Productboard
ProductboardReviews from AWS customer
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Great tool for communicating roadmap, but missing key integrations
What do you like best about the product?
Great tool to share roadmap internally and keep relevant stakeholders in the loop of what's changed and how features are progressing.
What do you dislike about the product?
Missing integration with Linear. We've had to build a custom integration to connect the two systems but are still not properly in sync forcing us to double enter numerous items. Also forces other PMs away from PB and only use linear.
What problems is the product solving and how is that benefiting you?
Roadmap communication
- Easy to share a high level view of what my team and other teams are doing in a single view
- Other team members also have the opportunity to view certain items in detail if they want to learn more about what a specific team is working on
- Easy to share a high level view of what my team and other teams are doing in a single view
- Other team members also have the opportunity to view certain items in detail if they want to learn more about what a specific team is working on
Solve Scaling Challenges by Decentralizing Product Management Knowledge
What do you like best about the product?
ProductBoard (PB) is a communication tool critical for software companies as they scale up and expand beyond 2 or 3 Product Teams in a single room. It's important to get away from the implementation details and simplify your engineering tasks to something that GTM / business-experts can understand, and PB does that with Jira 2-way sync.
What do you dislike about the product?
Tight integration with the engineering task system is critical; if you don't use Jira/Trello (and the list of integrations expand) then this is going to be a lot of extra work. The Portal feature sounds interesting to start but the addition of a community manager job actually increases the load of work on PM, and I haven't figured out a good way to actually integrate into our ops.
What problems is the product solving and how is that benefiting you?
PB also has a pipeline for processing and aggregating feature requests and ideas into an actual list of possible ideas, so that the "backlog" us Product Mangers like to refer to will actually exist. Putting all this together solves some of the tough communication challenges as a product team grows large enough that no single person can juggle everything about a product in their head. We have a feature request pipeline now, and the entire team is aware (and it's not in a single person's head).
Recommendations to others considering the product:
Remember it's a system of record - you will need a rollout plan, and teaching fellow Product Managers when and how to use the software is as important as the software itself.
On the way to being an excellent tool, but not there yet in 2022
What do you like best about the product?
Through shiny and bubbly interfaces that make the daily grind a little brighter, Productboard provides a sense of organization of the big ideas, a way to visualize ideas as plans on a timeline that colleagues outside of Product and Engineering can understand, and even a way to present those ideas to a wider user base so customers and prospects can see your roadmap and provide feedback on it. All of this can help you prioritize your product plans accordingly and maybe even improve your sales conversations.
What do you dislike about the product?
For all the numbers and widgets that can be added with the intent to help quantify the value of any given feature you're tracking, there are few if any tools to turn that input into something meaningful. Excel and Google sheets can do this with formulas. Productboard has a rudimentary version of this in its default Value/Effort prioritization score math, but that's not extensible to other data points. This feature request is tracked on Productboard's own Productboard and asked for by a lot of users. I want to get granular and I want to get quantitative now. As it is currently, it's superficial compartmentalization in slick UI without the ability to make it truly organized or actionable.
The Jira integration is nice but inconsistent. Description fields in Productboard don't have the same formatting options as Jira, so description content and things like user names can get mangled when the services sync.
And there is an ad to upgrade inconveniently placed inside the details fields for every single feature, subfeature, and whatnot.
The Jira integration is nice but inconsistent. Description fields in Productboard don't have the same formatting options as Jira, so description content and things like user names can get mangled when the services sync.
And there is an ad to upgrade inconveniently placed inside the details fields for every single feature, subfeature, and whatnot.
What problems is the product solving and how is that benefiting you?
Prioritizing. Explaining to colleagues what's next for us.
Amazing tool! Integrates with everything I need & works great with the Jobs To Be Done Framework
What do you like best about the product?
- Slack Integration
- Chrome Extension
- Customer Portals (to display their specific feature requests)
- Chrome Extension
- Customer Portals (to display their specific feature requests)
What do you dislike about the product?
- Can be a bit pricy for an early-stage startup
What problems is the product solving and how is that benefiting you?
I needed a place to manage all company to-dos for multiple customers with custom requests as well as a place to organize tasks into company-wide and long-term planning.
Recommendations to others considering the product:
I'd highly recommend reading the content provided by Productboard on how to initially set up the product according to the Jobs To Be Done framework. Saves you a TON of time down the line. Trust me.
Most effective tool so far to manage, track, and report noisy feedback to actionable insights
What do you like best about the product?
Easy to input feedback, easy to share boards, and the public portal feature is a great mechanism
What do you dislike about the product?
There are some limitations -- haven't found a good way to apply one feature to multiple components
What problems is the product solving and how is that benefiting you?
Biggest problem solved is centralizing all feedback, no matter the source
It's hard to remember what it was like before Product Board
What do you like best about the product?
There is one central place to house all customer requests and insights. The customer success teams are incredibly knowledgable and the product is continuing to evolve and improve.
What do you dislike about the product?
Our customers are in franchised networks that often use the same email domain despite being different companies and managing thing in Productboard is difficult because the assumption that domain's are unique to companies isn't true.
What problems is the product solving and how is that benefiting you?
Gathering and analyzing customer feedback and associating that feedback with solutions. then being able to prioritize solutions and communicate that prioritization through roadmaps.
Product Board for New Product Teams
What do you like best about the product?
The UI is very clean and overall I think that ProductBoard is pretty intuitive/easy to learn. It offers enough customization without getting too complex.
What do you dislike about the product?
Lack of reporting functionality. Currently, you can export everything and filtter down from there but there is no true reporting feature which makes things more time consuming when trying to pull certain data points.
What problems is the product solving and how is that benefiting you?
Product roadmap planning, project management and the ability to track product requests. Productboard streamlines all of these processes.
pretty good
What do you like best about the product?
It's very helpful for organizing large teams across a massive feature-set. Good for communicating status across departments.
What do you dislike about the product?
It's very open-ended as to style which is both a pro and a con. Teams vary with how they approach populating data which leads to some collisions.
What problems is the product solving and how is that benefiting you?
Organizing complex features and communicating status across the company. It's helped to inform the team of status more broadly.
Productboard is great, but it is cost prohibitive for startups or smaller companies
What do you like best about the product?
The ability to store all insights from a variety of places into one location. The ability to set the key criteria that go into the Product decisions and map those to initiatives.
What do you dislike about the product?
The cost for other than viewer accounts is pretty cost prohibitive for a startup. We have a lot of users who are having "product conversations" but the $40/month is very expensive compared to other tools.
What problems is the product solving and how is that benefiting you?
We are no longer using Productboard. But, it was solving our problem of having product insights scattered throughout the organization.
Recommendations to others considering the product:
Make sure you test its integration capabilities with whatever software you are using for development (i.e. Jira) You may need to make changes to other processes in your organization to optimize your Productboard experience.
Productboard, useful for consolidating feedback
What do you like best about the product?
Integration with different software, such as slack & zendesk. Allows people from all across the company (including go-to-market) to easily push product or user feedback into one location.
What do you dislike about the product?
Still a very manual process that requires someone to go in & tag each of the categories. No pre-processing to help the user figure out categories & no smart re-mapping of categories. Requires re-tagging if the taxonomy ever changes
What problems is the product solving and how is that benefiting you?
Productboard is best for product managers & product marketing managers to figure out what users want. It's helped us figure out relative priority of items based on user feedback, although we still need to separate out business value vs. user feedback.
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