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Ortto

Ortto

Reviews from AWS customer

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587 reviews
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External reviews are not included in the AWS star rating for the product.

    David G.

AutoPilot for small business

  • January 11, 2018
  • Review provided by G2

What do you like best about the product?
The automation capabilities are reall what makes the product. It also integrates easily with other apps.
What do you dislike about the product?
Contact management and email organization is lacking.
What problems is the product solving and how is that benefiting you?
Marketing automation. Easily communicate with customers and leads.

    Hospitality

Great Software!

  • January 10, 2018
  • Review provided by G2

What do you like best about the product?
There are so many great features and it's very customizable based on the needs of your organization.
What do you dislike about the product?
There is a bit of a learning curve, but once you get used to it, it's pretty easy to use.
What problems is the product solving and how is that benefiting you?
We use this for email marketing for our clients.

    Internet

Great product, does exactly what is needed and then some

  • January 04, 2018
  • Review provided by G2

What do you like best about the product?
I like the amount of space that Autopilot gives to build out email campaigns. The drag and move feature is very easy to use and helps you setup triggers with ease and understandability.
What do you dislike about the product?
The reporting could be better, I feel like it's very slow and doesn't show you the full story of what the other side did. Apart from showing if they opened it, there needs to be a lot more features.
What problems is the product solving and how is that benefiting you?
We use autopilot for our automated emails and sending out newsletters, it's a great tool to get started with. Didn't have any experience creating automated campaigns when a trigger hit but autopilot had the necessary documents needed to improve upon this.

    Swapnil S.

Most easy to use & intuitive marketing automation software

  • December 28, 2017
  • Review provided by G2

What do you like best about the product?
Autopilot is the easiest to use & intuitive marketing automation software out there. Some of the best features of Autopilot are:

- Tracking Script
Their tracking script helps to track visitors that come to our website via different marketing campaigns. By using their tracking script we can know the entire journey of the visitor and prospects.

- Core Automation Platform
Building automation is very easy with their journey builder.

-Integrations
They offer slack integration by default.

- Easy Deployment
Their APIs are well written with examples and sample code

-Reporting
Their reporting feature is powerful, very easy to use & understand.
What do you dislike about the product?
Email templates are not really good. They have very few email templates and editing them is not easy.
What problems is the product solving and how is that benefiting you?
We get a cost-effective marketing automation solution that is helping us to improve our user onboarding flow of your product.
Recommendations to others considering the product:
Autopilot is a great tool and can handle a lot of different marketing use-cases. Please read through their documentation and case studies to get an understanding of how other companies have implemented it. Do a product consultation call with their sales reps while trying out the product. They will guide you in effective implementation of autopilot.

    Retail

Great product!

  • December 26, 2017
  • Review provided by G2

What do you like best about the product?
Autopilot is a very intuitive tool with lots of great features. I’ve used Marketo, Pardot, and InfusionSoft in the past and none of these stand up to Autopilot...and at a franction of the price.
What do you dislike about the product?
The Email editor is hard to use but they’ve made a few recent updates that begin to make things easier.
What problems is the product solving and how is that benefiting you?
We use autopilot for segmented automated emails.

    Daniel C.

Quite there but not yet there

  • December 15, 2017
  • Review provided by G2

What do you like best about the product?
It's super easy to use. And you don't have to make any changes on your website's forms just to get it to work
What do you dislike about the product?
Some features only work with salesforce or salesflaire/flair I always get those two mixed and we don't use either of those
What problems is the product solving and how is that benefiting you?
We we save on CRM costs but this is a crm partner than an actual CRM substitute
Recommendations to others considering the product:
customized columns for the contacts for other fields, features not reliant on other CRMS

    Emmanuelle N.

A great marketing automation tool

  • December 13, 2017
  • Review provided by G2

What do you like best about the product?
First, Autopilot is very simple to use, while giving you also advanced features, such as the segment.com integration, if you want to go further with your behavioral marketing. And the price is really okay, if you compare to super expensive automation tools such as Pardot.

The team is great, the answers I get from the support are always timely and on point!

They are currently building more integrations with a lot of tools, such as Typeform, Livechat etc so the platform keeps getting more and more powerful
What do you dislike about the product?
The headsups (in-app or website notifications) are really not powerful. The allow to only display a short message, so they are not fitted at all for messages such as in-app feature announcement, or on-boarding. Intercom is way better for that. I hope they will work on this part, it can be a deal breaker if you sell a SaaS software...
What problems is the product solving and how is that benefiting you?
Communicate with our customers in a timely and personalized manner. Save time by automating tedious tasks!
Recommendations to others considering the product:
Try it out and see for yourself ;)

    Design

AutoPilot Review

  • November 30, 2017
  • Review provided by G2

What do you like best about the product?
Love the ability to create response text messages and send email replies to specific people based on where in the journey the reply comes in.
What do you dislike about the product?
There's a pretty steep learning curve with AutoPilot, which isn't ideal when you want to stand things up quickly or train someone new.
What problems is the product solving and how is that benefiting you?
The ability to communicate with clients in an ongoing manner without team members needing to spend time sending essentially the same emails to multiple people per day/week/month and the ease in which you can change/update a journey as you go along. We love the experience this can create for our clients which can truly set us apart from our competitors in the industry.
Recommendations to others considering the product:
Beware a semi-steep learning curve when you're first getting set up, but stick with it! It's a great product that can help your business in a lot of ways! Totally worth the effort it takes to set it up properly, and will make your life so much easier and more productive/efficient!

    Adam F.

Robust product that continues to deliver value

  • November 22, 2017
  • Review provided by G2

What do you like best about the product?
After scoping out the competition, we selected autopilot because it satisfied out initial email automation needs but offered a range of features and functionality that I knew we could use down the road for future initiatives. We continue to find new way to use autopilot for marketing, sales, and customer success workflows. The Salesforce integration is very powerful and their customer success & support teams are great!
What do you dislike about the product?
There is room for improvement when it comes to creating and customizing email templates. Sometimes creating journeys based on the logic you want requires some workarounds but the fact of the matter is that almost anything is possible with a little creative thinking.
What problems is the product solving and how is that benefiting you?
- Trial Onboarding
- Product Marketing
- Lead Routing & Nurturing

    Information Technology and Services

Great product!

  • November 20, 2017
  • Review provided by G2

What do you like best about the product?
Flexibility of the tool and integrations with other best in class tools.
What do you dislike about the product?
Email management is cumbersome and some reporting leaves a little to be desired. The insights feature addressed some of this though.
What problems is the product solving and how is that benefiting you?
We are using Autopilot across the entire business. From leads to churn prevention, it has helped automate a tonne of previously cumbersome manual tasks.
Recommendations to others considering the product:
There will be some growing pains and not everything about the product is ideal (email management), but the foundation is there and the product gets better with every release

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