Ortto
OrttoReviews from AWS customer
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Proactive Support. Feels Good. Is Good.
What do you like best about the product?
I'm a visual person, and I love the automation logic tree layout, complete with in-line interactive features. But, what really has me hooked is the proactive customer support. They saw I was searching their knowledge base, reached out, and solved my problem in minutes. I didn't even know that was possible.
What do you dislike about the product?
Autopilot is actively evolving their platform, so there are some UX features that are being streamlined.
What problems is the product solving and how is that benefiting you?
Building a fairly complicated automated email campaign. The interface is great, sharing and collaborating with both our internal team AND getting input from Autopilot support. I like it.
Recommendations to others considering the product:
Give it a shot, and ask questions! Take the tutorial classes and put in the time playing with the software to really understand what you're looking at. Contribute to the knowledge base, ask questions, etc. Make Autopilot great!
One of the best drip campaign products out there!
What do you like best about the product?
They make it so easy to set up complicated, automated drip campaigns for any type of business.
What do you dislike about the product?
Their customer profiles are not as robust as I would like, but it's not the biggest deal.
What problems is the product solving and how is that benefiting you?
We have to send a lot of different transactional and engagement emails. Autopilot makes it way easier to deal with those things with little headache.
Recommendations to others considering the product:
Use it if you need a bug free alternative to Intercom that's cheaper.
8 is the magic number
What do you like best about the product?
I have trued 8 differents autoresponders and this is the one for sure, i came back coz is awesome
The best for me is the easy way you can set up the journeys. Its just amazing how easy it is and for me im not a tech guy is extremely fast.
The best for me is the easy way you can set up the journeys. Its just amazing how easy it is and for me im not a tech guy is extremely fast.
What do you dislike about the product?
Well if i have to say what i dislike is the pricing for more than 1000 users. i believe it need to be 20usd between 0 an 3000 users that could be great
What problems is the product solving and how is that benefiting you?
Well autopilot is the heart of my email campaign where i sell online courses
Easy and light
What do you like best about the product?
It's a drag and drop UI and very easy to use. Very user friendly.
What do you dislike about the product?
It isn't a very comprehensive tool such as Marketo, but the best value for the price.
What problems is the product solving and how is that benefiting you?
Email automation, website user activity, and CRM integration. Works like a magic.
Autopilot is the best prospect nurturing tool available, period.
What do you like best about the product?
The easy and powerful drag and drop GUI is so intuitive to use. The integration into other apps and platforms is straightforward and easy - I use Zapier to connect to Instapage and Typeforms. It just works really well. Support is excellent, as is the documentation. Very professional and friendly company.
What do you dislike about the product?
Some difficulty setting up SSL but that is down to my lack of experience - I am not a coder.
What problems is the product solving and how is that benefiting you?
Autopilot is at the heart of my marketing strategy - I have built an entire business model around it. It manages relationships with prospects automatically letting me get on with more strategic planning.
Recommendations to others considering the product:
Try it, you won't go back.
Basically awesome
What do you like best about the product?
It does everything we need at a fraction of the price of competition.
Super-fast customer service.
Intuitive.
We run the company through Autopilot.
Super-fast customer service.
Intuitive.
We run the company through Autopilot.
What do you dislike about the product?
Not much.
We really like the service.
We would like to see a better email system - could be less labor-intensive and more intuitive, but, truly, this is a minor grumble.
I am scratching to find things to dislike.
We love it.
We really like the service.
We would like to see a better email system - could be less labor-intensive and more intuitive, but, truly, this is a minor grumble.
I am scratching to find things to dislike.
We love it.
What problems is the product solving and how is that benefiting you?
Lead nurturing.
Basic CRM.
Email mail out.
Lead capture.
Basic CRM.
Email mail out.
Lead capture.
Recommendations to others considering the product:
Free trial - you have nothing to lose.
It will blow your mind.
It will blow your mind.
Autopilot is awesome
What do you like best about the product?
The simplicity - marketing automation software is usually complex and unwieldy, Autopilot is the opposite. (Also the customer support is first class)
What do you dislike about the product?
Nothing really- I would prefer slightly more comprehensive reporting, but I understand this is on the roadmap
What problems is the product solving and how is that benefiting you?
Autopilot allows us to nurture candidates far more effectively and automate communication based on Segment events, lead scores and more. It's made as far more efficient with marketing comms and helped me segment leads more effectively.
Recommendations to others considering the product:
If lead nurture and journey mapping is a priority to your business, try Autopilot
Great Product for non-technical marketers
What do you like best about the product?
I love the graphical interface that makes it easy to assemble marketing automation campaigns. Their initial license provide for multiples users so that your small team can all use the same tool and learn together.
Autopilot is the only marketing automation tool that I've found that is truly Omni-channel in its nature. Most can only use email as the primary communication method. Autopilot has SMS and Slack integration (and hopefully soon Whatsapp and Wechat!) and good old fashioned Postcards.
I started with a free trial and got to use the full functionality (others didn't have either a free trial or full functionality) right away. As our needs grew, it was easy to upgrade and we've done so and will continue to do so in the near term.
AutoPilot works with our Professional edition of Salesforce CRM, other systems required us to spend additional funds on Enterprise Salesforce CRM to have the integrate properly. While the Salesforce integration and syncing is limited in scope it meets all of our needs today.
Customer Services has been great. Their success team has provided us with both phone meetings to review live and proposed programs as well as written feedback.
Autopilot is the only marketing automation tool that I've found that is truly Omni-channel in its nature. Most can only use email as the primary communication method. Autopilot has SMS and Slack integration (and hopefully soon Whatsapp and Wechat!) and good old fashioned Postcards.
I started with a free trial and got to use the full functionality (others didn't have either a free trial or full functionality) right away. As our needs grew, it was easy to upgrade and we've done so and will continue to do so in the near term.
AutoPilot works with our Professional edition of Salesforce CRM, other systems required us to spend additional funds on Enterprise Salesforce CRM to have the integrate properly. While the Salesforce integration and syncing is limited in scope it meets all of our needs today.
Customer Services has been great. Their success team has provided us with both phone meetings to review live and proposed programs as well as written feedback.
What do you dislike about the product?
I wish there was more description as to what each functional shape means so that while I'm building a new automation campaign, I can better understand if it will work for me while I'm building the plan.
While the interface is easy, some of the more advanced features are harder to implement. We've been trying to build the head-up code into several pages on our site and it's take much longer than expected.
There is no "lead scoring" methodology in AutoPilot, so you'll have to decide when you're going to be pushing leads to your Sales Development team instead of letting the score determine such.
While the interface is easy, some of the more advanced features are harder to implement. We've been trying to build the head-up code into several pages on our site and it's take much longer than expected.
There is no "lead scoring" methodology in AutoPilot, so you'll have to decide when you're going to be pushing leads to your Sales Development team instead of letting the score determine such.
What problems is the product solving and how is that benefiting you?
We were seeking an inexpensive and scalable marketing automation tool that would integrate with our Salesforce CRM and other systems in the future.
We were seeking an Omni-channel automation tool that would grow with us.
We were seeking an Omni-channel automation tool that would grow with us.
Connecting people and products
What do you like best about the product?
I love the drag and drop options. Really makes collaboration easy.
What do you dislike about the product?
I don't love the way emails are organized. I wish you could access them as their own tab like contacts.
What problems is the product solving and how is that benefiting you?
Supports contact with our customers and keeps them engaged in an easy and efficient way.
Marketing Automation Visualized
What do you like best about the product?
The visual builder for visualizing autopilot and complex marketing automation journeys. I also like their CRM which is very handy for and very advanced for segmenting leads into their own individual groups. Awesome reporting and personalized headsup helped us in getting higher conversion.
What do you dislike about the product?
The email builder is not that great especially for non-coders. Once you add new segments to a journey, existing journey members do not flow into them automatically. They should work more on subscriptions and weekly email sends.
Autopilot is great for on-boarding and other email series but not so much if you want to blast updates to your client base because you have to create a new journey for each one of them.
Autopilot is great for on-boarding and other email series but not so much if you want to blast updates to your client base because you have to create a new journey for each one of them.
What problems is the product solving and how is that benefiting you?
Marketing Automation and Lead Segmentation.
Recommendations to others considering the product:
Once you build your complex journeys sit back and enjoy all the automation, you will save a lot of time with this. Trust me you will.
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