Ortto
OrttoReviews from AWS customer
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Easy to Use and Great for Intro CRM
What do you like best about the product?
With a new subscription business, we have been able to implement it's contact chat feature which has created several great leads and contacts since our product launch. We enjoy the easy to navigate platform with the templates and contact management
What do you dislike about the product?
I wish it would help us with market-specific how-to's or how to generate more leads using the product.
What problems is the product solving and how is that benefiting you?
Developing a great customer experience without have to be there face-to-face. We are able to take our site to a new level of customer user experience through the feedback we receive from this tool
Recommendations to others considering the product:
I would recommend knowing what your goal is in when the pop up appears. Our site is driven for subscriptions so our pop up is letting them know we know they are there if they have any questions.
Easy to use SaaS user nurturing tool
What do you like best about the product?
Since we use Autopilot at SERVUS to take our users on a nurturing journey, it has performed its tasks without any problems. In fact, it is rare that I have to monitor the dashboard - it just works! Also like the integration with Segment, in order to pass events from our platform into Autopilot for tracking
What do you dislike about the product?
The need to enter a journey in order to audit/edit the emails in that journey. This may have been changed recently, but was the one item that seemed like extra work when I was updating my journeys last time (it's been a few months).
What problems is the product solving and how is that benefiting you?
SaaS user nurturing - trickle out info to our users to help them learn about our product at key steps. In addition, we have created event based journeys/content, so it is helpful to know what each user has done/not done so that we can sent them the appropriate content.
Recommendations to others considering the product:
You will save a lot of time if you have some email copy already available when you are building your journeys. It is likely that you will come up with new requirements for additional emails, but having a starting point will pay off.
Simple, easy to use and effective for customer journey management
What do you like best about the product?
everything you need and nothing you dont. Dont expect salesforce or infusionsoft functionality but also dont expect the learning curve or the complexity in setup.
If you want an easy way to put your leads into a journey then this is it.
If you want an easy way to put your leads into a journey then this is it.
What do you dislike about the product?
Would have liked some inbuilt survey functions for simple surveys.
What problems is the product solving and how is that benefiting you?
EDM for customers not in the "buying zine" has always been a struggle which we can now solve
Recommendations to others considering the product:
See if you can solve your problems with this level of features. Can you live without the advanced features. If you can then this is the one
The best automated email marketing I've ever used.
What do you like best about the product?
The way you build "journeys," or the funnel a user goes through, is extremely simple to use and understand. I'm a gym owner, not a highly sophisticated email marketer. I just love the ease of use setting up a new journey and the statistics it gives you for which pages people visit on your site and the interactive stuff you can do with them based on certain criteria.
What do you dislike about the product?
I wish there were an easier way to send out newsletters, honestly. I'd like to have one journey for Newsletters and then each month, just plug in my updated content and re-send. Instead, you have to duplicate last month's journey and send it all over again. If I send out a weekly newsletter, then I'm going to have 52 separate journeys built at the end of the year.
What problems is the product solving and how is that benefiting you?
The biggest problem I'm solving personally is responding to requests for more information. I used to reply to each person manually with a page and a half email describing exactly what it is I do, how I do it, how much it costs, etc. Now I've got a form on my site that asks their name, email and what they'd like more information on. Depending on what they select on that last option, a personalized, automated email gets sent to them describing how I can help them without me having to lift a finger.
Recommendations to others considering the product:
The other thing I really love about autopilot that I use on one of my sites is their HeadsUp. That's the little thing that pops up in the bottom corner of the screen that has my face on it and says, "Hi, I'm the owner, can I help you with anything?" or whatever you want it to say. It makes the experience much more personalized for the end users. I've gotten some good leads from it.
Automate EVERYTHING!
What do you like best about the product?
To start, my use for Autopilot is associated with my e-commerce site. I use it to engage clients, share information and for multiple stage follow-ups.
Autopilot is extremely versatile and easy(ish) to use. The possibilities are virtually endless with what you can do.
I love being able to segment people into different groups/lists based on where they are in the cycle of buying/nurturing. Trigger selection is fantastic, as are the email templates.
Autopilot is extremely versatile and easy(ish) to use. The possibilities are virtually endless with what you can do.
I love being able to segment people into different groups/lists based on where they are in the cycle of buying/nurturing. Trigger selection is fantastic, as are the email templates.
What do you dislike about the product?
Really the only thing is understanding some of the more advanced concepts and how others with similar goals use the platform. It would be nice to see AutoPilot host group meetings for various uses.
What problems is the product solving and how is that benefiting you?
Autopilot allows our business of 2 people to respond and treat +1000 clients as if we had a staff that was much larger. We can personally reach out to each person on a timed basis after their purchase to share information as well as gain feedback. This has been extremely effective in gaining positive reviews and very helpful in understanding a few shortcomings on our end.
Recommendations to others considering the product:
Start with a notepad and write out exactly when/how/who you want to 'touch'. Use those flows to create journeys for your customers.
Attend the training! It's not spectacular, but it's a great head start on getting into the platform and kicking things off.
Use Flight School! While the videos can be long, they are extremely valuable in understanding how certain things work and why you would use them.
Attend the training! It's not spectacular, but it's a great head start on getting into the platform and kicking things off.
Use Flight School! While the videos can be long, they are extremely valuable in understanding how certain things work and why you would use them.
Great for automation but terrible templates
What do you like best about the product?
I love the journey design that allows you to visualise the customer journey. Great integrations - especially with Segment / Mixpanel.
What do you dislike about the product?
Templates are not easy to customise at all. Certain elements of UI are clunky (creating new email from template).
What problems is the product solving and how is that benefiting you?
Onboarding users, trigger based behavioural emails.
The backbone of our direct marketing efforts. I don't need to say more than that!
What do you like best about the product?
The UI is amazingly simple and user friendly. The service/support is impeccable. The people who provide the service and support are so very helpful and passionate about the product, it's infectious. The app works and it works very well for us.
What do you dislike about the product?
I'd love to see integration with more CRMs as well as a faster response time in page loads.
What problems is the product solving and how is that benefiting you?
I'm currently nurturing leads and converting them via email marketing initiatives and content marketing strategies all facilitated through the application.
Recommendations to others considering the product:
Just sign up for the trial, contact support with any questions you might have and be blown away.
Powerful & Supportive
What do you like best about the product?
- The customer support is AWESOME! From the very start, the Autopilot team has been there to help with the transition from our former automation system, as well as training, on-boarding, answering questions whatever I need.
- Easy-to-use, visual and intuitive.
- The automation is fantasic!
- Powerful integration with both SalesForce & Slack
- Postcard feature is AWESOME!
- Easy-to-use, visual and intuitive.
- The automation is fantasic!
- Powerful integration with both SalesForce & Slack
- Postcard feature is AWESOME!
What do you dislike about the product?
- I wish there was a separate interface for managing your email templates, I dislike having to create a journey to see my email templates.
What problems is the product solving and how is that benefiting you?
I was paying an enterprise level price for a popular automation system just to get basic automation for email campaigns. Autopilot gave me everything I needed without having to pay for stuff I don't need.
Recommendations to others considering the product:
Signup for a trial and definitely contact with the Autopilot team, they are great to work with and rather than selling you on a plan and getting you to signup, they want to help you solve your problems and meet you goals.
Cheap and awesome
What do you like best about the product?
It is really easy to build email workflows in Autopilot. SImple drag and drop tools that anyone can use.
What do you dislike about the product?
Can't really complain about anything in Autopilot...
What problems is the product solving and how is that benefiting you?
We have automated many emails that we used to send manually. It saves time and effort from us as we can build conditions into those workflows and we only send necessary emails based on the data.
Biggest benefit so far has been to learn from our customer who respond to the welcome email where we ask what they are building and why they chose us.
Biggest benefit so far has been to learn from our customer who respond to the welcome email where we ask what they are building and why they chose us.
Recommendations to others considering the product:
Play with their workflow creator
Great Software but
What do you like best about the product?
The Salesforce integration is great. They've done a good job of allowing you to interact with your customer data in Salesforce seamlessly. The addition of text and hard mail capabilities provides a nice alternative to only email marketing. They have a great user interface that makes it easy for staff to learn quickly.
What do you dislike about the product?
The form capture component. I think both hubspot and Infusionsoft have better capabilities here. While Autopilot has the ability to capture form data, your form must already exist on the page. It's not as simple as just having the HTML up, you must build out the functionality so the form posts someplace. Once that is completed you can then have Autopilot capture the data. This tends to be an extra step. Most other email automation software provides the ability to embed a working form into your site the captures and posts the data back to the email automation software.
Second, the pricing. They use to have a fantastic pricing model. However they chose to get rid of that in favor I higher prices without additional features. It would have been nice for them to grandfather old clients, which they claim to have offered. However that wasn't really the case. The minute your email exceed the current level they shut your account down and force you to upgrade, at which point you have to accept their newer price tiers. I could understand being asked to upgrade if they rolled out new features that you wanted to utilize. However to force upgrade past user is a little disingenuous. It's an email automation software, your list will grow, they know his and it's there way of making you feel PC while still forcing everyone to upgrade.
Second, the pricing. They use to have a fantastic pricing model. However they chose to get rid of that in favor I higher prices without additional features. It would have been nice for them to grandfather old clients, which they claim to have offered. However that wasn't really the case. The minute your email exceed the current level they shut your account down and force you to upgrade, at which point you have to accept their newer price tiers. I could understand being asked to upgrade if they rolled out new features that you wanted to utilize. However to force upgrade past user is a little disingenuous. It's an email automation software, your list will grow, they know his and it's there way of making you feel PC while still forcing everyone to upgrade.
What problems is the product solving and how is that benefiting you?
Automation marketing to our Salesforce database without Pardot.
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