Ortto
OrttoReviews from AWS customer
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Great tool for digital marketing
What do you like best about the product?
It is a very good toll which helps me designing some marketing things and this is the best software helping me
What do you dislike about the product?
This tool some times stucks and some times there are some bugs.
What problems is the product solving and how is that benefiting you?
Hepls me building new marketing things and heps me designinng the ads which was helping me a lot
Complete tool and intuitive
What do you like best about the product?
I was having problems with an email builder and had to switch on the last minute to the ortto e-mail builder. I was able to understand how it works in a few hours and setup a full campaign with workflows. The team is supportive and they answer fast when you need help. Great investment.
What do you dislike about the product?
There should be more creative formatting options in the email builder, but I understand that not everything works for every email provider.
What problems is the product solving and how is that benefiting you?
Building attractive emails faster.
Amazing live debugging with Élio
What do you like best about the product?
We had some trouble pushing data from a custom form to Ortto, and Élio helped me with live debugging, so it worked. In the end, it was easier to implement than I thought, which was great.
What do you dislike about the product?
Ortto offers the possibility to send JSON object to a custom activity, but doesn't seem to offer any solution to actually work with the JSON data.
What problems is the product solving and how is that benefiting you?
Ortto helps us to map our user's journey on the website and at the same time makes it possible to also use that data for future campaigns.
Versatile platform, exceptionally responsive support team.
What do you like best about the product?
Orrto's customer service team is nothing short of exceptional. They immediately (and frequently) solve any issue I come up against using this platform with pateince and great information and sometimes even videos. I have never encountered a virutal customer service system that is so good. Hats off to the team.
What do you dislike about the product?
Orrto is fantasic in what it allows you to do, but it is not very intuitive to the lay person who is used to more simple applications like Mailchimp. Having said that, there are plenty of learning resources availabel, and a fantastic support team that helps you through any teething issues.
What problems is the product solving and how is that benefiting you?
Orrto is very flexible in its uses and has really elevated our email game when it comes to communicating with stakeholders.
Clean UI, intuitive, excellent service every single time
What do you like best about the product?
The UI is very clean and intuitive, which makes the process of campaign building very easy and natural - a real benefit in our already busy days.
The customer support is a real standout too, because I've now reached out to the team about 3 or 4 times over the last 12 months and they never fail to address our our queries over live chat promptly, professionally and with a really good nature.
This makes a huge difference in the overall experience and a big part of the reason we continue to use Ortto and recommend it to others.
The customer support is a real standout too, because I've now reached out to the team about 3 or 4 times over the last 12 months and they never fail to address our our queries over live chat promptly, professionally and with a really good nature.
This makes a huge difference in the overall experience and a big part of the reason we continue to use Ortto and recommend it to others.
What do you dislike about the product?
There are a couple of glitches here and there, but nothing serious.
We find that when we are testing emails some of the publishing looks 'a bit off' compared to the finished product, making it harder to feel sure about the final appearance. In saying this, some of this could be due to various email clients like Outlook365.
While the personal tech support is fantastic and better than most SaaS products we use, the self-serve articles aren't always as helpful. I've found myself a bit frustrated that I can't look up an answer and instead need to start a chat.
We find that when we are testing emails some of the publishing looks 'a bit off' compared to the finished product, making it harder to feel sure about the final appearance. In saying this, some of this could be due to various email clients like Outlook365.
While the personal tech support is fantastic and better than most SaaS products we use, the self-serve articles aren't always as helpful. I've found myself a bit frustrated that I can't look up an answer and instead need to start a chat.
What problems is the product solving and how is that benefiting you?
Ortto helps us communicate to our entire audience broken up into various subsets. They are distinct audiences and Ortto makes it possible to house all the info in one place, while running various activities/campaigns simply and quickly.
Phenomenal software, outstanding support team.
What do you like best about the product?
Ortto is extremely easy to use and has just about all of the functionality we could ask for. When there's something they dont have, we can use their feature request portal to ask for a new feature. They release a bunch of new functionality all the time, and take user feedback into account.
If I have any questions or need any help with anything I'm trying to do, their support widget is always there, and their team always responds in minutes. We try to emulate our support and documentation after Ortto's.
If I have any questions or need any help with anything I'm trying to do, their support widget is always there, and their team always responds in minutes. We try to emulate our support and documentation after Ortto's.
What do you dislike about the product?
There isn't much to not like about Ortto. A few limitations with reporting and actions that can be taken using people vs orgnanizations, but it seems like these will likely be added in the future based on how receptive they are to user feedback.
What problems is the product solving and how is that benefiting you?
Marketing automation for user adoption and feedback
We love Ortto
What do you like best about the product?
The user interface and the great and very quick support
What do you dislike about the product?
We've had a problem with the payment provider, but the support team helpded
What problems is the product solving and how is that benefiting you?
Collecting data of our customers, 360* profile, sending cart abandonment flows etc.
Easy to use, awesome customer support but glitchy
What do you like best about the product?
The UX is really clean and platform is easy to understand and use. The workflow builder is intuitive and there are lots of options to build and customize emails to look and feel the way you want them to. The audience filters are powerful in the sense that you can combine contact and company properties together, and still get instant results - something I've not seen in more well known CRMs that I've used.
They've also got awesome customer support who are really prompt responding, though sometimes the resolutions that they give can be a bit hit and miss.
They've also got awesome customer support who are really prompt responding, though sometimes the resolutions that they give can be a bit hit and miss.
What do you dislike about the product?
To be honest, there's not much to dislike about Ortto except that they are expensive and glitchy. For example, there was an important campaign that we ran where the branching logic hinged on a date comparison. Contacts were supposed to go down branch A if they entered the sequence before a particular date, and branch B otherwise. It worked fine when we tested prior to launch. On the day we set it live, for some unknown reason the logic went the other way and contacts that were supposed to go down branch A went to branch B and vice-versa. We had to halt the campaign and do damage control. This was just one of multiple glitchiness that we experienced on the platform. Needless to say, we had reliability issues with Ortto after that.
I also dislike that they can't properly attribute a conversion. On many occasions, I've seen the same conversion attributed to more than one campaign. And that makes it a challenge to gauge performance of campaigns.
The other I dislike is the global send frequency cap for all contacts. Would have made more sense if we were able to override the cap for a select number of users for testing stuff. Then we wouldn't have to impact all customer and leads by removing the global cap.
I also dislike that they can't properly attribute a conversion. On many occasions, I've seen the same conversion attributed to more than one campaign. And that makes it a challenge to gauge performance of campaigns.
The other I dislike is the global send frequency cap for all contacts. Would have made more sense if we were able to override the cap for a select number of users for testing stuff. Then we wouldn't have to impact all customer and leads by removing the global cap.
What problems is the product solving and how is that benefiting you?
We needed a platform that could do campaigns and capture leads on our marketing website
Good tool, some limitations
What do you like best about the product?
Easy to use, very user friendly UI.
Good pricing.
Good pricing.
What do you dislike about the product?
Journeys still have some limitations, not as evolved as other tools.
Some of the functions avaiable are not connected to each other.
i.e. Can't use a journey to automate a modal, or create a multi-step modal.
Some of the functions avaiable are not connected to each other.
i.e. Can't use a journey to automate a modal, or create a multi-step modal.
What problems is the product solving and how is that benefiting you?
Communicate effectively and fast with our users
Great platform, even better customer support
What do you like best about the product?
The platform is very easy to understand and use, and when I encounter any issues, the Ortto team is always friendly and very helpful.
What do you dislike about the product?
That there are some features still missing
What problems is the product solving and how is that benefiting you?
It help us reach our customers in a very easy way.
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