Ortto
OrttoReviews from AWS customer
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Easy to use
What do you like best about the product?
Clean UI ; easy to use features.
Great workflow features
Great workflow features
What do you dislike about the product?
Sometimes quite long to refresh datas.
Canno't easily manage differents brands workspace from a single account.
Canno't easily manage differents brands workspace from a single account.
What problems is the product solving and how is that benefiting you?
Quickly integrate with ecommerce platforms.
Really easy to start customer on-site surveys.
Really easy to start customer on-site surveys.
Extensive and growing
What do you like best about the product?
We use Ortto (for both ourselves and our customers) email and management f support requests with the new Talk features.
What do you dislike about the product?
We haven't found anything we don't like, as our pain points have been addressed in recent updates.
What problems is the product solving and how is that benefiting you?
The centralisation of data is crucial as we hold key parts of a contact in multiple systems.
A great email marketing automation tool, with good functionalities and integrations.
What do you like best about the product?
If you are looking for a great email marketing/email marketing automation solution, Ortto is for you. The automation tool is first-class and intuitive. If you are a visual person, you will find their email automation journey incredibly helpful. They have just released the "Talk" module, and I still have to try it out, but it seems promising.
What do you dislike about the product?
Ortto is not a complete marketing solution - as mentioned on their website - unless all you need is a fantastic email marketing tool. I find the lack of a social media module a huge gap, especially when they position themselves as a provider of omnichannel communications.
What problems is the product solving and how is that benefiting you?
It allows us to better understand the client data from our email marketing efforts and deliver more personalized campaigns, leveraging behavioural targeting.
Good platform
What do you like best about the product?
Simple to create journeys and emails, plus organise lists
What do you dislike about the product?
Not enough integration with other platforms.
What problems is the product solving and how is that benefiting you?
General CRM
A game changing platform
What do you like best about the product?
Makes automating marketing journeys simple
What do you dislike about the product?
Data flow management at times can be tricky
What problems is the product solving and how is that benefiting you?
Ortto is a robust platform that provides us with a well rounded solution for marketing automation and reporting, using multiple data points.
It's been on par with competitors
What do you like best about the product?
visualisation of email flows, integrated API with our live contact data
What do you dislike about the product?
The live contact list has glitched a few times and it doesn't feel like I can trust it
What problems is the product solving and how is that benefiting you?
Segmenting customers based on engagement and behaviours instead of demographic data
It OK
What do you like best about the product?
Good price, extence capabilities, the email manager module is easy to use and gives a lot of freedom.
I like how easy it is to integrate with other tools since it has a lot of native integrations and a very simple API trigger interface.
I like how easy it is to integrate with other tools since it has a lot of native integrations and a very simple API trigger interface.
What do you dislike about the product?
- Segments cant be edited once you created them
- A lot of sections in the tool don´t include the CTR+Click function for opening extra tabs.
- The integration with salesforce is not the best when dealing with campaign members and campaign statuses
- A lot of sections in the tool don´t include the CTR+Click function for opening extra tabs.
- The integration with salesforce is not the best when dealing with campaign members and campaign statuses
What problems is the product solving and how is that benefiting you?
I dont know if they are really fixing issues since as my system grew issues are more common and support is less vailable every time I try to reach them. In general it is a good tool but when not it is really bad.
Ortto works exactly as advertised.
What do you like best about the product?
Easy to use, decent number of integrations, they don't have the most integrations of the solutions we've used but all of them work well. It's much easier to set up and maintain than other competitors.
What do you dislike about the product?
Would love to see a few more integrations such as with Swell.is. It would also be helpful to have a few libraries such as ruby that are ready to go to make getting started even easier.
What problems is the product solving and how is that benefiting you?
It helps us manage all of our emails from newsletters, onboarding and setting up numerous journeys. They've also rolled out a new product for us to chat directly with our clients.
Intuitive use
What do you like best about the product?
I'm an occasional user of Ortto. As the Insights Manager, I am not a heavy user like the Digital Marketing Manager but when I need information, I find the tool easy to use, interpret and overlay with other insights and information.
What do you dislike about the product?
The graphs and data visualisation can sometimes be a little basic/uninsightful
What problems is the product solving and how is that benefiting you?
Ortto is simplifying our CRM by holding leads and running campaigns separately. This is helping to cleanse the overwhelming information in our CRM and reduce its use as a Marketing tool when it should be a relationship management tool.
Amazing customer service, which is needed for non tech minds!
What do you like best about the product?
The customer service team is brilliant at helping solve and pointing us toward what we are looking to achieve.
What do you dislike about the product?
It's not as user-friendly as autopilot, and the journey option is necessary for our organisational needs.
What problems is the product solving and how is that benefiting you?
Personalisation and automation
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