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Reviews from AWS customer

2 AWS reviews
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External reviews

483 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Streamline business Processes with appain low code oower

  • August 16, 2025
  • Review provided by G2

What do you like best about the product?
Appain is its ease of use and the law code approach that makes building application much faster. The implementation process was smoother than expected and the number of features especially workflow automation and process tracking really help understand lies task I also like that the customer support team and the integration was other system
What do you dislike about the product?
The platform overall works well but sometime the learning curve for complex feature feels higher than than expected it's not a blocker but it's doing take some time to fully get comfortable with the advanced configuration
What problems is the product solving and how is that benefiting you?
Appain helps us automte repetitive processes, improved collaboration across departments, and speed up decision - making. Instead of juggling manual workflows, we now have a single platform that keeeps everything consistent and transparent. The result is better efficiency, reduced errors, and faster execution of business m process.


    Information Services

Low Code Platform That Speeds Up Business Solutions

  • August 15, 2025
  • Review provided by G2

What do you like best about the product?
Appians makes it easy to design and lunch applications quickly without heavy coding The user interface is intuitive, and the drag and drop features save a lot of time. We use it frequently for automating workflows and building forms, and it integrates smoothly with our existing systems. I also appreciate. I also appreciate how scalable it feels as our needs grow.
What do you dislike about the product?
It's been working fine for us overall, Some complex workflows require extra effort to configure, but the documentation and support team are helpful in guiding through it.
What problems is the product solving and how is that benefiting you?
Appian helps us streamline approval processes and automate repetitive tasks, which has reduced manual work and erros. It has improved visibility across projects sped up decision making, and give us flexibility to adapt processes as requirements change.


    Information Technology and Services

Flexible Low Code Platform for Building Business Apps

  • August 14, 2025
  • Review provided by G2

What do you like best about the product?
Appian Stands out for its ease of use in creating applications without needing heavy coding. The implementation process was straightforward, and the platform's low code approach make it faster to deliver solutions. It offers a solid number of features like process automation, integrations, and dashboards. I also appreciate how well it integrates with other enterprise systems we already use.
What do you dislike about the product?
It's been working reliably. Some advanced workflows take a bit of experimenting to get just right, but the learning curve is manageable with the resources provided.
What problems is the product solving and how is that benefiting you?
We use Appian frequently to automate processes and streamline approvals that used to be handled manually. It's improved efficiency across teams, reduced delays, and made it easier to track progress in real time.


    Swati S.

Low code no code application - Best for any business management

  • July 28, 2025
  • Review provided by G2

What do you like best about the product?
Low code and best customer service. It also provides lots of new features every quarter/release which helps build trust with our stakeholders.
What do you dislike about the product?
Reports aren't that great as expected compared to the application.
What problems is the product solving and how is that benefiting you?
It works as business management tool and helps stakeholders maintain the process for study/activity they are working on for different types.


    Nagaraj N.

Appian for smart low code no code business process management application

  • July 18, 2025
  • Review provided by G2

What do you like best about the product?
Best tool in the market for bpm applications
What do you dislike about the product?
Nothing. So far all good about Appian. Nice product
What problems is the product solving and how is that benefiting you?
Repetitive and rule based tasks to be automated.


    Amitesh S.

Great Hyperautomation tool

  • July 09, 2025
  • Review provided by G2

What do you like best about the product?
Low code, fast and very reliable in production
What do you dislike about the product?
No downsides. Is a great tool if fits your use case
What problems is the product solving and how is that benefiting you?
Process management and automation


    Lelo D.

The Best Low-Code Platform for Complex Workflows and Business Automation

  • July 09, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Appian is its ability to enable the rapid development and deployment of sophisticated business applications with minimal coding effort. The platform’s intuitive low-code environment, combined with powerful process automation and data integration capabilities, allows my team to streamline complex workflows and adapt quickly to evolving requirements.

Appian’s flexibility, scalability, and strong governance features make it an invaluable tool for driving operational efficiency and supporting our organization’s digital transformation objectives.
What do you dislike about the product?
Appian’s licensing and pricing model can be expensive for smaller teams, especially as user counts grow. While the low-code tools are powerful, some advanced customizations still require skilled developers and can become complex. The learning curve for new users can be steep if they have no prior experience with process automation. Also, the documentation could be more detailed in certain areas, especially for integrations and advanced features.
What problems is the product solving and how is that benefiting you?
Appian helps solve problems like manual, repetitive tasks, disconnected systems, and slow process changes.

Automating workflows and integrating data from different sources reduces errors and speeds up operations. This saves time, cuts costs, and allows teams to focus on higher-value work instead of paperwork or chasing approvals.

It also makes it easier to adapt processes when business needs change. Overall, Appian improves efficiency, transparency, and collaboration across teams, which helps us deliver better results faster.


    Computer Software

LowCode Platform

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
Low-code application development - built in low code governance in built
What do you dislike about the product?
I can't say and downside as of now, i am beginner on this tool and can give only good things about it
What problems is the product solving and how is that benefiting you?
developer efficiency using low code platform and automation scenarios


    Hospital & Health Care

My experience with Appian

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
The best part about Appian is that anyone can switch to this platform without any hassle.
What do you dislike about the product?
The only disadvantage I feel towards this platform is that there are very few resources out there on internet to learn everything.
What problems is the product solving and how is that benefiting you?
Appian helps in developing web entities using lcnc practices and helps to meet dynamic business requirements.


    Kunal Sharda

Experience enables seamless automation and elevates process efficiency while embracing innovative technologies

  • May 15, 2025
  • Review from a verified AWS customer

What is our primary use case?

A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest technologies such as robotic process automation, fintech, AI, and artificial intelligence under the same platform use Appian to automate their business workflows.

There could be multiple industries that could benefit from this, including investment banks, retail companies, manufacturing companies, and healthcare companies. There's a variety of use cases for implementation.

What is most valuable?

The features of Appian that have proven to be the most beneficial are its capability to create processes and integrate with external systems while ensuring data consistency across all the systems.

The latest features of Appian are quite useful around the UI/UX design and the artificial intelligence integrations.

Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.

Another way is through AI Skills, which can be integrated anywhere in the process model to leverage artificial intelligence for tasks such as extracting data from documents, summarizing information from documents or long paragraphs, and building custom prompts with Appian.

Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence. It's multi-fold and always growing.

What needs improvement?

Appian could improve in terms of how it approaches external use cases.

Appian is a great tool for internal use cases where the users are company employees, but it has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.

For how long have I used the solution?

I have approximately nine to 10 years of experience working with Appian.

What was my experience with deployment of the solution?

I have faced challenges while integrating Appian with existing systems, as there might be challenges around the integration systems not being stable or having many exceptions.

However, if the integration systems are stable and their process of integrations and the APIs are well documented, there are no challenges to integrate with Appian; it's fairly simple.

What do I think about the stability of the solution?

The stability of Appian would rate as nine, as it's a stable environment.

What do I think about the scalability of the solution?

Appian is scalable. On a scale of one to 10, Appian rates as a nine for scalability.

How are customer service and support?

The technical support for Appian rates as 10 out of 10 because they have a great support team.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Appian, not SAP solution.

How was the initial setup?

The initial setup of Appian has two ways of setting up the environments: one is on-premise, and the second is cloud environments.

The cloud environment is very easy to set up, as the Appian Cloud support team does everything for you end to end, and you will have the environments available where you could have the platform in about 24 hours, which is very quick.

This is preferred by about 95% of clients, as they would have Appian on Cloud.

The remaining 5% opt for Appian on premise due to data privacy issues or compliance challenges, where they manage the infrastructure themselves, which requires a couple of weeks for an infrastructure administrator to set up Appian on their own service.

What about the implementation team?

I'm a reseller and a partner, and my relationship with Appian is that we implement Appian for our customers.

What was our ROI?

The majority of our clients see the return on investment in about one year after implementation.

They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.

What's my experience with pricing, setup cost, and licensing?

The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.

What other advice do I have?

I would recommend Appian to especially large to medium, medium to large companies looking to automate their business processes, as it's a great tool. I would rate the whole solution as a strong 9.5.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?