to be able to take more advantage of them.
What problems is the product solving and how is that benefiting you?
Order information. Customers are more relaxed when they receive information about their orders on the spot.
Zowie works fine and his chatbot helps the CX department with the most common tickets
What do you like best about the product?
Zowie works great as a chatbot, the platform is very atractive and easy to handle.
What do you dislike about the product?
Sometimes it feels like it needs too many learning phrases, and when using the chatbot. Some words are not linked to the learning phrases, so you get the wrong answer by the chatbot. The need to add the whole learning phrase can be a bit problematic as every question is made differently by each the customer.
What problems is the product solving and how is that benefiting you?
Zowie is helping our customer experience department to solve most common tickets in our reatil company
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